Page Comparison

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This servicedesk REQUEST variant allows access to PCR-360 Service Desk items and related data. View full details on Service Desk API Calls.

Service Desk Actions

This REQUEST type is deprecated.

The servicedesk REQUEST type allows access to PCR-360 Service Desk items and related data. View full details on Service Desk Action API Calls.

Getting LIST Values

https://url/endpoint.json?LIST=VALUE

{
    "status": "success",
    "page": 1,
    "count": 11,
    "total_count": 3,
    "sd_action": [
        {
            "RECID": 237,
            "VALUE": "Add"
        },
        {
            "RECID": 238,
            "VALUE": "Change Types"
        },
        {
            "RECID": 239,
            "VALUE": "Add Locations"
        }
    ]
}

Writing Data

The PCR-360 API allows an outside application to create or update Service, Equipment, or Service Desk items or submit SNMP traps. The basic write request is much like a read request; the URL is built in a similar fashion. Like the read requests, all API write operations are done via an HTTP(s) request (using cURL or some other method). You will need to build the URL to describe the request you are making.

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The contact REQUEST type allows for adding and updating PCR-360 Contact Records and related data.  View full details on Contact API Calls.

Custom

Custom API is available starting in version 2.1.4.0
The Custom REQUEST type allows the API to invoke custom PHP logic that is saved in the application. This is very useful when interfacing with an application where you cannot control the format or data in the outbound requests. The structure of a custom request type is dependent on the identifier specified in the Custom Logic > API entry. For more information on the syntax and capabilities available in the Custom Logic > API interface, see Custom Logic Syntax.

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For troubleshooting API Requests, navigate to 'Admin > API > API Request Log' to view a record of all Requests made to the API and the Response.  For more details, see the API Request Log page.

SNMP

Simple Network Management Protocol (SNMP) will capture events from network device(s). It is used for collecting information used on a form and configuring, network devices, such as servers, printers, hubs, switches, and routers. PCR-360 can listen for SNMP Events and set up automatic Notifications and Escalations according to the User or organizational needs. Currently PCR-360 supports both SNMPv1 and SNMPv2c. There is no support for SNMPv3 at this point in time.  For more information see the SNMP page.