- Created by Karis Hathaway on Jun 02, 2021
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Key
Notable Changes
Added the following columns to the Service Desk Equipment tab:
- Equipment ID
- Asset Tag
- Serial Number
- Mac Address
- Renamed the Equipment column to Catalog: now the Catalog column only displays the Equipment Catalog Name and Description.
- Adding Location Permissions to a Service Catalog no longer prevents selecting any Service Catalog on Upgrade/Downgrade Actions. Catalogs are now appropriately restricted by the Locations on the Service Catalog and Service Pools.
Please review the Database Changes in 2019.6 and make any necessary changes to your Adhoc Grids, Custom Events, and API calls.
Release 2019.6.2 (01-27-2020)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | Annual Recurring Charges, Semi-Annual Recurring Charges, and Quarterly Recurring Charges now bill correctly. | Forum Post | ||
Cable | Renumbering a Cable Path no longer fails on Services with multiple associated Service Desk Actions. | |||
Removing Service Desk Cabling (Deleting or Voiding) now returns the cable statuses to Assigned. | ||||
The Service Desk Cabling Auto-Assign no longer throws a "Duplicate Record" error indiscriminately. (This prevented closing Service Orders.) | IN-3018 IN-3263 | |||
The Equipment ID (for Equipment that does not have a Location), is now displayed in the Completed Cabling tab. | ||||
Communications | Cisco "Change" Actions now respect the selected Directory Number (DN) on the Action. | IN-3233 | ||
Cisco Analog Endpoints/Phones now use the correct form. | IN-3319 | |||
CustomerCenter | Now, when a request is approved in CustomerCenter, the remark is created showing the actual approved amount instead of $0.00. | IN-3351 | ||
Reopening the "Order Details" for Task Actions no longer shows the wrong form. | IN-3302 | |||
The Approval Grid no longer shows the wrong Service Desk Item when using the Service Request link on the Approval page. | IN-3244 IN-3254 | |||
The Owner on a Change Action now matches the Owner on the Service record (rather than defaulting to the logged-in user) | ||||
Imports & Exports | The Full Cable Path Import no longer replaces the path with different Service values (that are on the same Location). | IN-3303 | ||
Service Desk | The Equipment Catalog is no longer missing from the Service Order Printout. | IN-3357 |
Release 2019.6.1 (12-10-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Cable | The Service Desk Cabling Auto-Assign now properly links existing Paths. Previously, the auto-assign was throwing a Duplicate Path error. | IN-3018 |
Release 2019.6 (11-14-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
API | The API now properly obeys Service Location Permissions. Previously, if no Service Catalogs set any Location Permissions (used for Services), the validation failed and would not create the Service Desk item. | IN-2846 (IN201935500) | ||
Fixed various issues with Service Desk API Calls:
| Service Desk API | |||
Cable | The Show All/Show Restricted slider setting on pickers can now be saved with a Picker Perspective. | IN-2987 (IN201834047) | ||
CustomerCenter | Changing the Stand-Alone Equipment Quantity from within the cart (using the Qty arrows) now carries through to the Service Request. | IN201936263 | ||
Phone numbers in the My Services/Equipment grid and on the Directory page are now correctly formatted like phone numbers. | Directory | |||
General | The Custom Event Schedule form is no longer read-only. | |||
LDAP role mapping no longer fails when a group name contains commas. | ||||
User-Defined Fields (UDFs) can now be used as the sorting column on a Saved Perspective. | IN-2990 (IN201834114) | |||
Imports & Exports | The Equipment Catalog Import can now import Equipment Catalog User-Defined Fields. | IN-2893 (IN201936333) | ||
The API now correctly obeys Service Location Permissions. Previously, if no Service Catalogs set any Location Permissions, the validation failed and would not create the Service Desk item. | IN-2846 (IN201935500) | |||
Service Desk | Added the following columns to the Service Desk Equipment tab:
This change also:
| Part of IN-2885 (IN201936207) | Service Desk Equipment | |
Service Desk Task Actions now load Default NRC Charges from the Charge Catalog. Task Actions will not allow MRC Default Charges. | ||||
A change in 2019.3 caused several extra columns to appear on the Service Desk Equipment tab; the Equipment tab now displays the correct number of columns. | Service Desk Equipment | |||
Adding Location Permissions to a Service Catalog no longer prevents selecting any Service Catalog on Upgrade/Downgrade Actions. Catalogs are now appropriately restricted by the Locations on the Service Catalog and Service Pools. | IN-2846 (IN201935500) | |||
Inactive Service Pools no longer prevent selecting a Service Catalog on Upgrade/Downgrade Actions. | IN-2846 (IN201935500) |
Database Changes in 2019.6
There are no database changes for 2019.6.
Notable Changes
Optimized the Charges Grid and Ports/Pins/Lens Picker.
- Added an Open Source Button to the Charges Grid.
- Added Ports/Pins/Lens Transfer Import
- Added an Add From SDC button to the Service Desk Workflow tab
Added a unique key on Ports/Pins/Lens. The Port/Pin/Len Side is now required. This prevents users from creating duplicate Ports/Pins/Lens records and prevents the system from creating duplicate Ports/Pins/Lens records from an Import.
Note: When the test system is upgraded to 2019.5 or later, PCR will add an Adhoc grid (to test and production) for any customers who currently use cable. Customers are responsible for cleaning up the data on production before they can upgrade to 2019.5 (or later) in production. We will NOT upgrade any customers to 2019.5 or later if the Adhoc grid still contains duplicate Ports/Pins/Lens records. If you have any issues cleaning up the data, please send an email to help@pcr.com for assistance.
