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Messaging within PCR-360 can be configured to allow for only Internal Users, or to also include External Emails by the SEND_EMAIL Configuration Parameter. This configuration impacts how PCR-360 operates for Sending Reports to Coordinators, Service Desk Messaging, Sending Generated Bills, 'Imports/Exports', 'Notifications', and 'Custom Events'.
Messages Widget and Icon
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| Messages Widget and Icon |
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| Messages Widget and Icon |
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Known Issues In Messaging
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- When configured to only Message Internal Users, External Emails for Exports are still sent by the system.
- When configured to only Message Internal Users, Coordinators are not sent Bill Generation messages.
- When configured to only Message Internal Users, the 'Email Thread' tab for Service Desk Items errors when trying to send a Message through the tab.
- In the Messaging Grid, only one Message can be 'Marked as Read' at a time, selecting a second Message disables the 'Mark as Read' button.
- When a large number of unread Messages is present, the list provided by the 'Footer Message Icon' Image Removed, prevents the user from accessing the older Messages and there is no easy way to clear a large number of Messages.
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