| Table of Contents | ||||
|---|---|---|---|---|
|
'Quick Ticks' can be managed from here. Quick Ticks are intended to be used for simple tasks, what no other action is required for. Examples for what a User might wish to set up for a Quick Tick Type include initiating a Password Reset upon request form another User, or triggering an internal process such as a 'Custom Event', 'Notification' or 'Escalation'.
Simply navigate to Admin > Service Desk > Quick Tick Types to open the Quick Ticks Grid and manage them. Users can perform several types of actions here.
Add
This process is used to create a Quick Tick Type that can be used to create Quick Ticks.
- Click
. - Enter a Unique name for the Quick Tick Type.
- Each Quick Tick Type can minimally have a Contact and Description. Toggle the appropriate check box to have it appear for use.
- If you want them to be required for the User, you can toggle the Required check box.
- Click
.
- You can optionally define as many User Defined Fields as you would like to maintain additional information.
Edit Selected
Once a Quick Tick has been created Users can edit it by clicking 
. Additionally, any User Defined Fields that are desired can be created by selecting a Quick Tick Type and editing it. It is important to note that a User can only create a new UDF field once the Quick Tick has been created.
Toggle Status
Clicking 
removes the Quick Tick type from the drop downs elsewhere in PCR-360. This is useful to remove access to a Type without removing the data type from the system.
Delete Selected
Clicking 
permanently removes that Quick Tick type from PCR-360.
Re-Order Types
The order of Quick Ticks in the drop-down selector can be changed by clicking 
. This opens up the 'Add New Tick Type Order' form.
From this form, a User can select a new order for the Quick Ticks in the drop down. This is done by using a drag and drop. When the order is as desired, click 
. That is the new order that the Quick Ticks appear.
| Child pages (Children Display) | ||||
|---|---|---|---|---|
|