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Draft Requests
After all of the Order Details are submitted, Users have the option to wait until later or to submit the Request right now. When a User decides to wait until later, the Request can be viewed and resumed in the Cart.
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To view Expired Requests click the 
button to load the Expired Requests, and then the 
button to load the other Requests back after you have deleted unneeded Expired Requests.
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When a Request is submitted successfully the User receives a summary of Request that was submitted.
Service Rep Information:
Pending Approval
Some Requests require approval. If Approval is Required, once on the Cart page, the Request will have a message on it stating: "This Request will require approval after it is submitted". 
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After the Request is submitted, it is set to Pending Approval. Request Tracking is available for Users to view the current status of their submitted Requests. Users can see their Pending Requests on the Cart page by selecting the drop down menu, and choosing the "Pending Approval" option. The Approval process gives a Coordinator a chance to review any Request that originates from the CustomerCenter before the Request is submitted to the Requests grid. Please visit the (2024.1) Approvals page for more information on the Approval process.
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Related Pages
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