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  • Has Units - A flag on the Equipment Catalog that indicates the Equipment has a unit of measure associated with it (e.g., feet, dozen).
  • Hierarchal String - A String made up of multiple smaller parts, connected by a concatenation character, usually the GLA_IMPORT_CONCATENATOR or HIERARCHYPATH_CONCATENATOR configuration values.
    Example, for when the concatenator is a ">": Part A > Part B > Part C
  • Hierarchy - The chain of command when listing department. Also related to the list of Parent and Child objects where parents are said to have a higher hierarchy.
  • History Report - A History Report is a comprehensive listing of all changes that have occurred to a given record in PCR-360.
  • Hold - Status of SD Item or Action waiting for further action.
  • Holidays - Admin defined feature that places Holidays that the organization recognizes on the Calendar for User's reference.

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  • Ignore - A flag for data that PCR-360 should Ignore so it will be skipped when importing or when selecting an item as Billable .
  • Import(s) - To bring an external file into PCR-360. See more: Imports Importing a File
  • Inactive - A general record status that disables a given record from appearing as an option in searched throughout PCR-360. Useful for end-of-life Services, Equipment, or Locations that need to be retired.
  • Incident(s) - When a customer or fellow member of a User's organization has a specific complaint about some trouble they are having with a Service or piece of Equipment that the organization has provided, that complaint is designated as an Incident .
  • Incident Code - Code(s), either Trouble or Resolution, that are associated with a specific Service or Equipment.
  • Inherited/Inheritance - When a Child object receives(d) some of its data from a Parent object.
  • Inquiry - Generated when the User organization's Service Desk email account receives an email from a customer seeking clarification or consideration for a concern. New incoming emails are processed and designated as new Inquiries or added as threaded messages to existing Service Desk items.
  • Inventory - Any Equipment, Assets, or Consumables currently in the organization's possession.
  • Inventory Overview - Inventory Overview allows you to view an up-to-date summary of your inventory levels of a specific Location and also allows you to quickly access to inventory functions such as adding, transferring, and ordering Equipment.
  • IP Address Management - Allows the Admin to define reserved and available IP Addresses within the organization in both IPv4 and IPv6 protocols for future proofing.

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  • Object Codes - Object Codes are used throughout PCR-360 to define valid accounting codes for use within the application.
  • Order Tracking - The Order Tracking page allows a customer to view the status of any Service Desk items they have in progress.
  • Orderable - Equipment that is Orderable can be 'Requested' by the customers of an organization through the CustomerCenter.

Table of Contents

P

  • Packages - Packages are a method of grouping Services and/or Equipment with an SDC. Packages can be Requested through the CustomerCenter as a single item by an organization's Customers.
  • Pairs/Strands - The individual components that make up Cables.
  • Parent - A relational object, that contains other objects who rely on the Parent object in some fashion to function on a basic level.
  • Paths - Paths are the face of PCR-360's Cable function. Once a set of Cables has been defined, Conduits have been selected, and access points have been identified, the PCR-360 application produces a visual representation of the cable's Path through an organization's infrastructure.
  • Path Legs - A way to further define the path and establish physical parameters.
  • People - This section of the 'Main' tasks allows Users to Access all items related to the Contacts in their organization from Workgroups , Calendars , Time Entry , Vendors , Messages, etc.
  • Permission Sets - Admin defined Roles that allow fine grain access to various parts of the application. This control makes it so the Admin can set who see what and who has access to edit data.
  • Perspectives - A Perspective allows a User to format a Grid to their liking and then save that Grid view for future use.
  • Phones - This is a Services Grid that allows a User to see all the Phones in the organization as well as their assigned Locations, Owners, GLAs, Cabling, etc.
  • PHP - One of the output languages offered through the PCR-360 API.
  • Picker(s) - Custom form interface method designed specifically for PCR-360. See More: Pickers
  • Pie Chart - Visual representation of User selected data that can be placed on the Landing Page or Dashboard which displays as a pie chart that displays in a relative comparative manner. See more: Cable Status
  • Point In Time - Report on Warehouse Inventory levels for specific dates in a given Warehouse.
  • Ports/Pins/Lens - A designation for a given Cable Path that assists the User in defining that path.
  • Preferences - Allows the User to define several of the menu interaction styles.
  • Prorate - A Service or piece of Equipment whose initial and final monthly Charges may be billed based on the number of days that the item was in Service. Example: if an item has a monthly fee of $31 and the Customer has the item installed on the 15th of the month, the cost of that item is pro-rated for the 15 days it was in service so the customer is only charged $15 that month. Also see: Prorate Flag
  • Problem(s) - A number of associated Incidents and/or Requests.
  • Project(s) - Any number of associated Service Orders, Service Requests, Incidents, Estimates, or Requests.
  • Provisioned - This flag is only for Equipment that can be "Provisioned" on a call manager such as Cisco or Avaya.
  • Purchase Order - This screen allows Users to manage the Purchase Orders .

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  • Tax Rates - Allows for customization based on local Tax Rates .
  • Tenant(s) - Allows the segregation of data based one or more group / customers. When configuring PCR-360, organizations can determine whether their version of the application will allow only one 'Global' tenant or multiple.
  • Tenant Management - The Tenant Management Grid displays a visual representation of the active tenants in the User’s organization, which are different modes that can alter how the application operates for various User groups .
  • Theme(s) - Are used by the CustomerCenter to allow Admins to customize the Customer facing portion of PCR-360.
  • Time Entry - Section that allows Admins to log time spent on a task for Billing purposes or to record time of employees.
  • Time Entry Activities - Admin defined entry that allows to enter acceptable activities for employees to log in Time Entry Activities .
  • Time on Hold - The amount of time the Workflow was on hold.
  • Topics - Knowledgebase definition of all the Topics an Article might be able to be listed in, allowing for a classification system to arise.
  • Tree - A tool that organizes data in terms of a descending hierarchy consisting of one or more Nodes. Users can manipulate Nodes on a Tree to establish Parent/Child relationships between related items. In PCR-360, the Tree data structure often presents an alternative to the Grid data structure. See more:Trees, Roots, and Nodes
  • Trouble Code - Admin generated code(s) related to issues that User's experience within the organization that allows Users to report specific problems in an Incident. See more: Trouble Code
  • Trunk(s) - A circuit connecting telephone switchboards or other switching Equipment.

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