Capability
The Contact Import allows Users to Import records into the Workers / Contacts Grid.
Matches On
The Contact first attempts to match the Customer Number then the Email Address. If there is no match, the record from the Import will INSERT. If there is a match, the remaining fields can UPDATE.
The Import process can be optionally set with Conditional Logic to match on the First Name and Last Name fields with the flag 20416783. See the Conditional Logic section for more information. First Name and Last Names, ONLY IF 20416783 is True. If a match is found, that Contact can UPDATE.
For most Import types, the Import Process cannot update the field(s) used to look up the record being updated, because the Import can't provide the lookup value and the new value in one field. But because the Contact import has three different fields it can use for lookups, it works a little differently.
If a match is found, it is possible to update the fields that were not used for the match. For example, if the Contact record was found using the Customer Number, then a new Email Address will be appended, and First and Last Names can be updated. If the Email Address was used for the match, then the Customer Number and Names can be updated.
Fields
First Name
Required
Datatype is String.
Last Name
Required
Datatype is String.
Directory
Datatype is Boolean.
Defaults to False [0].
Permitted Values are 1, Yes, True, and Active
Permitted Values sets the Directory to True [1] (Yes).
All other values enter as False [0].
Contact Type
Datatype is String.
Defaults to Customer.
Permitted values are from the CUSTOMER_TYPE List Values: Customer, User, Coordinator, Guest, Service Rep, Vendor, VIP, and Worker.
Any values added by a User to the CUSTOMER_TYPE list can also be used.
The Contact Type can be provided as an array in the Conditional Logic to allow assigning multiple values.
These values can be hardcoded into the Conditional Logic, or they can come from multiple fields in the input file.
See the Contact Type Notes section below for some examples.
If any Contact Type value is provided, it always replaces any existing value.
If the Contact Type is Coordinator, the following fields are available:
Allow Coordinator Bill Email
Datatype is Boolean.
Default value is False.
If the Contact Type is Customer, the following fields are available.
Customer Number
Conditionally Required
Datatype is String.
Billing Group
Conditionally Required, when Customer Contact Type and it is a New Contact Add
Datatype is String.
Title
Datatype is String.
Permitted values are Staff, Faculty, Director, Secretary, and any other value from the Title List Values.
Dept. Hierarchy
Datatype is Hierarchical String.
Permitted values must be the full Dept. Hierarchy Path and Code values not the Department Hierarchy Name field.
Default GLA
Datatype is Hierarchical String.
Default SLA
Datatype is Hierarchical String.
Default Incident SLA
Datatype is Hierarchical String.
If the Contact Type is User, the following fields are available.
Approval GLA
Datatype is String.
For the first occurrence of a Contact in the import file, if a GLA Approval value is provided, this will replace the entire list of existing GLA Approvals for this Contact. Successive lines in the import file will append GLA Approvals. There is no way to just append individual values. The entire list will get replaced by the import.
Each GLA value must be on a separate line of Import File.
"NONE" removes all GLA entries from the Approval GLAs.
Permitted values are NONE or any valid GLA.
Minimum Amount
Datatype is String.
Maximum Amount
Datatype is String.
Street Address
Datatype is String.
If any Address field holds a value, all except for the Address2 field becomes Required.
Address2
Datatype is String.
Country
Default value: "UNITED_STATES"
Datatype is String.
City
Datatype is String.
State
Datatype is String.
States/Provinces use standard 2 Letter Abbreviations for US/Canada and 3 Letter Abbreviations for Mexico.
Zip Code
Datatype is String.
Address Type
Datatype is String.
Blank values are NOT allowed.
Permitted values are from the ADDRESS_TYPE List Values: Billing, Warehouse, or Office.
Any values added by a User to the ADDRESS_TYPE list can also be used.
Values not in the List are not added.
Datatype is String.
Email Addresses never get updated or removed. If a new Email Address is provided for an existing Contact, it will get appended to the list of Email Addresses, and the new value will be marked as 'Primary'.
Permitted GLA
Datatype is String.
Permitted Values are NONE, ALL, or any valid GLA. NONE removes all entries in the list and add the Permit None record.
ALL removes all entries in the list and allow any GLA to be used.
For the first occurrence of a Contact in the import file, if a GLA Permission value is provided, this will replace the entire list of existing GLA Permissions for this Contact. Successive lines in the import file will append GLA Permissions. There is no way to just append individual values. The entire list will get replaced by the import.
Adding any valid GLA to the list removes the Permit None record.
To add multiple Permitted GLAs, each must be on a separate line of the Import File.
Phone
Datatype is String.
