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Functionality Across Cisco Interface Grids
All grids that are present in the Cisco Interface with PCR-360 allow for:
- Selecting the Call Manager with the
button.
- Add new records with the
button.
Note: the 'Gateway' grid can not add new records.
- Update existing records with the
button. - Remove existing records with the
Note: the 'Gateway' grid can not add new records.
Note: the 'Cisco Audit Log' can only view records of when updates were made.
This interface module emulates what is already available on the Call Manager. As such much of this Article will just provide an example of what the Grids/Forms look like.
System > Server
System > Phone NTP Reference
System > Physical Location
System > MLPP
System > Security
System > Geolocation Configuration
Call Routing
AAR Group
Intercom
Route Partition
Calling Search Space
Directory Number
To updated multiple records at once, select the desired records from the gird, then click the 
button, to open the Bulk Update form.
Click the button to being the 'Bulk Update' process.
Class of Control
Partition
Calling Search Space
Forced Authorization Codes
Directory Number
To updated multiple records at once, select the desired records from the gird, then click the button, to open the Bulk Update form.
Click the 
button to being the 'Bulk Update' process.
Advanced Features
Voice Mail
Voice Mail Pilot
Voice Mail Profile
SAF
SAF Security Profile
SAF Forwarder
Device
Gateway
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Phone
To updated multiple records at once, select the desired records from the gird, then click the button, to open the Bulk Update form.
Click the button to being the 'Bulk Update' process.
Remote Destination
Device Settings
Phone Button Templates
Common Device Configurations
Device Defaults
Analog Endpoint
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Analog Phone
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User Management
Application User
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End User
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User Group
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SIP Realm
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Audit Log
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The Cisco 'Audit Log' is the primary reason to utilize the Cisco Switch Interface within PCR-360. By use of the Audit Logs, a User is able to see what updates were performed when, and who made them.
When numerous records are created, PCR-360 begins an archiving process to store the older records into other tables to improve performance. To access archived records use the Table Selector field on the grid header.
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Cisco Switch Interfacing with Service DeskA 'Service' with the Service Host of Cisco and a Pending Service Order for the Service are Required to perform the following Action. Service Desk can appropriate a number of different types of items on the Cisco switch: 'Analog Endpoints' and 'Analog Phones' |
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'Devices' |
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'Directory Numbers' |
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'End Users' |
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Add ItemIf a new item is needed to be provisioned on the switch, perform the following actions:
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Change ItemIf an existing item is needed to be updated on the switch, perform the following actions:
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Remove ItemIf an existing item is needed to be removed from the switch, perform the following actions:
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