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PCR-360 has a number of grids for displaying Service Desk metrics. Utilizing these grids, Users can generate Perspectives to be used for running Reports. For more details on the features of a grid, see the Critical Interface: The Grid page.
Scheduling Reports with Perspectives
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By utilizing either Ad Hoc Grids or by calling the SQL Endpoint of the API, a User can utilize the SQL COUNT function to count the number of instances of a specific value for a field within a defined range of records.
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