Release 20222023.2 1 is now available; it is a minor major release that contains new features and refinements.

NOTE:PHP 8.1 IS REQUIRED for this upgrade.

We will begin scheduling 20222023.2 1 updates on customer Test systems starting on January November 4th, 2023.

Notable Changes

PHP 8.1 Support Required
- Note: PHP 8.1 contains significant major changes to PHP. PCR recommends thoroughly testing PHP 8.1 and PCR-360 on your test system before installing PHP 8.1 on a production system.

Please review the Database Changes in 20222023.21 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 20222023.21. The first session is scheduled for January 17th <insert date> at 11:00 AM Eastern, and the second is scheduled for January 18th <insert date> at 3:00 PM Eastern.

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Bug Fixes
New Features
Changed Features
Improved Performance
Removed Features

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2023.

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Component	Description	Type	Incident(s)	Documentation
API	Added

a new API Endpoint for

expense_type parameter to Service Desk

Charges

Equipment post requests.	Image Modified	IN-8817	Service Desk API Calls
Fixes issues with Completing Service Desk

Action API CallsAdded the ability to create Inquires

items via the API.

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Image Added

Service Desk

InquiriesAdded a tab for the authentication tokens to the API Permission form.

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API Permissions

Billing

Added the Incoming and Outgoing trunk columns to the Call Detail and Call Detail Error grids.

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Call Details

Changes to the Call Details Rerate Calls Button

Renamed the "Rerate Calls" button on the Call Details Error grid to "Reprocess Rating Errors"
The dialog that is opened when clicking the button now allows the user to cancel
The dialog warns users that it is an intensive task
Need to add a section in wiki to distinguish this button from the one on the Call Details grid
Manually Reprocessing Rating Errors sends an application message to the user when the process is finished

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IN-7743Call Details

Catalogs

Added Attachments to the GLA form.

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User Group 2019

GLA Attachments Tab

GLA Tabs

CustomerCenter

Added split funding in CustomerCenter (i.e., the ability to split charges across multiple GLAs).

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IN-4479

The Cart

CustomerCenter Parameters (Configuration Options)

The Location Required flag on the Service Catalog is now enforced by the CustomerCenter cart.

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IN-5914

General

Added Email to the Users grid (under Admin).

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Users

Contact UDFs can now be displayed, as User Defined Columns (UDCs), on the following grids:

Services
Equipment
GLAs
Locations
Vendors

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IN-8049

User Defined Fields

Adding UDCs to a Grid

Added Authentication Log Retention.

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Tenant ManagementAdded the ability to search the contents of the Service Reference field to the 360 search.

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360 View

Imports & Exports

Port/Pin/Len Import Changes

Added the Port Alias field to the Import

The Import now lets you rename a port

The Equipment Recid, Asset Tag, Serial Number, and MAC Addressare now mappable fields for the Import

The Import will now error when attempting to add a port to non-cabling Equipment

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IN-5640Ports/Pins/Lens ImportAdded Equipment Catalog Import now supports adding or updating Vendors.

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IN-6052Equipment Catalog ImportThe Charge Catalog Import now supports Selective Billing.

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Charge Catalog Import

Inventory

Added printable and scannable barcodes to multiple forms.

The Barcode tab and barcode report are available on the following forms and grids:

EQP Catalog
Warehouse
Warehouse Actions (grid only no Form)
Equipment
Purchase Order
API Keys

Note: This feature requires a license for the Barcode Module.

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BarcodeAdded Equipment Availability and Asset columns to the Warehouse Actions grid.

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Warehouse ActionsReturned Equipment now allows Port/Pin/Lens, Attachments, and Remarks to be added.

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IN-3613InventoryAdded Part Number, Modified By, and Modified Date to the Inventory Equipment grid.

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IN-6749InventoryInternal IP ranges can now be configured to allow duplicate addresses.

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IN-3876

Users Group

IP Address Management

Equipment Parameters (Configuration options)

People

Added a Remarks tab to Vendors.

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Vendor Tabs

Vendor Remarks Tab

Services

Added the following buttons to the All Services grid

Estimate Billing
Edit
Delete
Print
Add Range of Services

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Reporting on Services

Service Desk

Added the ability to save a Perspective on the Manage Service Desk Association form.

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IN-7947ProjectsAdded an Assign to Me button on the Service Desk Workflow grid. The button assigns the logged-in user as the worker of the workflow.

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Service Desk - WorkflowContacts from an Estimate are now carried over to the Order or Action when completed.

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IN-3403Service Desk EstimatesReformated the Activity/Remarks on Service Desk Printouts, so the Activity/Remark is on its own line and utilizes the entire width of the report.

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Users Group 2019Service Desk Activity/RemarksThe Activity/Remarks section of the Service Desk Printouts now adjusts the heading based on what's selected. (i.e., Activity, Remarks, or Activity/Remarks)

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Service Desk Activity/Remarks

Switch Interfaces

Removed Service Host Partition from the multi-Location form and Service Desk Actions.