By default, this option allows numbers in these formats: "(123) 456-7890" or "456-7890" or "4567890".
Multiple Primary Phone Numbers cause an error.
The format of the Phone field is validated against the formatting.filters.phone.match configuration option. If the value does not match one of the default formats, it will cause a warning and the phone number will not be added.
Status
Datatype is String.
Default value is Active unless the 20416783 flag is set to True.
Permitted values are Active and Inactive.
Flags / Conditional Logic
APPEND_PERMITTED_GLA:
Datatype is String.
Allowed Values are "APPEND" and "CLEAR".
This flag controls how GLAs are added to the GLA Permissions tab.
- If you set APPEND, the import will append values.
- If you set CLEAR, the import will clear all existing values before adding any. You can send the CLEAR value to just clear the list without providing a new value.
- If you don't provide this flag, then the default behavior is to clear the list before adding the first value in the input file, then append any additional values that are in the same input file.
APPEND_APPROVAL_GLA:
Datatype is String.
Allowed Values are "APPEND" and "CLEAR".
This flag controls how GLAs are added to the GLA Approval tab.
- If you set APPEND, the import will append values.
- If you set CLEAR, the import will clear all existing values before adding any. You can send the CLEAR value to just clear the list without providing a new value.
- If you don't provide this flag, then the default behavior is to clear the list before adding the first value in the input file, then append any additional values that are in the same input file.
UPDATE_CONTACT_EMAIL:
Default Value is True.
- True: If True and the provided email address is not associated with the Contact, the Import adds the provided Email Address to the Contact and makes it the Primary Email Address. Any previous Email Address values are left in the list. This Import never updates or removes existing Email Addresses.
- False: If this flag is False, the email field is not saved.
UPDATE_CONTACT_PHONE:
Default Value is True.
- True: If the provided phone is not in the Contact, the Import appends the provided Phone to the Contact and makes it the Primary Phone. If the Phone Number is already on the Contact, the Primary flag does not change. Any previous Phone values are left on the list. This Import never updates or removes existing phone numbers.
- False: The Phone field is not saved.
UPDATE_CONTACT_ADDRESS:
Default Value is True.
- True: The Import will UPDATE the existing Contact Address.
- False: The Import does not save the Contact Address.
CONTACTS_CHECK_NAMES:
Default Value is False.
- True: The First Name and Last Name are used to see if the Contact already exists. If BOTH First Name and Last Name match, the Contact is considered matched, and the Import attempts to UPDATE the existing record with the data from the Import File. Otherwise, the Import attempts to INSERT the Import Record.
- False: This check is not performed.
NEW_CONTACT_DEFAULT_BILLING_GROUP:
Default Value is Blank.
- This sets the Billing Group value for new Customer Contacts.
NEW_CONTACT_DEFAULT_CONTACT_TYPE:
Default Value is Blank.
- This sets the Contact Type value for new Customer Contacts.
CONTACTS_INSERT_INACTIVE:
Default Value = False
- True: If set to True, new Contacts attempts to INSERT with an Inactive Status.
- False: If set to False, the new Contact attempts to INSERT with an Active Status.
Errors
When an Import Line fails, it is usually because the Line falls into one of the following categories:
The value provided from another table was not found within the Database
The value provided from another table has multiple possible values
A blank value was provided, for a field with a required value
The value provided is not acceptable for the record type being created
The System was unable to save the record
Contact Type Notes
Often you will need to specify multiple values for the Contact Type. Sometimes it is required. For example, in order for a Contact to be a Coordinator, it must also be a Customer.
To specify multiple Contact Types, you must use Conditional Logic to set the Contact Type to an array of values.
Example 1: You can hard code multiple values. These will apply to every Contact in the input file.
[CONTACTS_TYPES.CONTACT_TYPE] = array('Customer', 'Coordinator');
Example 2: Contact type(s) are in columns 5, 6, 7, and 8 of the input file, one value per column. This method limits the number of Contact Types per Contact by the number of columns you want to use in the file layout. The import will ignore any blank values that get put into the array.
[CONTACTS_TYPES.CONTACT_TYPE] = array([5], [6], [7], [8]);
Example 3: Contact type(s) are all in column 5, with commas separating the values. We can use the PHP explode function to convert the comma-separated list into an array. The function will also work correctly if only one value is specified. If the separator is something else, just change it in the first argument of the explode function.
[CONTACTS_TYPES.CONTACT_TYPE] = explode(",", [5]);
UDF Associations
User Defined Fields on any given Import are all handled the same way with Conditional Logic. For more information about adding a UDF to the Import, see the User Defined Fields section of the Imports main page.