Update Services and Equipment Widget

A User with access to the Department Services/Equipment Widget can request changes for any of their Department's Services or Equipment from the main CustomerCenter landing page. To request, these Changes click on the  icon from the widget and select the desired update request. Only Coordinators will see this widget while the CC_COORDINATOR_SHOW_DEPT_SERV_EQP configuration value is True.

Note: The text within this Menu is customizable, and the text displayed below may not reflect your Organization's usages.

• Report Incident: report an issue with a Service/Equipment
• Make a Change: request updates to the Service/Equipment
  1. Request a New Service ID
  2. Upgrade / Downgrade Service
  3. Add a New Location
  4. Move to a New Location
  5. Change the Owner of the Service
  6. Other Miscellaneous updates
• Disconnect Service: request the deactivation of the Service/Equipment.

Note: When updating a Services with multiple Locations, a User will also be able to select the Current Location of the Service, so the updates can be applied to the desired Location.

These Changes can be consolidated into a single Request or placed on separate Requests or even on New Requests.

To update individual items after they have been submitted perform the following steps:

1. Click on the  button to open the Cart
2. Locate the Request for the Service/Equipment update.
3. Click the  button for the Category of Change you wish to update.
4. Click the button to open the editing form.
5. Make the desired updates.
6. Click the button to save the changes.
7. Then close the form.