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.System Requirements v2019.1

Owned by David Engblom
Last updated: Sept 04, 2020
2 min read

PCR-360 Operational Requirements

The PCR-360 System is deployed on an Intel-based web server. The following hardware recommendations indicate resources that should be available to the application. The application runs on a Linux Apache Web Server which is included in the estimates for RAM utilization below. Consult the system's administrator for final system specifications.

NOTE: Hardware specifications change frequently due to manufacturers' specifications. This document should serve as a guideline rather than exact requirements in terms of processor speeds, etc.

Database Server

Hardware Requirements

  • Dual multi-core CPU 2GHz minimum
  • 100 Mb/s network port (or greater)
  • 500GB Hard drive + 1GB per million call records stored online
  • 16GB RAM
  • Tape or backup device

Software Requirements

  • Red Hat Enterprise Linux 6+ (or CentOS)
  • One of these supported Database Services:
    • Oracle: 12c (12.1.0.2.0) or greater is required
    • MySQL: version 5.7 or greater is required
    • Percona: minimum version 5.7 is required
    • Mysql 8.0/Percona 8.0 is not supported.
  • Database must be configured with the UTF8 character set. For Oracle, the AL32UTF8 character set is fine

Web Server

Hardware Requirements

  • Dual multi-core CPU 2GHz minimum
  • 100 Mb/s network port (or greater)
  • 80GB Hard drive (allocated for /var/www/pcr360)
  • RAM requirements based on simultaneous users:
    • 1 - 1,000: 8GB
    • 1,000 - 5,000: 12GB
    • 5,000+ Please contact PCR

Software Requirements

  • Red Hat Enterprise Linux 6+ (or CentOS)
  • Apache (2.2 or 2.4) HTTP server (SSL) configured
  • PHP version 7.2 — supplied and installed by PCR
  • Zend Framework version 1.12.20 — supplied and installed by PCR
  • Required Zend & PHP extensions — installed and supplied by PCR
  • Oracle client or Oracle Instant client (version 11.2 or greater) (if Oracle is used)

Supported Web Browsers

  • Chrome (preferred with auto-update service enabled)
  • Firefox (preferred with auto-update service enabled)
  • Microsoft Edge 84+ (Chromium Edition with auto-update service enabled)
  • Microsoft Internet Explorer 11 (not recommended)
  • Additional Browser requirements:
    • Cookies and Javascript MUST be enabled in the browser
    • The URL to your service should be added to the "Permit" list of the browser's built-in popup blocker or add-ons.
  • Other browsers may be compatible but have not been fully tested

Help Desk Portal - Email: help@pcr.com - Phone: 616.259.9242