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Overview
In PCR-360 Service Desk 'Quick Tick(s)' allow a User to quickly document customer calls, emails and basic inquiries that do not require the creation of a full-Service Desk ', 'Order', 'Project', or 'Problem'. A User might wish to set up for a 'Quick Tick Type' to include initiating a Password Reset upon receiving a request from another User, or triggering an internal process such as a 'Custom Event', 'Notification' or 'Escalation'. The button is at the top-right of all sections of PCR-360 for speedy access like the 360 View. In order to create a Quick Tick, check out the guide in the Quick Reference section. Additionally, Quick Tick types can be added and a guide for that process is available in the Quick Reference section.
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A User is unable to add a 'SDC' to a Quick Tick because as soon as it is created, the Quick Tick is finalized.
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| Create a Quick Tick Type |
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Image RemovedUpdating a Quick Tick
Quick Ticks do not require "Completion" or "Finalization" like a typical Order or Incident. Once a Quick Tick is saved it is considered "Finalized" and generally does not need any additional information after it is saved. Quick Ticks are accessible from the Quick Ticks grid, by going to the Main PCR-360 menu, clicking "Service Desk" and clicking "Quick Ticks". Double-clicking on a Quick Tick in the grid, or selecting a record and clicking the "Edit" button above the grid will bring up the Service Desk Quick Tick form, as seen below.
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Even though the Quick Tick is finalized, Users may still add Remarks to the Quick Tick, Upload Files to the "Attachments" tab, and track email on the "Email Thread" tab. The "User Defined Fields" tab contains the information entered into the User Defined Fields on the Quick Tick form when the Quick Tick was created.| Child pages (Children Display) |
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