ServiceDesk Service Request Denied

Open

Purpose

The ServiceDesk Service Request Denied Notification is used to alert stakeholders that the Request requiring Approval has been denied.

Recipient

The ##SD_OWNER_EMAIL## placeholder will insert the email of the Owner (either Contact or Department Hierarchy ) into the To: field of the email and is always included.
The ##COORDINATOR_EMAILS## placeholder will insert the emails of the Coordinators of the Department and is only included if a Coordinator is assigned to a Department.

Subject

The ##SD_NUMBER## placeholder will insert the SD item's number into the subject line and is always included.

Content

The ##SD_APPROVER## placeholder will insert the approver's name and is always included in the email.
The boilerplate text "has denied a service request for which you are the owner. The request can be modified and resubmitted or deleted at Review Cart." will be appended to the Approver's name. The link Review Cart will allow the Requestor to modify and re-submit the Request if desired.
The ##SDAPPROVALSTATUS## placeholder will insert the Status of the Request once the Approval has been recorded and is always included in the email.
The ##DATE## placeholder will insert the Date that the Approval was recorded and is always included in the email.
The ##DESCRIPTION## placeholder will insert the Description of the Request and will only be included if there is a Description of the Request.
The ##SDCREATIONDATE## placeholder will insert the creation date for the Request and is always included in the email.
The ##REMARKS## placeholder will insert any Remarks that are added to the approval are only included in the email if Remarks are made.