.Packages v2.1.4.7

Sometimes, it is nice to simply add a group of Services and Equipment that a Customer can select. 'Packages' is the method provided in PCR-360 that lets an Admin define what Services and Equipment should be grouped together. Packages allow a Customer to quickly select a group of related Services and Equipment as a single item to request. Using the Package in this way can simplify the shopping process and allow Admins to group related items together. For example, a Voice Line Service, Phone Equipment, cord, and a blue tooth headset are all related and should be used together.

Using Packages draws on an Admins knowledge of SDCs. For this reason, if an Admin is not comfortable with SDCs, it is recommended to first watch the SDC video series .

Packages on the CustomerCenter

Any Customer can access the Packages by opening the Shopping > Packages menu in the CustomerCenter. All of the Packages the Admin has created will show up here. A Customer can select them and Request them through the Shopping Cart. The Package can then have the information like the GLA, and submitted to the Requests grid. From there the handling of the Request is administrated like any other Request. Customers are able to review the information just like any other Request on the Request Tracking page.