(2024.2) ServiceDesk Item Remarks Added

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Purpose

This Notification will send the email out when a Remark is added to the SD item. This will ensure that the Owner of the SD item gets the information that is entered into the Remarks.

Recipient

The email will send to the Owner of the SD item with the ##SD_OWNER_EMAIL##

Content

The Content of this email is blank by default to allow an Admin to enter whatever specifics they need. Any of the fields on a standard SD item will be available to be entered into the content of the email.