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Installation

  • Create application directories under /var/www/

    cd /var/www
mkdir pcr360
cd pcr360/
mkdir configs prod licenses prod/logs data data/inbound data/outbound data/inbound-test data/outbound-test
  • Place the product license file pcr360.zl included in the installation package into the licenses directory. (This must be Apache readable)
  • Extract the application tarball pcr360.tar.gz included in the installation package to /var/www/pcr360/prod (the prod directory is in the tarball).

  • Create directories under /var/www/pcr360/prod/data

    cd /var/www/pcr360/prod/data
mkdir  archive archive/importfiles cache cache/page emails errors inbound reports reports/historical search uploads uploads/importfiles uploads/vh

  • Check to ensure that the new /var/www/pcr360/prod/data directory is writable and owned by Apache.

    chown -R apache:apache *

Configuration

PCR-360 configurations are stored in a ini file in the /var/www/pcr360/configs/ directory created above.

  • This configuration file matches the file name specified in the Apache Virtual Host .
  • A starter file is included in the installation package with a place-holder license key. Please request a license key from PCR to replace the place-holder license in the configuration file.
  • The database settings here are specified when setting up and configuring Oracle or MySQL

  • Other various configurations are available and can be specified in this file. Consult PCR before setting any extra options from the Configuration Guide .

    [default]
[manatee : default]
[team360 : default]
[team360ora : default]
[team360mssql : default]
[servicedesk : default]
[training : default]

[prod : default]
; the license key is available from PCR
licenseKey = "abcdefghijklmnopqrstuvwyxz..."

constants.SERV_HOST_NAME_CRON = "pcr360.pcr.com"
constants.ERROR_REPORT_EMAIL = "help@pcr.com"
constants.IMPORT_FILES_PATH = "/var/www/pcr360/prod/data/inbound/"
constants.EXPORT_PATH = "/www/www/pcr360/prod/data/outbound/"
constants.RUNTIME_DEBUG_ALLOWED = true

; This section is for MySQL Databases
resources.multidb.default.host = localhost
resources.multidb.default.dbname = pcr360_prod
resources.multidb.default.username = pcr360_usr
resources.multidb.default.password = "encrypted_password"
resources.multidb.metadata.host = localhost
resources.multidb.metadata.dbname = pcr360_prod_metadata
resources.multidb.metadata.username = pcr360_usr
resources.multidb.metadata.password = "encrypted_password"
resources.multidb.report.host = localhost
resources.multidb.report.dbname = pcr360_prod
resources.multidb.report.username = pcr360_usr
resources.multidb.report.password = "encrypted_password"
; All Versions 2019.7+ also require an Archive schema
resources.multidb.archive.host = localhost
resources.multidb.archive.dbname = pcr360_test_archive
resources.multidb.archive.username = pcr360_usr
resources.multidb.archive.password = "encrypted_password"
 
;For mysql ssl with php7, use this
;resources.multidb.default.driver_options.1009 = "/path.to.pem"
;resources.multidb.report.driver_options.1009 = "/path.to.pem"
;resources.multidb.metadata.driver_options.1009 = "/path.to.pem"

; Alternatively this section is for Oracle Databases
;resources.multidb.default.adapter = Oracle
;resources.multidb.default.host = localhost
;resources.multidb.default.username = pcr360_prod
;resources.multidb.default.password = "encrypted_password"
;resources.multidb.default.schema = PCR360_PROD
;resources.multidb.default.dbname = "//localhost:1521/pcr360"
;resources.multidb.report.adapter = Oracle
;resources.multidb.report.host = localhost
;resources.multidb.report.username = pcr360_prod
;resources.multidb.report.password = "encrypted_password"
;resources.multidb.report.schema = PCR360_PROD
;resources.multidb.report.dbname = "//localhost:1521/pcr360"
;resources.multidb.metadata.adapter = Oracle
;resources.multidb.metadata.host = localhost
;resources.multidb.metadata.username = pcr360_prod_metadata
;resources.multidb.metadata.password = "encrypted_password"
;resources.multidb.metadata.schema = PCR360_PROD_METADATA
;resources.multidb.metadata.dbname = "//localhost:1521/pcr360"
; All Versions 2019.7+ also require an Archive schema
;resources.multidb.archive.adapter = Oracle
;resources.multidb.archive.host = localhost
;resources.multidb.archive.username = pcr360_usr
;resources.multidb.archive.schema = PCR360_PROD_ARCHIVE
;resources.multidb.archive.password = "encrypted_password"
;resources.multidb.archive.dbname = "//localhost:1521/pcr360"


; CRYSTAL REPORTS

; MySQL
crystal.jdbc.type = mysql
crystal.jdbc.host = localhost
crystal.jdbc.username = pcr360_usr
crystal.jdbc.password = password
crystal.jdbc.dbname = pcr360_prod
crystal.jdbc.port = 3306

; ORACLE
;crystal.jdbc.type = oracle
;crystal.jdbc.host = localhost
;crystal.jdbc.username = usename
;crystal.jdbc.password = password
;crystal.jdbc.schema = SCHEMA
;crystal.jdbc.port = 1521
;crystal.jdbc.dsn = DSN

[test : prod]

resources.multidb.default.dbname = pcr360_test
resources.multidb.metadata.dbname = pcr360_test_metadata

constants.SERV_HOST_NAME_CRON = "pcr360-test.pcr.com"
constants.IMPORT_FILES_PATH = "/var/www/pcr360/prod/data/inbound-test/"
constants.EXPORT_PATH = "/var/www/pcr360/prod/data/outbound-test/"

email.OUTGOING_TRANSPORT_TYPE = "FILE"

Load System Data

The application requires certain default system level data to operate. Navigate your browser to:

 http://[your pcr-360 url here]/update/db/load-system-data

.

This will load the required data included a default user account

Username: demo and Password: pcrdemo.

Do not attempt this more than once - running it multiple times may load duplicate data.

Crontab Entries

  1. Installing the default crontab entries that run background events is relatively simple.
  2. The jobs need to be running as the root to prevent issues with file permissions.
  3. su to root

  4. Now, open the cron job edit prompt with the following command:

    crontab -e
  5. Then, copy and paste the appropriate line from below into the the cron job.

Test Application Cron Jobs

# min | hr | day | month | day-of-week |  <command>
*     /usr/bin/php /var/www/pcr360/test/cli/zfcli.php -a cron.events.process -e test -n 19 -i "/var/www/pcr360/configs/pcr360.ini" 1>> /var/www/pcr360/test/logs/cron.log 2>&1

Production Application Cron Jobs

# min | hr | day | month | day-of-week |  <command>
*     /usr/bin/php /var/www/pcr360/prod/cli/zfcli.php -a cron.events.process -e prod -n 19 -i "/var/www/pcr360/configs/pcr360.ini" 1>> /var/www/pcr360/prod/logs/cron.log 2>&1

  1. Once pasted, save and close the cron job. In vim, this command is

    :wq

  2. Verify the cron job is saved by using this command:

    crontab -l

  3. Finally, press

    cntrl + d

    to exit the root user.

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Help Desk Portal - Email: help@pcr.com - Phone: 616.259.9242