.CustomerCenter v2018.1

The CustomerCenter portal serves as the Customer facing interface (sometimes called front-end) of the PCR-360 application. The CustomerCenter allows the Organization's Users to manage their Services, Equipment, and see their bills.

When Users first visit the CustomerCenter, they are greeted by a 'Getting Started' page with quick links to the various modules.

Through this interface, Customers have the ability to:

• Report a Problem : Will navigate the User to a page to report problems.
• Add a Service : Will navigate the User to a page to the Service Catalog page.
• Add Equipment : Will navigate the User to a page to the Equipment Catalog page.
• Add Packages : Will navigate the User to a page to see all available Packages.
• Request Tracking : Will navigate the User to a page to view the status of all User submitted Requests/Orders.
• View My Bill : Will navigate the User to a page to view Bills.
• View My Calls : Will navigate the User to a page to view Call Details.
• View Reports : Will navigate the User to a page to view available reports.
• Find a Contact : Will navigate the User to a page to look up Contact information.
• Search the Knowledgebase : Will navigate the User to a page to the list of all Knowledgebase articles.

They can also see any Alerts that might be relevant to them in the Getting Started page.

Related Pages: