(2024.1) Inventory - Service Desk

Service Desk

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Service Desk Tab

The 'Service Desk' tab provides a list of Service Desk Items created for this Inventory item. Service Desk Items will appear immediately when they are made. If there are Items to review, such as a piece of Equipment being used in a Service Desk Order or an Incident, then the User can view that Order.

From this tab, a User is also able to view the Assigned Workers, Completed Workers, Assigned Workgroups, and Completed Workgroups related to the piece of Equipment.

Viewing/Editing Service Desk Items

1. Select the Service Desk record to review in the Service Desk grid.

2. Click the   button.

3. The associated Service Desk entry will open in a new form. The User can view and edit the Service Desk item and Save it all from this form.

Archived Service Desk Items

When a related Service Desk Item to the Equipment becomes Archived, the  button will be disabled when it is selected, but the User will still be able to print the Archived record.