Please review the Database Changes in 2019.5 and make any necessary changes to your Adhoc Grids, Custom Events, and API calls.
Release 2019.5.2 (11-13-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | Using GLA Splits no longer cause the Bill Progress Percentages to go above 100%. | |||
The Invoiced Amount on the Invoice Printout, Invoices Grid, and the GLA Account Totals/Current Balance now includes the Taxed Amount. | IN-2921 (IN201936601) | |||
Calls and Usage attached to Services with Split Expense GLAs Percentages now bill on each split. (Previously only the first split was billed). | ||||
The Override Amount on Service Desk Equipment Charges is now carried over to the Equipment Charges after the Service Desk Item is Finalized. | IN-2922 (IN201936602) | |||
CustomerCenter | Users can now set the Account Number/Default GLA on Stand-Alone Equipment. However, the Owner and GLA MUST be the same for all pieces of Stand-Alone Equipment. (i.e. You set the Owner and GLA on once piece of Stand-Alone Equipment and it applies to all of the Stand-Alone Equipment for that Request). | (IN201936659) | ||
Creating a New Contact with CustomerCenter no longer throws an error. |
Release 2019.5.1 (10-23-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | Charges stopped exactly on the Start Date of a Bill now Prorate correctly. | IN201936583 | ||
Test Bills and Bill Estimates no longer flag charges as Billing Complete. | ||||
General | Corrected an issue that:
|
Release 2019.5 (10-07-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
API | Added token-based authentication to Service Host REST API for Team Dynamix. | Service Host Rest APIs | ||
Billing | Added the following columns to the Admin → Billing → View/Report → Charges Grid:
| Charges Report | ||
Added an Open Source button to the Admin → Billing → View/Report → Charges Grid. The new button opens the Source record: Service, GLA, Equipment, or Service Desk. | ||||
Optimized the Admin → Billing → View/Report → Charges Grid to improve grid load times significantly. By default, the grid now autoloads (rather than waiting for you to add a filter or refresh the grid). | ||||
The Bill grid's Check Progress form no longer shows more than 100% in the Processing Bill Calls section (when multiple Expense Object Code Overrides are defined). Note: The Process Bill Calls section may still show more than 100% in if GLA splits are used. | ||||
GLA Changes now properly update Alternate Recurring Charges (Annual Recurring, Semi-Annual Recurring, and Quarterly Recurring). | ||||
Cable | Optimized the Ports/Pins/Lens picker for Equipment records that have more than 10,000 ports. | |||
Added a unique key on Ports/Pins/Lens. The Ports/Pins/Lens Side is now required. Note: When the test system is upgraded to 2019.5 or later, PCR will add an Adhoc grid (to test and production) for any customers who currently use cable. Customers are responsible for cleaning up the data in production before they can upgrade production to 2019.5 (or later). If you would like to review the Adhoc Queries or add them before scheduling your upgrade, please download the SQL file from the release notes. If you have any issues cleaning up the data, please send an email to help@pcr.com for assistance. | ||||
Communications | Added multiple enhancements to the Avaya Module:
| Avaya Documentation | ||
CustomerCenter | Approvers are now able to see the Cancel Request Button on the View Request Page for their Requests. | IN201935025 | ||
The original Owner of a Service or Equipment is now preserved for a Change Owner Request. | IN201936238 IN201834895 | |||
General | Fixed an issue where some tool-tips, filters, and hover images would appear behind a PCR-360 form. | IN201731534 | ||
Users can now update existing List Values. | IN201936427 | |||
Imports & Exports | Added a Ports/Pins/Lens Transfer Import that will transfer ports from one Equipment record to another. | Ports/Pins/Lens/ Transfer Import | ||
Services | The Associated Service Picker on Equipment now restricts the Services by the Location and Service Locations (for Multiple Location Services). The Service Location(s) must match (or be a descendant of) the Location specified on the Equipment record. | |||
Service Desk | Added an Add From SDC button to the Service Desk Workflow tab. This button allows adding SDC workflow to any existing Service Desk item that is not closed (i.e., Void, Denied, Finalized, Billed, etc.). | |||
Add Actions created by the PCR-360 Wizard now set the Service Options (Billable, Report 911), and the Default Service Host using the Service Catalog's defaults. | IN201833229 IN201834684 | |||
Fixed alignment issues with the Service Order Description on the Service Desk Printout. | IN201936068 | |||
The Workgroup and Worker fields are once again editable on the Service Desk Labor Form. | IN201935841 IN201935576 | Service Desk Labor | ||
Equipment SDCs no longer match SDCs with the 'Any' SDC type selected. Equipment SDCs must exactly match the Equipment Catalog on the Service Desk Item. |
Database Changes in 2019.5
Table Name | Change | Table Changes |
---|---|---|
Table Name | Change | Table Changes |
PORTS_PINS_LENS | Updated |
|
SERVICE_HOSTS | Updated | ADD COLUMN LOGIN_ADDRESS VARCHAR(100) NULL AFTER |
Notable Changes
- We added Historical Cable Data to Service Desk. This corrects several issues with Cable Statuses on Actions. In particular, completed Actions will now reflect the Cable status at the time of completion, not the current cable status.
- We have converted Service Order Only Actions to Task Actions. This change gives customers a more generic way of tracking work on a Service Order; since not all work relates directly to a Service. This change replaces the Service Catalog type of "Service Order Only" with "Task" and adds a "Task" option to the Action selector on Service Desk Actions. Services cannot be created using "Task" type Service Catalogs.
