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.CustomerCenter v2.1.4.7

The CustomerCenter portal serves as the Customer facing interface (sometimes called front-end) of the PCR-360 application. The CustomerCenter allows the Organization's Users to manage their Services, Equipment, and see their bills.

When Users first visit the CustomerCenter, they are greeted by a 'Getting Started' page with quick links to the various modules.

Through this interface, Customers have the ability to:

  • Report a Problem : Will navigate the User to a page to report problems.
  • Add a Service : Will navigate the User to a page to the Service Catalog page.
  • Add Equipment : Will navigate the User to a page to the Equipment Catalog page.
  • Add Packages : Will navigate the User to a page to see all available Packages.
  • Request Tracking : Will navigate the User to a page to view the status of all User submitted Requests/Orders.
  • View My Bill : Will navigate the User to a page to view Bills.
  • View My Calls : Will navigate the User to a page to view Call Details.
  • View Reports : Will navigate the User to a page to view available reports.
  • Find a Contact : Will navigate the User to a page to look up Contact information.
  • Search the Knowledgebase : Will navigate the User to a page to the list of all Knowledgebase articles.

They can also see any Alerts that might be relevant to them in the Getting Started page.

Related Pages:

Help Desk Portal - Email: help@pcr.com - Phone: 616.259.9242