.CustomerCenter v2019.2

The CustomerCenter portal serves as the Customer facing interface (sometimes called front-end) of the PCR-360 application. The CustomerCenter allows the Organization's Users to manage their Services, Equipment, and see their bills.

When Users first visit the CustomerCenter, they are greeted by a 'Getting Started' page with quick links to the various modules.

Through this interface, Customers have the ability to:

• Report a Problem : Will navigate the User to a page to report problems.
• Add a Service : Will navigate the User to a page to the Service Catalog page.
• Add Equipment : Will navigate the User to a page to the Equipment Catalog page.
• Add Packages : Will navigate the User to a page to see all available Packages.
• Request Tracking : Will navigate the User to a page to view the status of all User submitted Requests/Orders.
• View My Bill : Will navigate the User to a page to view Bills.
• View My Calls : Will navigate the User to a page to view Call Details.
• View Reports : Will navigate the User to a page to view available reports.
• Find a Contact : Will navigate the User to a page to look up Contact information.
• Search the Knowledgebase : Will navigate the User to a page to the list of all Knowledgebase articles.

They can also see any Alerts that might be relevant to them in the Getting Started page.

Use of HTML Tags

Some fields within PCR-360 allow Users to input HTML tags to make displaying that information a richer experience for those that are expected to consume it. For more information on HTML tag usage, please see the wiki entry for it.

Related Pages: