Page Comparison

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The Messages page serves as the communication hub for everything within PCR-360. On this page you will see messages from the system and other users that have been directed towards you.

Sending a Message

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There are two tabs associated with Messages; 'Content' and 'Attachments' .

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If you would like to delete a message, you can do this by either selecting it in the grid and clicking "Delete Selected" button or by viewing the message and clicking the "Delete" button at the bottom of the form.

Messaging Options

Messaging within PCR-360 can be configured to allow for only Internal Users, or to also include External Emails by the SEND_EMAIL Configuration Parameter. This configuration impacts how PCR-360 operates for Sending Reports to Coordinators, Service Desk Messaging, Sending Generated Bills, 'Imports/Exports', 'Notifications', and 'Custom Events'.

Messages Widget and Icon

Known Issues In Messaging

Here is a list of currently known problems with PCR-360's Messaging.  These issues will only impact Organizations that do not use Email.

1. When configured to only Message Internal Users, External Emails for Exports are still sent by the system.
2. When configured to only Message Internal Users, Coordinators are not sent Bill Generation messages.
3. When configured to only Message Internal Users, the 'Email Thread' tab for Service Desk Items errors when trying to send a Message through the tab.