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IN-7831Service Locations Tab

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API Calls
Calls & Rating	Added ability to update Call Statuses between Raw, Rated, and Rated Unbillable.	Image Added	IN-8905	Call Details
CustomerCenter	The CustomerCenter Request Tracking page now allows the Requestor to request an update on an item's status.	Image Added	Users Group 2022	Request Tracking
CustomerCenter	CustomerCenter Approvals Phase 2 Adds a log/history of approvals. Adds the ability to Approve or Deny individual line items. The Approved GLA and Cost are now included in the "Request Approved" Remark that is added when an Approval is logged. Adds support for groups of approvers and priorities to the approval queue. Adds Tiered Approvals. Each Approval Criteria that is matched requires approval.	Image Added	Users Group 2019 (approval queues, tiered approvals) Users Group 2022 IN-9348	CustomerCenter Approvals Approval Criteria Service Desk - Activity/Remarks
General	Optimized the temp file cleanup process.	Image Added
	Admin Default Perspectives can now be restricted by User Roles.	Image Added		Perspectives Grid
	Implemented Composer package management to improve the installation and upgrade process.	Image Added		Installing PCR-360
	Updated the "Get Total Rows" icon with a more meaningful image.	Image Added		The Grid Count Report
	Adds the ability to edit the page number under any Grid.	Image Added	IN-7123 IN-3538 IN-4930	Grid Toolbar
	Prevent using Multipart Email MIME type when no attachments are included in Emails.	Image Added
Imports & Exports	Added the ability to export and import the Import Formats.	Image Added		Import File Formats Exporting and Importing the Import Formats
Imports & Exports	Added a Service Order Equipment Import.	Image Added		Service Desk Equipment Import Service Desk Charges Import
Inventory	Barcode Transactions can now be sent through the API in batches.	Image Added		Barcode Barcode API Calls Barcode Batches
People	Added the ability to Bulk Update Contacts and Departments.	Image Added	Users Group 2019	Workers/Contacts Department Hierarchy
Services	Added Phone and Email Address columns to the Contacts Tab on Services.	Image Added	IN-8047	Service Contacts Tab
Services	Removed the "Available Service Host" field from Services. This addresses multiple issues related to having two different Service Host values on a Service Record and should alleviate any confusion related to selecting the Service Host on a Service.	Image Added	IN-6740 IN-9178 IN-9813
Service Desk	Moved logic specific to the 360 Service Desk Wizard from the Location picker class to its own class.	Image Added		Converting SD Type
	Converting Service Requests to Service Orders now displays a new dialog allowing the selection of SDCs to be applied to each Action on the Order.	Image Added
	Fixed the Replaced Equipment Picker on the Service Desk Equipment form so you can now select the Equipment on an Incident and its children as being replaced.	Image Added	IN-3206	Service Desk Equipment
	Fixed the Activity Log displaying the wrong value of returned Equipment when multiple has_unit equipment records are being picked up.	Image Added	IN-2985 IN-2950

* Indicates external documentation not written by PCR.

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Default Schema

New

Table Name	Change	Table Changes
EVENTS	Updated	Added a new event
GLA_ATTACHMENTS	New
IP_ADDRESS	Updated	Dropped the unique key on the IP_ADDRESS column
TENANTS	Updated	ADD `AUTHENTICATION_LOG_DAYS` INT DEFAULT 365 NULL
VENDORS_REMARKS
CC_APPROVAL_CRITERIA	Updated	ALTER TABLE `CC_APPROVAL_CRITERIA` ADD `TIER` INT DEFAULT 1 NOT NULL; ALTER TABLE `CC_APPROVAL_CRITERIA` ADD `HASH` VARCHAR(32); ALTER TABLE `CC_APPROVAL_CRITERIA` MODIFY COLUMN `HASH` VARCHAR(32) NOT NULL; ALTER TABLE `CC_APPROVAL_CRITERIA` ADD UNIQUE INDEX `CC_APPROVAL_CRITERIA_6` (`HASH`);
CC_APPROVAL_APPROVERS	Updated	ALTER TABLE `CC_APPROVAL_APPROVERS` ADD `NOTIFY` TINYINT DEFAULT 1 NOT NULL;
CONTACTS_GLA_APPROVAL	Dropped
IMPORT_FORMAT_REMARKS	New
IMPORT_FORMAT_ATTACHMENTS	New
NOTIFICATIONS	Updated	Added a new notification for CustomerCenter Updates
PHONE_SERVICES	Updated	ALTER TABLE `PHONE_SERVICES` DROP FOREIGN KEY `PHONE_SERVICES_2_FK`; DROP INDEX `PHONE_SERVICES_2` ON `PHONE_SERVICES`; ALTER TABLE `PHONE_SERVICES` DROP COLUMN `AVAILABLE_SERVICE_HOSTS_RECID`;
SERVICE_DESK_APPROVAL	Dropped
SERVICE_DESK_APPROVERS	Dropped
USERS_PERSPECTIVES_ROLES	New
USERS_PERSPECTIVES	Updated	ALTER TABLE USERS_PERSPECTIVES ADD PRIORITY INT DEFAULT 0 NOT NULL;

Metadata Schema

Table Name	Change	Table Changes
No changes

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Page Comparison

Versions Compared

Old Version 122

New Version Current

Key

Notable Changes

Review and Refresh Session(s)

Key Toggle cloak

Bug Fixes

New Features

Changed Features

Improved Performance

Removed Features

Release

2023.

1 (

10-

15-

2023)

Component

Description

Type

Incident(s)

Documentation

API

Image Modified

Image Added

Image Removed

Billing

Image Removed

Image Removed

Catalogs

Image Removed

CustomerCenter

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General

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Imports & Exports

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Inventory

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People

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Services

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Service Desk

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Switch Interfaces

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Calls & Rating

Image Added

CustomerCenter

Image Added

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General

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Imports & Exports

Image Added

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Inventory

Image Added

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