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Comment: Published by Scroll Versions from this space and version 2023.1


Release 20212023.3 1 is now available; it is aminor  major release that contains new features , bug fixes, and refinements. 


NOTE:PHP 8.1 IS REQUIRED for this upgrade.


We will begin scheduling 20212023.3 1 updates on customer Test systems starting , January on November 4th, 20222023.

NOTE: PHP 7.4 IS REQUIRED for this upgrade.

Notable Changes

  • Updates native password hashing to increase security
    • Adds new password hashing
    • Adds manual password expiration to the Users form, and includes a password reset link on the confirmation message
    • Retains legacy hashing to identify old passwords
    • Expires all user passwords so they are forced to be reset using the new hash
      • Note: After the upgrade, all users using the native PCR-360 log-in will have to reset their passwords, this will not affect Shibboleth customers.
    • Adds functionality to reset expired passwords after logging in with them

  • Added two new cleanup Events:

    1. Cleans up old Bulk Update History records. (The default timeframe is 365 days)
    2. Cleans up old System Message records. (The default timeframe is 365 days)

  • Perspectives Grid Changes

    • Admins now have the ability to override the PCR grid defaults (i.e. Perspective Admin Defaults).
    • Admins may now schedule grid reports from the Perspectives Grid Page.
  • Adds support for NENA 3 compatible E911 Reports.

Notable Changes

  • PHP 8.1 Required
    • Note: PHP 8.1 contains major changes to PHP. PCR recommends thoroughly testing PHP 8.1 and PCR-360 on your test system before installing PHP 8.1 on a production system

Please review the Database Changes in 20212023.31 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 20212023.31. The first session is scheduled for January 12th <insert date> at 11:00 AM Eastern, and the second is scheduled for January 13th <insert date> at 3:00 PM Eastern. 

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Bug Fixes
New Features


Changed Features
Improved Performance
Removed Features


Release 
...
2023.
...
1 (
...
10-
...
15-
...
2023)

