Release 20222023.2 1 is now available; it is a minor major release that contains new features and refinements.
NOTE:PHP 8.1 IS REQUIRED for this upgrade.
We will begin scheduling 20222023.2 1 updates on customer Test systems starting on January November 4th, 2023.
Notable Changes
- PHP 8.1 Support Required
- Note: PHP 8.1 contains significant major changes to PHP. PCR recommends thoroughly testing PHP 8.1 and PCR-360 on your test system before installing PHP 8.1 on a production system.
Please review the Database Changes in 20222023.21 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.
Review and Refresh Session(s)
We are planning two Review and Refresh sessions for 20222023.21. The first session is scheduled for January 17th <insert date> at 11:00 AM Eastern, and the second is scheduled for January 18th <insert date> at 3:00 PM Eastern.
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Component | Description | Type | Incident(s) | Documentation |
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API | Added |
expense_type parameter to Service Desk |
Equipment post requests. | IN-8817 | Service Desk API Calls | |
Fixes issues with Completing Service Desk |
items via the API. |
Service Desk |
Billing
Changes to the Call Details Rerate Calls Button
- Renamed the "Rerate Calls" button on the Call Details Error grid to "Reprocess Rating Errors"
- The dialog that is opened when clicking the button now allows the user to cancel
- The dialog warns users that it is an intensive task
- Need to add a section in wiki to distinguish this button from the one on the Call Details grid
- Manually Reprocessing Rating Errors sends an application message to the user when the process is finished
Catalogs
CustomerCenter
General
Contact UDFs can now be displayed, as User Defined Columns (UDCs), on the following grids:
- Services
- Equipment
- GLAs
- Locations
- Vendors
Imports & Exports
Port/Pin/Len Import Changes
Inventory
Added printable and scannable barcodes to multiple forms.
The Barcode tab and barcode report are available on the following forms and grids:
- EQP Catalog
- Warehouse
- Warehouse Actions (grid only no Form)
- Equipment
- Purchase Order
- API Keys
Note: This feature requires a license for the Barcode Module.
IN-3876
Users Group
People
Services
Added the following buttons to the All Services grid
- Estimate Billing
- Edit
- Delete
- Add Range of Services
Service Desk
Switch Interfaces
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API Calls | ||||
Calls & Rating | Added ability to update Call Statuses between Raw, Rated, and Rated Unbillable. | IN-8905 | Call Details | |
CustomerCenter | The CustomerCenter Request Tracking page now allows the Requestor to request an update on an item's status. | Users Group 2022 | Request Tracking | |
CustomerCenter Approvals Phase 2
| Users Group 2019 (approval queues, tiered approvals) Users Group 2022 IN-9348 | |||
General | Optimized the temp file cleanup process. | |||
Admin Default Perspectives can now be restricted by User Roles. | Perspectives Grid | |||
Implemented Composer package management to improve the installation and upgrade process. | Installing PCR-360 | |||
Updated the "Get Total Rows" icon with a more meaningful image. | ||||
Adds the ability to edit the page number under any Grid. | IN-7123 IN-3538 IN-4930 | Grid Toolbar | ||
Prevent using Multipart Email MIME type when no attachments are included in Emails. | ||||
Imports & Exports | Added the ability to export and import the Import Formats. | |||
Added a Service Order Equipment Import. | ||||
Inventory | Barcode Transactions can now be sent through the API in batches. | |||
People | Added the ability to Bulk Update Contacts and Departments. | Users Group 2019 | ||
Services | Added Phone and Email Address columns to the Contacts Tab on Services. | IN-8047 | Service Contacts Tab | |
Removed the "Available Service Host" field from Services. This addresses multiple issues related to having two different Service Host values on a Service Record and should alleviate any confusion related to selecting the Service Host on a Service. | IN-6740 IN-9178 IN-9813 | |||
Service Desk | Moved logic specific to the 360 Service Desk Wizard from the Location picker class to its own class. | Converting SD Type | ||
Converting Service Requests to Service Orders now displays a new dialog allowing the selection of SDCs to be applied to each Action on the Order. | ||||
Fixed the Replaced Equipment Picker on the Service Desk Equipment form so you can now select the Equipment on an Incident and its children as being replaced. | IN-3206 | Service Desk Equipment | ||
Fixed the Activity Log displaying the wrong value of returned Equipment when multiple has_unit equipment records are being picked up. | IN-2985 IN-2950 |
* Indicates external documentation not written by PCR.
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Default Schema
Table Name | Change | Table Changes |
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EVENTS | Updated | Added a new event | GLA_ATTACHMENTS | New |
IP_ADDRESS | Updated | Dropped the unique key on the IP_ADDRESS column |
TENANTS | Updated | ADD `AUTHENTICATION_LOG_DAYS` INT DEFAULT 365 NULL |
VENDORS_REMARKS | New||
CC_APPROVAL_CRITERIA | Updated | ALTER TABLE `CC_APPROVAL_CRITERIA` ADD `TIER` INT DEFAULT 1 NOT NULL; |
CC_APPROVAL_APPROVERS | Updated | ALTER TABLE `CC_APPROVAL_APPROVERS` ADD `NOTIFY` TINYINT DEFAULT 1 NOT NULL; |
CONTACTS_GLA_APPROVAL | Dropped | |
IMPORT_FORMAT_REMARKS | New | |
IMPORT_FORMAT_ATTACHMENTS | New | |
NOTIFICATIONS | Updated | Added a new notification for CustomerCenter Updates |
PHONE_SERVICES | Updated | ALTER TABLE `PHONE_SERVICES` DROP FOREIGN KEY `PHONE_SERVICES_2_FK`; |
SERVICE_DESK_APPROVAL | Dropped | |
SERVICE_DESK_APPROVERS | Dropped | |
USERS_PERSPECTIVES_ROLES | New | |
USERS_PERSPECTIVES | Updated | ALTER TABLE USERS_PERSPECTIVES |
Metadata Schema
Table Name | Change | Table Changes |
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No changes |
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