- We added several new Cisco Features and fixed several bugs.
- We removed calDav support from the PCR-360 Calendar.
- Users with an Administrator role can now add the Row ID column to any grid or picker.
- When an Action is saved with a Service selected, Service Remarks are now automatically copied into the Activity/Remarks tab of the Action.
- Added the ability to run Imports in Batches.
Please review the Database Changes in 2019.4 and make any necessary changes to your Adhoc Grids, Custom Events, and API calls.
Release 2019.4.3 (11-13-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | Using GLA Splits no longer cause the Bill Progress Percentages to go above 100%. | |||
The Invoiced Amount on the Invoice Printout, Invoices Grid, and the GLA Account Totals/Current Balance now includes the Taxed Amount. | IN-2921 (IN201936601) | |||
Calls and Usage attached to Services with Split Expense GLAs Percentages now bill on each split. (Previously only the first split was billed). | ||||
The Override Amount on Service Desk Equipment Charges is now carried over to the Equipment Charges after the Service Desk Item is Finalized. | IN-2922 (IN201936602) |
Release 2019.4.2 (10-23-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | Charges stopped exactly on the Start Date of a Bill now Prorate correctly. | IN201936583 | ||
Test Bills and Bill Estimates no longer flag charges as Billing Complete. | ||||
General | Corrected an issue that:
|
Release 2019.4.1 (09-13-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
General | Addresses slowness issues with the 2019.3 upgrade. Note: This fix reverts a bugfix introduced in 2019.1. "Fixed an issue where saving a Perspective sometimes unchecked the Auto Load Data checkbox." This bug will be addressed in a future release. | IN201936364 IN201936437 |
Release 2019.4 (08-26-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
API | Added a Service Desk Task Action endpoint. | Service Desk API Calls | ||
Billing | Added a GLA format column to the Invoices grid. | |||
The GLA Replace process now adds a remark to the GLA record and the Replacement GLA record containing the Original GLA, the New GLA, the effective date, and the user that updated the record. | IN201834069 IN201832689 | |||
Cable | Added buttons to the Service Desk Cable form that open PPL Range forms for Origination and Destination Equipment. | |||
Replacing a Pair on the Path Leg form now replaces the From and To Ports. | ||||
Replacing a Pair or Port on the Paths Legs form now changes the old pair to Spare (if it isn't on any other paths). | ||||
Communications | New Cisco features:
| |||
Fixed number of form issues and bugs in the Cisco Module. | ||||
CustomerCenter | Service Order Only Actions are now Task Actions. | See Task Actions changes for more detail | ||
User-Defined Date fields in CustomerCenter no longer erroneously fail validation. | ||||
We have fixed several display issues in CustomerCenter:
| ||||
Removed the 'Catalog Search' Box from Change and Remove Request forms. | ||||
Services and Equipment owned by a user will now show up in the "My Department Services and Equipment" grid on the home page for coordinators. | ||||
Ordering stand-alone Equipment no longer adds multiple Default GLAs to the Request. | ||||
Service and Equipment UDFs are now displayed on Report A Problem. | ||||
Equipment UDFs can now be shown in CustomerCenter. | IN201935752 | |||
Deleting Ready To Submit requests no longer throws an error. | IN201936307 IN201936258 IN201935476 | |||
Escalations & Notifications | Fixed layout issues with the Escalation Sequence form. | |||
General | Users with an Administrator role can now add the Row ID column to any grid or picker. | |||
Added a Master Lock mechanism to reduce the database impact from demanding Events. Only one Event in the Master Lock group may run at any given time. | Events | |||
Removed calDav support from the PCR-360 Calendar. | IN201935781 | Calendar | ||
User-Defined Fields can be deleted from the system entirely; the system will no longer throw an error if values are assigned to the UDFs. | IN201833382 | |||
Location History Report now includes changes to Location Servicing Equipment. | IN201726075 | |||
Inventory | Added an "Add Existing" Button to the Equipment Children tab. | Inventory - Equipment Children | ||
Imports & Exports | Added a Service Desk Task Action Import. | Service Desk Imports | ||
Imports can now run in batches. A single import definition can run the same file through multiple import types. (e.g., a CSV file containing Service and Location information could run through a Location import first to create Locations, then a Service Import to create new Services with the Locations in the file). | Import File Formats | |||
The Available Charges Bulk Update no longer fails when triggered from an Import (i.e., the Charge Catalog Import). This change drops the USERS_RECID (Foreign Key) column and replaces it with the USERID column (string/text). | ||||
Services | Improved the Service ID validation against the Service Catalog's Format for the API, Imports, Services, Service Desk Actions, etc. | |||
Service Desk | Added Task Actions to Service Orders. This change:
Note: This functionality replaces Service Order Only Actions. Services cannot be created using "Task" type Service Catalogs. | |||
Added Historical Cable Data to Service Desk. Once a Service Desk Item is Completed or Voided, Cabling data is captured and stored permanently. Completed Service Desk Items do not reflect changes to live Cable Data. | IN201935605 IN201834358 | |||
Added two new reporting buttons to the Completed Cabling tab:
| Service Desk Completed Cabling | |||
When an Action is saved with a Service selected, Service Remarks are now automatically copied into the Activity/Remarks tab of the Action. Note: This functionality won on Voting List #3 | Service Desk Activity/Remarks | |||
Increased the size of the Data ID field on Service Desk Actions. | IN201935599 | |||
Removed the Catalog value from the Service Picker display to improve performance. This will improve the performance of grids showing the Service ID and Catalog, as well as the performance of the Service Picker. | ||||
Task actions (formally Service Order Only Actions) with charges can no longer be completed without an Owner. | IN201833454 | |||
Upgrade/Downgrade Actions no longer fail validation if the Service Catalog is not selected when creating the Action. Previously, if you did not select the Service Catalog and saved the Action, a field validation error was displayed, and the form prevented correcting the data. | IN201834380 | |||
For Upgrade/Downgrade Actions, selecting a Service Catalog no longer overwrites the Services Options on the action. The Service Options on the Action come from the options already set on the Service. | ||||
Upgrade/Downgrade Actions now update the Service Catalog on the Service upon completion of the Action. This stopped working in 2018.1. | ||||
The entire Service Desk Cabling form is now "Read Only" for Out Cable Actions. The Add, Clear, and Swap buttons are no longer accessible on Out Cable Actions. | ||||
Swap Actions now complete without an error when one Service has a Cable Path, and the other does not. | ||||
Pairs/Ports are now Assigned after completing a Swap Action. | ||||
Deleting the Cable Path Legs on a Swap action now sets the Pairs/Ports back to Assigned, rather than Pending Connect/Pending Disconnect. | ||||
The Service Desk View Path report now displays the Service/Circuit ID and Reference for Pending Actions. | ||||
The Service Desk 360 Wizard now populates the SDC column for Service Desk Actions. | IN201935119 | |||
Adding new Cable Data to Incidents no longer throws an error. | ||||
Alternate Recurring Charges with an action of "Stop" on Service Desk now properly stop when the Order/Action is Finalized. | IN201935363 | |||
Completing a Service Order with no Actions on it no longer throws an error. |
Database Changes in 2019.4
Table Name | Change | Table Changes |
---|---|---|
BULK_UPDATE_HISTORY | Updated | DROP COLUMN USERS_RECID ADD COLUMN USERID VARCHAR(20) NOT NULL |
DEVICE_DEFAULTS | New | Added the Table to PCR-360 |
IMPORT_FORMATS | Updated | DROP COLUMN DUPLICATES |
IMPORT_RECORD_FORMATS | Updated | ADD IMPORT_RECORD_TYPES_RECID INT NOT NULL |
SERVICE_DESK_CABLING_OUT | Removed | Dropped the Table from PCR-360 |
SERVICE_DESK_CABLING_PIT | New | Added the Table to PCR-360 |
Notable Changes
The most significant change to PCR-360 we have made in this release affects all grids and pickers in the application. By default, the grid count is now disabled on all grids and pickers. We have made this change in order to drastically improve performance by reducing the grid load time across the application. In our testing, we found some grids load, on average, twice as fast, or more. We believe this change will improve the overall usability of the application and allow our users to complete their work more efficiently. Please review the documentation (linked in the release notes below) to see how the grid functionality has changed with this release.
Release 2019.3.9 (11-13-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | Using GLA Splits no longer cause the Bill Progress Percentages to go above 100%. | |||
The Invoiced Amount on the Invoice Printout, Invoices Grid, and the GLA Account Totals/Current Balance now includes the Taxed Amount. | IN-2921 (IN201936601) | |||
Calls and Usage attached to Services with Split Expense GLAs Percentages now bill on each split. (Previously only the first split was billed). | ||||
The Override Amount on Service Desk Equipment Charges is now carried over to the Equipment Charges after the Service Desk Item is Finalized. | IN-2922 (IN201936602) |
Release 2019.3.8 (10-23-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | Charges stopped exactly on the Start Date of a Bill now Prorate correctly. | IN201936583 | ||
Test Bills and Bill Estimates no longer flag charges as Billing Complete. |
Release 2019.3.7 (09-13-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
General | Addresses slowness issues with the 2019.3 upgrade. Note: This fix reverts a bugfix introduced in 2019.1. "Fixed an issue where saving a Perspective sometimes unchecked the Auto Load Data checkbox." This bug will be addressed in a future release. | IN201936364 IN201936437 |
Release 2019.3.6 (08-29-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | The Viewbill Service Summary no longer lists Services twice under each Charge Account. | |||
Cable | Significantly improved the performance of Ports/Pins/Lens Pickers when the Equipment has over 1000 connected Ports/Pins/Lens. |
Release 2019.3.5 (08-20-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
CustomerCenter | Fixed an error caused when adding Stand-Alone Equipment to the Cart after a Package containing Stand-Along Equipment was added to the Cart. | IN201936263 | ||
Call Processing | Call Rating no longer fails for 7-digit dialed numbers when the default NPA is blank. |
Release 2019.3.4 (08-05-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | The Bill Archive process no longer fails. |
Release 2019.3.3 (07-26-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
API | The Services API Endpoint now adds Service Charges with the default Catalog Amount if no Amount is specified in the API call. | |||
CustomerCenter | The Pending Requests page no longer errors under certain (edge case) conditions. | |||
Calls | Restored the Call Type Column to the Call Details grid. |
Release 2019.3.2 (07-08-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
General | The Charge Total fields on forms stopped displaying data after the grid count changes; these fields now display data. Affected forms: GLA, Services, Service Desk (Charges tab and Labor tab), and Service Desk Estimate. | IN201935883 | ||
Imports | The Path Full import expects Location Types to be provided with multiple components (just like the Location). The Import no longer fails if multiple levels are provided for the Location Type. | |||
Time Entry | The "Hours Total" on the Time Entry grid stopped displaying data after the grid count changes; this field now displays data. |
Release 2019.3.1 (06-20-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | When processing Monthly Recurring Charges that were Stopped on the Billed Through Date the billing process was incorrectly generating Bill Details transactions. The process should only flag the charge as Billing Complete and not generate any Bill Details transactions. | IN201935378 | ||
Service Desk | The Workflow tab on Actions stopped displaying data after the grid count changes; this tab now displays data. |
Release 2019.3 (05-28-19)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Component | Description | Type | Incident(s) | Documentation |
API | Added a Service Desk Labor endpoint to the API. | Service Desk Labor API | ||
Billing | The CSV option for the "Full Detail View" of the Bill now returns a CSV file containing the full Bill Details. | IN201731626 IN201731500 | View Bill | |
Long Service Desk Descriptions without spaces no longer run off the side of the Report Printout. | IN201731654 | |||
Bill Approval no longer throws an error when the Invoices configuration option is disabled. | ||||
Calls | Added "Cost Before Markup" to the Call Details and Usage Details grids. | |||
CustomerCenter | Removing a piece of stand-alone Equipment from the My Equipment Grid in CustomerCenter no longer triggers a 500 Error. | IN201935413 | ||
The Request Tracking Page now displays the "Move To Location", "Move Address", and "Move Building ID" when a "Move To Location" is entered on the 'Action'. | ||||
General | Grid counts are now disabled by default. This greatly improves overall application performance and reduces load times on grids. | |||
Changed Building Number to Building ID on the Locations grid and the Locations' Address tab. | ||||
Subgrid page navigation now works correctly. Some subgrids were not displaying information; this has been fixed. | The Grid | |||
Dashboard drill-down now displays the correct number of results. | IN201832282 | |||
Navigating Tab Grids with the Next and Previous buttons no longer generates an error when trying to navigate past the first or last page. | ||||
Inventory | Inventory counts now exclude Consumed Equipment Records. This includes the Equipment Availability Indicator. | |||
The Associated Service ID Picker on Equipment now properly limits the Services by Location for Single-Location Services. | IN201834873 | |||
Imports & Exports | Improved the performance of the GLA Charge Import. | IN201935271 | ||
The Equipment Import can now update the Location of Existing Equipment. | IN201832773 | Equipment Import | ||
If the Service Import triggers certain errors, it no longer rolls-back the import lines that were processed before the error occurred. All Imports now commit all changes after each line is processes; if an import aborts for some reason, the lines in the file before the error will stay processed, instead of being rolled back. | IN201833708 | |||
Resolved a number of issues with the Import definition header functionality:
| ||||
The Equipment Import no longer throws an error when the import line contains unit values. | IN201935592 | |||
Reporting | When CSV is the default option on the Generate Report Form, the Send Email checkbox is now enabled. | |||
Services | Added the fields "Company ID", "Reference" and "Rating Group" to the Service Bulk Update. | IN201834935 IN201834931 | Service Bulk Update | |
Service Desk | Added a "Location Column" to the Service Desk Workflow Report. Added a "Move To Location" Column to the Service Desk Workflow Report. | |||
Optimized the Service Desk Equipment Report so it no longer hangs when loading the grid. | ||||
The Service Desk Labor Report now correctly opens the Service Desk Form instead of the Service Desk Labor Form. |
Database Changes in 2019.3
No Database changes were made for 2019.3.
Note: All versions after 2018.1 require an upgrade to PHP 7.2, hosted customers and customers who have 2018.1 already have the PHP upgrade. Most updates to test systems will need to occur during non-business hours. Please send any scheduling requests to help@pcr.com.
This release contains some table changes that could cause issues with Adhocs, API calls, or other custom processes. Please review the Database Changes in 2019.2 to review the changes and make the necessary changes to your customizations.
Licensed Customers will need to install PHP 7.2 before we can upgrade test to 2019.2, the instructions can be found here: PHP 7.2 Upgrade. Please consult PCR before upgrading your system.
Release 2019.2.4 (06-20-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | When processing Monthly Recurring Charges that were Stopped on the Billed Through Date the billing process was incorrectly generating Bill Details transactions. The process should only flag the charge as Billing Complete and not generate any Bill Details transactions. | IN201935378 |
Release 2019.2.3 (05-23-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
API | To address a rapidly growing API Request table, full API responses will not be saved for successful SQL POST calls or GET API Calls; only error responses will be saved. |
Release 2019.2.2 (05-10-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
API | The permissions set on each API Endpoint are now obeyed when called from a Custom Endpoint. | Custom API | ||
Escalations & Notifications | Added a process to convert the Escalation Sequences to the new format used in 2019.1. | IN201935672 |
Release 2019.2.1 (04-25-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
General | Corrected a missing parameter from the Initial 2019.2 release. |
Release 2019.2 (04-19-19)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
API | Reworked the API Error Responses to be consistent for all endpoints. | API | ||
Cable | Fixed an issue where using the general search on the Ports/Pins/Lens grid (on the Equipment form) would throw an error. | IN201834888 IN201935103 | ||
Communications | Added COR functionality to the Avaya module. | |||
Added Avaya Authorization Code functionality. | Avaya Authorization Codes | |||
CustomerCenter | Added Package Types. | Packages | ||
On the Order Details Form:
| Order Details | |||
The Location Picker was displayed on every Catalog page; now it is only displayed on the page when items on that page have Location Restrictions. | ||||
Fixed an issue where long Package Descriptions (with line breaks) were causing layout inconsistencies on the Packages page. | ||||
The Additional Charges section now displays the text "none" when no charges exist (instead of a blank line). | ||||
Events & Notifications | Fixed an issue causing Events to fail during the fall Daylight Savings Time transition. | |||
General | The following functions, keywords and classes are now allowed in Custom Logic:
| How To: Scheduling Regular Maintenance | ||
Improvements to Custom Validation Messages
| Custom Validation | |||
Fixed an issue with Custom Validation where improperly formatted code in the validation message would trigger an "Oops Error" instead of displaying the appropriate error message. | ||||
Fixed an issue where some pickers would not load the Default Perspective. | IN201833946 IN201834044 | |||
Fixed a variety of display issues related to HTML in Remarks data. HTML entered into the system via the API, Imports or the Remarks form is now filtered to remove any potentially problematic or malformed HTML. | IN201832912 IN201732074 IN201832314 | Allowed HTML Tags | ||
Imports & Exports | Fixed an issue causing Exports to fail when manually triggered from the Exports Files grid. | |||
Removed several unused columns from Import Definitions. | Database Changes | |||
Fixed an issue where Authcode Calls were not always rated using the correct call type for local or long-distance calls. | ||||
Reporting | Fixed an issue preventing the Crystal Report Batch process from sending the completion message. Fixed an issue preventing the Crystal Report Batch process from deleting Event the Batch is linked to. | IN201834202 | ||
Service Desk | Fixed an issue where Service Desk Remove Actions removed the Location on the Service after completion of the Action. | IN201833926 | ||
Fixed an issue where returning Equipment with a credit charge was applying a double credit after the return (rather than a Debit to cancel out the original credit). | IN201833399 | |||
Fixed an issue where the Service Desk Auto-Assign was not filtering by the Location selected on the Action. |
Database Changes in 2019.2
Table Name | Change | Table Changes |
---|---|---|
Table Name | Change | Table Changes |
CONTACTS_REMARKS | update | ADD COLUMN HTML_REMARKS NOT NULL ADD COLUMN PLAIN_REMARKS NOT NULL DROP COLUMN REMARKS |
DEPT_HIERARCHY_REMARKS | update | ADD COLUMN HTML_REMARKS NOT NULL ADD COLUMN PLAIN_REMARKS NOT NULL DROP COLUMN REMARKS |
SERVICES_REMARKS | update | ADD COLUMN HTML_REMARKS NOT NULL ADD COLUMN PLAIN_REMARKS NOT NULL DROP COLUMN REMARKS |
EQUIPMENT_REMARKS | update | ADD COLUMN HTML_REMARKS NOT NULL ADD COLUMN PLAIN_REMARKS NOT NULL DROP COLUMN REMARKS |
SERVICE_DESK_ACTIVITY | update | ADD COLUMN HTML_REMARKS DEFAULT NULL ADD COLUMN PLAIN_REMARKS DEFAULT NULL DROP COLUMN REMARKS |
PURCHASE_ORDER_ACTIVITY | update | ADD COLUMN HTML_REMARKS DEFAULT NULL ADD COLUMN PLAIN_REMARKS DEFAULT NULL DROP COLUMN REMARKS |
RETURN_ORDER_ACTIVITY | update | ADD COLUMN HTML_REMARKS DEFAULT NULL ADD COLUMN PLAIN_REMARKS DEFAULT NULL DROP COLUMN REMARKS |
PAYMENTS_REMARKS | update | ADD COLUMN HTML_REMARKS NO NULL ADD COLUMN PLAIN_REMARKS NOT NULL DROP COLUMN REMARKS |
PACKAGES | update | ADD COLUMN PACKAGE_TYPE_LISTS_RECID INTEGER NOT NULL |
IMPORT_RECORD_TYPES_COLS | update | Removed BILLED_DATE, CONSUMED, SDA_NUMBER and AVAILABLE_SERVICE_HOST as column options. |
LOCATIONS_REMARKS | update | ADD COLUMN HTML_REMARKS NO NULL ADD COLUMN PLAIN_REMARKS NOT NULL DROP COLUMN REMARKS |
GLA_ACTIVITY | update | ADD COLUMN HTML_REMARKS DEFAULT NULL ADD COLUMN PLAIN_REMARKS DEFAULT NULL DROP COLUMN REMARKS |
AVAYA_AARDIGITCONVERSION | update | Renamed AVAYA_AARDIGITCONVERSION TO AVAYA_AARDIGITCONVERSIONS |
AVAYA_ABBREVIATEDDIALINGGROUP | update | Renamed AVAYA_ABBREVIATEDDIALINGGROUP TO AVAYA_ABBREVIATEDDIALINGGROUPS |
AVAYA_AGENT | update | Renamed AVAYA_AGENT TO AVAYA_AGENTS |
AVAYA_ANNOUNCEMENT | update | Renamed AVAYA_ANNOUNCEMENT TO AVAYA_ANNOUNCEMENTS |
AVAYA_ARSDIGITCONVERSION | update | Renamed AVAYA_ARSDIGITCONVERSION TO AVAYA_ARSDIGITCONVERSIONS |
AVAYA_AUDIOGROUP | update | Renamed AVAYA_AUDIOGROUP TO AVAYA_AUDIOGROUPS |
AVAYA_AUTHORIZATIONCODE | update | Renamed AVAYA_AUTHORIZATIONCODE TO AVAYA_AUTHORIZATIONCODES |
AVAYA_CABINET | update | Renamed AVAYA_CABINET TO AVAYA_CABINETS |
AVAYA_COR | update | Renamed AVAYA_COR TO AVAYA_CORS |
AVAYA_COVERAGEPATH | update | Renamed AVAYA_COVERAGEPATH TO AVAYA_COVERAGEPATHS |
AVAYA_CTILINK | update | Renamed AVAYA_CTILINK TO AVAYA_CTILINKS |
AVAYA_EXTENSIONTYPE | update | Renamed AVAYA_EXTENSIONTYPE TO AVAYA_EXTENSIONTYPES |
AVAYA_HUNTGROUP | update | Renamed AVAYA_HUNTGROUP TO AVAYA_HUNTGROUPS |
AVAYA_IPSERVERINTERFACE | update | Renamed AVAYA_IPSERVERINTERFACE TO AVAYA_IPSERVERINTERFACES |
AVAYA_MEDIAGATEWAY | update | Renamed AVAYA_MEDIAGATEWAY TO AVAYA_MEDIAGATEWAYS |
AVAYA_PICKUPGROUP | update | Renamed AVAYA_PICKUPGROUP TO AVAYA_PICKUPGROUPS |
AVAYA_PORT | update | Renamed AVAYA_PORT TO AVAYA_PORTS |
AVAYA_REGISTEREDIPSTATION | update | Renamed AVAYA_REGISTEREDIPSTATION TO AVAYA_REGISTEREDIPSTATIONS |
AVAYA_ROUTEPATTERN | update | Renamed AVAYA_ROUTEPATTERN TO AVAYA_ROUTEPATTERNS |
AVAYA_SIGNALINGGROUP | update | Renamed AVAYA_SIGNALINGGROUP TO AVAYA_SIGNALINGGROUPS |
AVAYA_STATION | update | Renamed AVAYA_STATION TO AVAYA_STATIONS |
AVAYA_TRUNKGROUP | update | Renamed AVAYA_TRUNKGROUP TO AVAYA_TRUNKGROUPS |
AVAYA_UNIFORMDIALPLAN | update | Renamed AVAYA_UNIFORMDIALPLAN TO AVAYA_UNIFORMDIALPLANS |
AVAYA_VDN | update | Renamed AVAYA_VDN TO AVAYA_VDNS |
AVAYA_VECTOR | update | Renamed AVAYA_VECTOR TO AVAYA_VECTORS |
AVAYA_WITNESSSTATION | update | Renamed AVAYA_WITNESSSTATION TO AVAYA_WITNESSSTATIONS |
Note: All versions after 2018.1 require an upgrade to PHP 7.2, hosted customers and customers who have 2018.1 already have the php upgrade. Most updates to test systems will need to occur during non-business hours. Please send any scheduling requests to help@pcr.com.
This release contains some table changes that could cause issues with Adhocs, API calls, Grid Perspectives, or other custom processes. Please review the Database Changes in 2019.1 to review the changes and make the necessary changes to your customizations.
Licensed Customers will need to install PHP 7.2 before we can upgrade test to 2019.1, the instructions can be found here: PHP 7.2 Upgrade. Please consult PCR before upgrading your system.
Release 2019.1.4 (06-20-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | When processing Monthly Recurring Charges that were Stopped on the Billed Through Date the billing process was incorrectly generating Bill Details transactions. The process should only flag the charge as Billing Complete and not generate any Bill Details transactions. | IN201935378 |
Release 2019.1.3 (05-23-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
API | To address a rapidly growing API Request table, full API responses will not be saved for successful SQL POST calls or GET API Calls; only error responses will be saved. |
Release 2019.1.2 (05-10-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Escalations & Notifications | Added a process to convert the Escalation Sequences to the new format used in 2019.1. | IN201935672 |
Release 2019.1.1 (05-10-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
API | The permissions set on each API Endpoint are now obeyed when called from a Custom Endpoint. | Custom API |
Release 2019.1 (03-25-19)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
API | Added the ability to use Authentication with API calls.
| |||
Added the ability to Add and Update Contacts via the API. | Contact API Calls | |||
Added the ability to specify the Source field using the Service Desk API. | Service Desk API Calls | |||
Added an API Request Log to assist users with troubleshooting API calls. The log contains all Requests made to the PCR-360 API and the Response. | API Request Log | |||
Added the ability to associate Equipment with a Service Desk Item via the API. | ||||
Added the ability to add or update the Rating-Group via the Services API. | Services API | |||
Added the ability to specify an SDC with a Service Desk Action API call. | Service Desk Action API | |||
Added the ability to Stop the following types of Charges via the API:
| IN201833443 | |||
Added the Effective Flag to the following Charge APIs:
| ||||
Added the ability to create the following Action types via the API:
| Users Group | Service Desk Action API | ||
Modified the names and columns for various API tables. | Database Changes in 2019.1 | |||
Now all POST Requests require content in the body of the request. URL String parameters are no longer supported for POST Requests. | API | |||
Added a check to the Services API POST to allow editing a Service with a Formatted Service ID. The API now checks for the Service, removing the requirement that Service RECID be passed via the API Request. Previously the API incorrectly created Duplicate Services. | Services API | |||
Corrected the API Service Charge Error message to properly reference the Service Charge rather than Equipment Charges. | ||||
Corrected an issue with the Service Desk API not filling in all Auth Code Service Details. Added additional fields to Service Desk API | Service Desk API | |||
Updated the API to send proper response codes.
