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Overview
In PCR-360 Service Desk 'Quick Tick(s)' allow a User to quickly document customer calls, emails and basic inquiries that do not require the creation of a full-Service Desk 'Incident', 'Order', 'Project', or 'Problem'. A User might wish to set up for a 'Quick Tick Type' to include initiating a Password Reset upon receiving a request from another User, or triggering an internal process such as a 'Custom Event', 'Notification' or 'Escalation'. The 'Quick Tick' button is
button is at the top-right of all sections of PCR-360 for speedy access like the 360 View. In order to create a Quick Tick, check out the guide in the Quick Reference section. Additionally, Quick Tick types can be added and a guide for that process is available in the Quick Reference section.
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Quick Ticks are convenient because they can be created from any page in the application. The "Quick Tick" option is located in the PCR-360 menu in the upper-right corner of the browser, next to the 360 Search. 
You may also click navigate to Main > Service Desk > Quick Tick and click the 'Add' the button.
Clicking the "Quick Tick" icon 
allows a User to create and finalize a Quick Tick. As seen in the image below, the Quick Tick screen will generally contain only a few fields, all of which are including User Defined Fields. There may be many different types of Quick Ticks, all of which may have different fields depending on the purpose of the Quick Tick. Click on the type drop-down and choose your new Type. At this point, PCR-360 will expand the "Quick Tick" screen to show the fields you defined. Any required fields must have a value entered to add the "Quick Tick".
A User is unable to add a 'SDC' to a Quick Tick because as soon as it is created, the Quick Tick is finalized.
Add New Quick Tick
Updating a Quick Tick
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