(2024.2) Release Notes
Release 2023.1 is now available; it is a major release that contains new features and refinements.
NOTE: PHP 8.1 IS REQUIRED for this upgrade.
We will begin scheduling 2023.1 updates on customer Test systems starting on November 4th, 2023.
Notable Changes
Please review the Database Changes in 2023.1 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.
Review and Refresh Session(s)
We are planning two Review and Refresh sessions for 2023.1. The first session is scheduled for October 24th, 2023, at 11:00 AM Eastern, and the second is scheduled for October 246h, 2023, at 3:00 PM Eastern.
Key
Release 2023.1 (10-13-2023)
Component | Description | Type | Documentation |
---|---|---|---|
API | |||
Calls & Rating | |||
CustomerCenter | |||
General | |||
Imports & Exports | |||
Inventory | |||
People | |||
Services | |||
Service Desk | |||
* Indicates external documentation not written by PCR.
Database Changes in 2023.1
Default Schema
Table Name | Change | Table Changes |
---|---|---|
CC_APPROVAL_CRITERIA | Updated | ALTER TABLE `CC_APPROVAL_CRITERIA` ADD `TIER` INT DEFAULT 1 NOT NULL; |
CC_APPROVAL_APPROVERS | Updated | ALTER TABLE `CC_APPROVAL_APPROVERS` ADD `NOTIFY` TINYINT DEFAULT 1 NOT NULL; |
CONTACTS_GLA_APPROVAL | Dropped |
|
IMPORT_FORMAT_REMARKS | New | |
IMPORT_FORMAT_ATTACHMENTS | New | |
NOTIFICATIONS | Updated | Added a new notification for CustomerCenter Updates |
PHONE_SERVICES | Updated | ALTER TABLE `PHONE_SERVICES` DROP FOREIGN KEY `PHONE_SERVICES_2_FK`; |
SERVICE_DESK_APPROVAL | Dropped |
|
SERVICE_DESK_APPROVERS | Dropped |
|
USERS_PERSPECTIVES_ROLES | New | |
USERS_PERSPECTIVES | Updated | ALTER TABLE USERS_PERSPECTIVES |
Metadata Schema
Table Name | Change | Table Changes |
---|---|---|
No changes |
Archive Schema
Table Name | Change | Table Changes |
---|---|---|
No changes |