Component
Description
Type
Incident(s)
Documentation
API
Added 
 new validations for Charges
  • The API now verifies a Service is billable when adding a Charge
  • The Owner is required for a new GLA Charge
  • The Override GLA format is validated against the Owner Billing Group GLA format
  • Standardize the parameter charge_catalog_recid for the charge catalog, charge_recid and catalog will still be accepted
  • Prorate may be set only if the BILL_MRC_CHANGE_FORCE_PRORATE config option is set to false
  • The API now validates whole and fractional quantities for Charges
  • An error is thrown if:
    • The amount is provided and the Catalog does not allow overrides
    • A quantity is provided for a Catalog that does not allow a quantity. (The Quantity is only allowed if the Catalog allows a quantity.) 
    • The item does not have a Default Expense GLA
Image Removed
Services
Equipment
GLA
Service Desk
Actions
Contacts
Cable
Barcode
The API now supports international addresses.
Image Removed
Contacts APIAdded Billing Group validation when adding new GLA's to a Service. Also added validations for an ownership change in the API
Image Removed
Service API
Cleaned up a number of notices in the Purchase Order and Barcode API calls:
Image Removed
Catalogs
On the GLA grid, the "Select GLA Format" selector allows switching to the first format if you switched to another.
Image Removed
IN-7323
General
Added two new cleanup Events:
  1. Cleans up old Bulk Update History records. (The default timeframe is 365 days)
  2. Cleans up old System Message records. (The default timeframe is 365 days)
Image Removed
IN-4442
Tenant
Inventory
Services
Service Desk
Messages
Events
Perspectives Grid Changes
  • Admins now have the ability to override the PCR grid defaults (i.e. Perspective Admin Defaults).
  • Admins may now schedule grid reports from the Perspectives Grid Page.
Image Removed
IN-7123
Perspectives Grid
Video: Perspectives Grid
Updates native password hashing to increase security
  • Adds new password hashing
  • Adds manual password expiration to the Users form, and includes a password reset link on the confirmation message
  • Retains legacy hashing to identify old passwords
  • Expires all user passwords so they are forced to be reset using the new hash 
    •  Note: After the upgrade, all users using the native PCR-360 log-in will have to reset their passwords, this will not affect Shibboleth customers.
  • Adds functionality to reset expired passwords after logging in with them'
Image Removed
Users (Password Management)
Adding a new widget to the dashboard no longer removes existing widgets from the dashboard. 
Image Removed
IN-6659
IN-4951
IN-7114
Cleaned up a number of homepage/dashboard notices (that were filling up the log in some cases).
Image Removed
Searching on a date column in Oracle, with certain query strings, no longer throws an error. 
Image Removed
IN-6323
Form Perspectives now save content for text editor fields (i.e. the Description text editor on Catalogs).
Image Removed
International Address support on forms does now supports Custom Countries. 
Imports & Exports
Added the user (who imported the file) to the Imports Grid.
Image Removed
IN-4985Importing a File
Charge Catalog Import changes:
  • The Import now supports Remarks and Remark Author.
  • The Import now saves the correct value when USE_QUANTITY is set to Disabled
  • The Import no longer blanks out the Amount for Default Charges on existing Equipment Catalogs.
Image Removed
IN-6713Charge Catalog ImportsAdds support for NENA 3 compatible E911 Reports.
Image Removed
Enhanced 911
Misc Parameters (Config Settings)
Imports now support international addresses.
Image Removed
Removed the extra "Default GLA" import field from the Charge Catalog import.
Image Removed
Inactive GLAs can now be used with the following imports:
  • Department GLA Permissions
  • Contact GLA Permissions
  • Contact GLA Approvals
Image Removed
Contact Import
Location Import
GLA Import
Inventory
Purchase Order Remarks and Return Order Remarks now support rich text.
Image Removed
Purchase Order
Return Order
Improved the performance of Equipment Catalog Pickers, specifically the Bulk Add Equipment Catalog Picker.
Image Removed
The Approved By field on Purchase Orders is now read-only once Closed.
Image Removed
Reports
The Zero / Low Calls Report now includes Archived Call Details data; Added Call Count and Duration Thresholds to the report.
Image Removed
IN-6594Zero Calls Report
Services
When Bulk-adding Service IDs the message displayed when some of the Service IDs in the range already exist no longer include out-of-range Service IDs.
Image Removed
IN-6692
Service Desk
Added the Override GLA column to the Service Desk Charges grid.
Image Removed
Added the Service Desk Action Status column to the Service Order child grids.
Image Removed
Service Desk Tabs
Charges with Billing Group Pricing are now properly updated when the owner of an Action is changed.
Image Removed
Completing a Move Action for a Multi-Location Service no longer throws an error when a "To Location" is not specified.
Image Removed
IN-6775
...
 expense_type parameter to Service Desk Equipment post requests.
Image Added
IN-8817Service Desk API Calls
Fixes issues with Completing Service Desk items via the API.

Image Added


Service Desk API Calls
Calls & Rating
Added ability to update Call Statuses between Raw, Rated, and Rated Unbillable.

Image Added

IN-8905Call Details
CustomerCenter
The CustomerCenter Request Tracking page now allows the Requestor to request an update on an item's status.
Image Added
Users Group 2022Request Tracking
CustomerCenter Approvals Phase 2
  • Adds a log/history of approvals.
  • Adds the ability to Approve or Deny individual line items.
  • The Approved GLA and Cost are now included in the "Request Approved" Remark that is added when an Approval is logged.
  • Adds support for groups of approvers and priorities to the approval queue.
  • Adds Tiered Approvals.
  • Each Approval Criteria that is matched requires approval.

Image Added
 

Users Group 2019 (approval queues, tiered approvals)
Users Group 2022
IN-9348
CustomerCenter Approvals
Approval Criteria
Service Desk - Activity/Remarks
General
Optimized the temp file cleanup process.
Image Added


Admin Default Perspectives can now be restricted by User Roles.

Image Added


Perspectives Grid
Implemented Composer package management to improve the installation and upgrade process. 

Image Added


Installing PCR-360
Updated the "Get Total Rows" icon with a more meaningful image.
Image Added


The Grid
Count Report
Adds the ability to edit the page number under any Grid.
Image Added

IN-7123
IN-3538
IN-4930
Grid Toolbar
Prevent using Multipart Email MIME type when no attachments are included in Emails.
Image Added


Imports & Exports
Added the ability to export and import the Import Formats.
Image Added


Import File Formats
Exporting and Importing the Import Formats
Added a Service Order Equipment Import.

Image Added


Service Desk Equipment Import
Service Desk Charges Import
Inventory
Barcode Transactions can now be sent through the API in batches.