| API Response Codes | |||
Fixed an issue where the GLA API was not properly enforcing required GLA Components. | GLA API | |||
Fixed an issue where the API did not populate Service Location on Remove Action if service is Multi-Location and only has one Location. | IN201834748 | |||
The Service Desk API Change and Remove Actions now allow a Location for a Multiple-Location Service only if that Location is already associated to that Service. The API now returns appropriate error messages for change actions ("The 'location' provided is not associated with the Service." and "This Service has multiple Locations and requires the 'location' parameter.") | IN201834748 | Service Desk Action API | ||
Fixed an issue where the Services API allowed duplicate GLA types of 100%. | IN201935127 | |||
Billing & Charges | The Bill process will be prevented from running if the Bill range overlaps an existing bill. | Bills | ||
Cable | Fixed an issue where the From Equipment Location disappeared on the Cable Maintenance Grid when a pair strand was saved. | IN201935022 | ||
Calls | Fixed an issue where Call Rating would sometimes use the wrong Service Host value for Rating. | IN201832461 | ||
CustomerCenter | Fixed an issue where adding Stand-Alone Equipment to the cart would erroneously cause the system to report that Order Details were missing and prevent the cart from submitting. | |||
Fixed an issue with the CustomerCenter Accounts Receivable Details widget where it only displayed Invoices for up to 8 accounts. | ||||
Escalations & Notifications | Added the following verbs to Escalations Sequences:
| Escalations / Notifications | ||
| Escalations / Notifications Prior to 2019.1 (for comparison) | |||
General | Added a Source column to the Authentication Log to indicate whether a user logged in using LDAP, Shibboleth, the API etc. | |||
Renamed some Authorization Constants:
| ||||
With this release, the Catalog tab and the Default Charges tab are always visible on the Equipment Catalog form. Default charges are only deleted when the category flag is checked and the record saved. Both Active and Inactive charges are deleted from the Catalog. | Equipment Catalog | |||
PHP 7.2 removed support for mcrypt. All usages of mcrypt in PCR-360 have now been replaced with Openssl. | ||||
Fixed an issue where the Adhoc Query Builder form would fail to load for certain users. | IN201832648 | |||
Fixed an issue where saving a Perspective sometimes unchecked the Auto Load Data checkbox. | IN201622826 | |||
Imports & Exports | Added an Equipment Catalog Import. | Equipment Catalog Import | ||
Added the ability to Unhide Locations using the Cable Full Path Import or the Location Import. | ||||
Improved the performance of the GLA Import when updating UDF values. | ||||
The Pair/Strand, Ports/Pins/Lens, and Full Path Imports now account for duplicate Equipment IDs. If the same Equipment ID exists on multiple Equipment records in the application and is referenced in the import file, the import will insert an error line into Imported Records instead of failing the entire file. | IN201833921 IN201833126 | |||
Fixed an issue causing the GLA Import to fail when trying to populate a GLA Picker UDF on a GLA. | ||||
Fixed an issue where certain types of errors would cause the Cable Full Path Import to crash. | ||||
Service Desk | Added MAC Address to the Service Desk Equipment Form and Service Desk Equipment Picker. | IN201622826 | ||
Fixed an issue where the duplicate Path Leg error message just displayed 'Failed to Save Record'. The error message has more detail to allow the user to correct the data. | IN201834772 | |||
Fixed an issue where the Service ID was not displayed on the Service Desk Cabling Diagram for an Add Action. | ||||
Fixed an issue that caused odd formatting of graphical Cabling Data on print reports. | IN201834904 | |||
Fixed an issue where the Location Picker on the Service Desk Wizard allowed the user to select Inactive Service Location records. |
Database Changes in 2019.1
Table Name | Change | Table Changes |
---|---|---|
APIS | Removed | |
AUTHENTICATION_LOG | Updated | Added AUTH_SOURCE VARCHAR(20) |
BILLS | Updated | Added BILL_END_DATE DATETIME NULL Changed BILL_END_DATE to not allow NULL |
API_KEYS | New | |
API_KEYS_PERMISSIONS | New | |
API_KEYS_USERS | New | |
API_KEYS_USERS_TOKENS | New | |
API_PERMISSIONS | New | |
API_REQUESTS | New |
Additional Information on Hidden Locations
Before this change, if you had a Location record that you hid using the Hide Button on the Location Grid, and you tried to get the Cable Full Path or Location Import to create that Location, you would get an error. The import would check to see if the Location already existed. The check was ignoring hidden locations, treating them like they didn't exist. So, the import tried to create a new Location record and caused an SQL Duplicate error.
After this change, these two imports will notice that the Location already exists in a hidden state. Now the import retrieves the hidden Location record and updates it, so it is no longer hidden. The process will blank out any old information on the Location (from before it was hidden), so it will seem like a fresh new record. The remaining import logic will treat it as a new record and fill in the values as normal. The Imported Records grid will display a line showing a new Location record added.
A consequence of this is that if there were any old Service Orders that referenced this Location, then any details of the Location that were displayed on the Service Order will now show the new Location values instead of the original values. This problem will eventually be solved by the Service Order archiving change.
Release 2.1.4.8-HF1 (03-20-2019)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | Fixed an issue with the View Bill not displaying Calls or Usage in the Service Summary. | |||
Service Desk | Fixed an issue where UDFs were not populated on Actions created from the 360 Service Desk Wizards. | IN201834648 |
Initial Release
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | Fixed an issue where the View Bill Service Summary was blank for Other Equipment Charges and Other Service Desk Charges. | IN201834648 | ||
Service Desk | Fixed Multiple issues with the Service Desk Wizard:
| IN201834801 IN201834580 IN201834648 | ||
Fixed an issue where UDFs were not populated on Actions created from the 360 Service Desk Wizards. | IN201834648 | |||
Added a "Move-To" Location field to the Service Desk Wizard for Change Actions. |
The release notes for 2.1.4.7 can be found on the PCR forums here: Release Notes - 2.1.4.7 (2018-10-09).
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