Page Comparison

Submit Request

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The 'Submit Request' page lists all of the Services and Equipment and Packages that are in the Cart. Services, Equipment, and Packages that are associated with each other will be grouped together. Otherwise, each item may have its own stand-alone line in the Submit Request page. For each piece of Equipment, Users have the option to link and unlink Services and Equipment together by clicking on the Link (Image Removed) icon under the Delete (Image Removed) icon.

To submit a new Request first, submit Order Details for each Service, Equipment, or Package.

Save for Later

Draft Requests

After all of the Order Details are submitted, Users have the option to Save for Later wait until later or to Submit submit the Request right now. When a User selects to Save for Laterdecides to wait until later, the Request can be viewed and resumed on the Pending Requests page.If Approvals are required then the Request will be set to Pending Approval and can be reviewed on the Pending Requests page. Otherwise, after the Request has been submitted, Users are redirected to the Request Tracking pagein the Cart.

These drafts will remain in the Cart until they are either submitted or until they expire.

Expired Requests

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After a period of time, Pending Requests will Expire.  Expired Requests along allow you to view the General Details (not individual item changes on Services/Standalone Equipment/Packages), and Delete the Request.  The period of time a Request has is configured by CC_REQUEST_EXPIRATION_DAYS, which has a default value of 30 days.

To view Expired Requests click the Image Addedbutton to load the Expired Requests, and then the Image Added button to load the other Requests back after you have deleted unneeded Expired Requests.

Submitted Request Summary

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When a Request is submitted successfully the User receives a summary of Request that was submitted. If Approvals are required then the Request will be set to Pending Approval. Request Tracking is available for Users to view the current status of their submitted Requests.

Service Rep Information:

1. Add or Install a Service
2. Request a New Service ID
3. Upgrade / Downgrade Service
4. Add a New Location
5. Move to a New Location
6. Change the Owner of the Service
7. Other Miscellaneous updates
8. Task Action

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