Image Added


Barcode
Barcode API Calls
Barcode Batches

People
Added the ability to Bulk Update Contacts and Departments.
Image Added
Users Group 2019
Workers/Contacts
Department Hierarchy
Services
Added Phone and Email Address columns to the Contacts Tab on Services.

Image Added

IN-8047Service Contacts Tab
Removed the "Available Service Host" field from Services. This addresses multiple issues related to having two different Service Host values on a Service Record and should alleviate any confusion related to selecting the Service Host on a Service.
Image Added

IN-6740
IN-9178
IN-9813

Service Desk
Moved logic specific to the 360 Service Desk Wizard from the Location picker class to its own class.

Image Added


Converting SD Type
Converting Service Requests to Service Orders now displays a new dialog allowing the selection of SDCs to be applied to each Action on the Order.

Image Added



Fixed the Replaced Equipment Picker on the Service Desk Equipment form so you can now select the Equipment on an Incident and its children as being replaced.
Image Added
IN-3206Service Desk Equipment
Fixed the Activity Log displaying the wrong value of returned Equipment when multiple has_unit equipment records are being picked up.
Image Added
IN-2985
IN-2950

* Indicates external documentation not written by PCR.


 Anchor
Database Changes in 
...
2023.
...
1
Database Changes in 
...
2023.
...
1
Database Changes in 
...
2023.
...
1

Default Schema

IMPORT_FILESADD`IMPORTED_BY` VARCHAR(20) NULLADD `BULK_UPDATE_HISTORY_DAYS`365`MESSAGE_DAYS` INT DEFAULT 365 NULLCHANGE COLUMN `PASSWORD` `PASSWORD` VARCHAR(255COLLATE'utf8general_ci'COLUMN `PASSWORD_EXPIRED` TINYINT(1) NOT NULL DEFAULT 1Reset the password for all users. 
CHANGE COLUMN `PASSWORD` `PASSWORD` VARCHAR(255) NOT NULL COLLATE 'utf8_general_ci'`USERS_PERSPECTIVES` MODIFY `USERS_RECID`
Table NameChangeTable Changes
EVENTSUpdatedAdded two new events.
CC_APPROVAL_CRITERIA
Updated
ALTER 
IMPORT_RECORD_TYPES_COLSUpdatedUpdated data.
TENANTSUpdated
TABLE `CC_APPROVAL_CRITERIA` ADD `TIER` INT DEFAULT 
1 NOT NULL;
ALTER TABLE `CC_APPROVAL_CRITERIA` ADD 
USERSUpdated
`HASH` VARCHAR(32);
ALTER TABLE `CC_APPROVAL_CRITERIA` MODIFY COLUMN `HASH` VARCHAR(32) NOT NULL;
ALTER 
TABLE 
`CC_
APPROVAL_CRITERIA` ADD 
USERS_PASSWORDSUpdated
UNIQUE INDEX `CC_APPROVAL_CRITERIA_6` (`HASH`);
CC_APPROVAL_APPROVERS
Updated
ALTER TABLE `CC_APPROVAL_APPROVERS` ADD `NOTIFY` TINYINT DEFAULT 1 NOT NULL;
CONTACTS_GLA_APPROVAL
Dropped 
IMPORT_FORMAT_REMARKS
New
IMPORT_FORMAT_ATTACHMENTS
New
NOTIFICATIONS
UpdatedAdded a new notification for CustomerCenter Updates
PHONE_SERVICES
Updated
ALTER TABLE `PHONE_SERVICES` DROP FOREIGN KEY `PHONE_SERVICES_2_FK`;
DROP INDEX `PHONE_SERVICES_2` ON `PHONE_SERVICES`;
ALTER TABLE `PHONE_SERVICES` DROP COLUMN `AVAILABLE_SERVICE_HOSTS_RECID`;
SERVICE_DESK_APPROVAL
Dropped 
SERVICE_DESK_APPROVERS
Dropped 
USERS_PERSPECTIVES_ROLES
New
USERS_PERSPECTIVES
Updated
ALTER TABLE 
USERS_PERSPECTIVES
    ADD PRIORITY INT DEFAULT 0 NOT NULL;
Metadata Schema

Table NameChangeTable Changes
No changes
...
Table NameChangeTable Changes
No Changeschanges

Supported Versions