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Messaging within PCR-360 can be configured to allow for only Internal Users, or to also include External Emails by the SEND_EMAIL Configuration Parameter. This configuration impacts how PCR-360 operates for Sending Reports to Coordinators, Service Desk Messaging, Sending Generated Bills, 'Imports/Exports', 'Notifications', and 'Custom Events'.
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- When configured to only Message Internal Users, External Emails for Exports are still sent by the system.
- When configured to only Message Internal Users, Coordinators are not sent Bill Generation messages.
- When configured to only Message Internal Users, the 'Email Thread' tab for Service Desk Items errors when trying to send a Message through the tab.
- In the Messaging Grid, only one Message can be 'Marked as Read' at a time, selecting a second Message disables the 'Mark as Read' button.
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