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When numerous records are created, PCR-360 begins an archiving process to store the older records into other tables to improve performance. To access archived records use the Table Selector field on the grid header.
Cisco Switch Interfacing with Service Desk
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Cisco Switch Interfacing with Service DeskA 'Service' with the Service Host of Cisco and a Pending Service Order for the Service are Required to perform the following Action. Service Desk can appropriate a number of different types of items on the Cisco switch: 'Analog Endpoints' and 'Analog Phones'
'Devices'
'Directory Numbers'
'End Users'
Add ItemIf a new item is needed to be provisioned on the switch, perform the following actions: - Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
- On the Communication Tab of the Service Order Action, click the button.
- From the dropdown menu of the button, select the type of Item desired.
- Fill out the details for the selected item.
- 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.
Change ItemIf an existing item is needed to be updated on the switch, perform the following actions: - Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
- On the Communication Tab of the Service Order Action, click the button.
- From the dropdown menu of the button, select the type of Item desired.
- Select the existing item from the form.
- Fill out the details for the selected item.
- 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.
Remove ItemIf an existing item is needed to be removed from the switch, perform the following actions: - Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
- On the Communication Tab of the Service Order Action, click the button.
- From the dropdown menu of the button, select the type of Item desired.
- Select the existing item from the form.
- 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.
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