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Service DeskThe 'Service Desk' tab provides a list of Service Desk Items created for this Inventory item. Service Desk Items will appear immediately when they are made. If there are Items to review, such as a piece of Equipment being used in a Service Desk Order or an Incident, then the User can view that Order. From this tab, a User is also able to view the Assigned Workers, Completed Workers, Assigned Workgroups, and Completed Workgroups related to the piece of Equipment. Viewing/Editing Service Desk Items
Archived Service Desk ItemsWhen a related Service Desk Item to the Equipment becomes Archived, the button will be disabled when it is selected, but the User will still be able to print the Archived record. |
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