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A User can request changes for any of their Services from the My Services/Equipment widget, which is available on the main CustomerCenter landing page. To request, these Changes click on the the icon from the widget and select the desired update request.

Note: The text within this Menu is customizable, and the text displayed below may not reflect your Organization's usages.

• Report Incident: report an issue with your Service/Equipment
• Make a Change: request updates to your Service/Equipment
  1. Request a New Service ID
  2. Upgrade / Downgrade Service
  3. Add a New Location
  4. Move to a New Location
  5. Change the Owner of the Service
  6. Other Miscellaneous updates
• Disconnect Service: request the deactivation of your Service/Equipment.

Note: When updating a Services with multiple Locations, a User will also be able to select the Current Location of the Service, so the updates can be applied to the desired Location.

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These Changes can be consolidated into a single Request or placed on separate Requests or even on New Requests.

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To update individual items after they have been submitted perform the following steps:

1. Click on the Image Modified button to open the Cart
2. Locate the Request for the Service/Equipment update.
3. Click the Image RemovedImage Added button for the Category of Change you wish to update.
4. Click the Image RemovedImage Addedbutton to open the editing form.
5. Make the desired updates.
6. Click the Image RemovedImage Addedbutton to save the changes.
7. Then close the form.

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