Capability
The Department Hierarchy Import will INSERT and UPDATE Department records.
Matches On
The Department Hierarchy matches on the Code field.
Fields
Code
Required
Datatype is String.
If the Department Hierarchy has parent levels, the Code value is expected to be the last level of the Hierarchy.
The Import CANNOT UPDATE the Code.
Billing Group
Required
Datatype is String.
Name
Datatype is String.
Default GLA
Datatype is String.
Default SLA Catalog
Datatype is String.
Default Incident SLA Catalog
Datatype is String.
Directory
Datatype is Boolean.
Default value = False [0].
Permitted Values are 1, True, or Yes and set the Flag to True [1].
All other values enter as False [0].
Taxable
Datatype is Boolean.
Default value = False [0].
Permitted Values are 1, True, or Yes and set the Flag to True [1].
All other values enter as False [0].
Status
Datatype is Boolean.
Default value is Active [1].
Permitted Values are 1, False, No, or Inactive and set the Flag to False [0].
All other values enter as Active [1].
Parent Department Hierarchy
Datatype is String.
Default value is blank.
If the Department Hierarchy has hierarchical levels, the Code value is expected to be just the last level Code, and a parent Department Hierarchy would be provided. The parent Department Hierarchy should be provided with the full path of the parent with the HIERARCHYPATH_CONCATENATOR between the individual path Codes.
Multiple levels of a hierarchy "path" (like Locations, GLAs, and Catalogs) are connected by the HIERARCHYPATH_SEPARATOR string. The default value for this string is right angle-brace (>) with a space on either side: " > "
When importing nested values, the separator you use for each level of the hierarchy must match the concatenator string.
Permitted GLA
Datatype is String.
Default value is blank.
The Permitted GLA values are GLAs that are appended to the list of GLA Permissions. Values can include NONE which removes all entries in the list and adds the 'Permit None' record or ALL which removes all entries in the list. Adding any GLA to the list removes the Permit None record. If you want to add several Permitted GLAs, they must each be on a separate line of the Import File.
Flags
APPEND_PERMITTED_GLA:
By default, the first time a Department Hierarchy is encountered in an Import File and a Permitted GLA is provided, the Permitted GLA list is cleared. Then, the provided value is added. After the first occurrence, the values are appended. If you want to append to the existing list without clearing it, the APPEND_PERMITTED_GLA flag should be set to True.
UDF Associations
User Defined Fields on any given Import are all handled the same way with Conditional Logic. For more information about adding a UDF to the Import, see the User Defined Fields section of the Imports main page.