Services API Endpoint

1 Read Call
- 1.1 Controlling Results Count
- 1.2 Response Data
  - 1.2.1 Results
- 1.3 Lists
  - 1.3.1 Searchable
  - 1.3.2 List Types
2 Write Call
- 2.1 Available Fields
  - 2.1.1 Call:
  - 2.1.2 Headers:
  - 2.1.3 Body:
  - 2.1.4 Results
- 2.2 Service Pools
  - 2.2.1 Available Fields
  - 2.2.2 Call:
  - 2.2.3 Headers:
  - 2.2.4 Body:
  - 2.2.5 Results
- 2.3 Service Remarks
  - 2.3.1 Available Fields
  - 2.3.2 Call:
  - 2.3.3 Headers:
  - 2.3.4 Body:
  - 2.3.5 Results
- 2.4 Service Charges
  - 2.4.1 Available Fields
  - 2.4.2 Call:
  - 2.4.3 Headers:
  - 2.4.4 Body:
  - 2.4.5 Results
- 2.5 Service GLA
  - 2.5.1 Available Fields
  - 2.5.2 Call:
  - 2.5.3 Headers:
  - 2.5.4 Body:
  - 2.5.5 Results
- 2.6 Service Contacts
  - 2.6.1 Available Fields
  - 2.6.2 Call:
  - 2.6.3 Headers:
  - 2.6.4 Body:
  - 2.6.5 Results
- 2.7 Service UDFs
  - 2.7.1 Available Fields
  - 2.7.2 Call:
  - 2.7.3 Headers:
  - 2.7.4 Body:
  - 2.7.5 Results
- 2.8 Service Locations
  - 2.8.1 Available Fields
  - 2.8.2 Call:
  - 2.8.3 Headers:
  - 2.8.4 Body:
  - 2.8.5 Results
- 2.9 Service Equipment
  - 2.9.1 Available Fields
  - 2.9.2 Call:
  - 2.9.3 Headers:
  - 2.9.4 Body:
  - 2.9.5 Results
3 Adding Attachments to Services
- 3.1 Available Fields
  - 3.1.1 Request Example
    - 3.1.1.1 Call:
    - 3.1.1.2 Headers:
    - 3.1.1.3 Body:
4 Locating Service Data

Read Call

In an effort to make the PCR-360 API more flexible, PCR has made the decision to no longer create individual endpoints for all the different data types. Instead, PCR is encouraging Users to use the SQL endpoint with a structured SELECT statement to retrieve exactly the data you want. Please see the SQL endpoint documentation for more information.

Example SELECT query for retrieving RECID's of 'Services' and 'Charges':

SELECT * FROM SERVICES_CHARGES;

Controlling Results Count

By default, 20 items will be returned at a time. However, you can retrieve up to 50 items in a single API call by changing the ‘limit’ field. If you wish to retrieve more than 50 listings, you can do so by using the 'page' field and making more than one API call.

Note: These parameters are added in addition to any fields from the specific data types.

Parameter	Default	Description

Parameter	Default	Description
limit	20	The number of listings to show. Maximum is 50.
page	1	Page number to show. To view more than 50 listings, make successive API calls while incrementing this field.

Response Data

Name	Datatype	Searchable	Notes

Name	Datatype	Searchable	Notes
BILLABLE	Yes/No	Yes	To indicate whether the service item is or is not billable
STATUS_DATE	string	Yes	Shows the date when the service was set to its current status
SERVICE_HOST	string	Yes	The Service Host associated with the service
SERVICE_ID	string	Yes	Service Id (phone_number, etc.)
SERVICE_ID_FMT	string	Yes	Formatted Service Id
CATALOG	string	Yes	Service Catalog name
OWNER	string	Yes	Name of the service owner – either a person or org hierarchy
LOCATIONS_PATH	string	Yes	The hierarchical path to the location of the service; use LOCATIONS when searching
SLA_CATALOG_PATH	string	Yes	The hierarchical path to the SLA of the service; use SLA when searching
SERVICES_STATUS	string	Yes	The current status of the service
SERVICES_UDF	list	No	List of all the User Defined Fields and the selected values for this service
SERVICES_CHARGES	list	No	Charges listed for this service
SERVICES_CONTACTS	list	No	Contacts associated with the service
SERVICES_EQUIPMENT	list	No	Pieces of equipment to be used/listed for this service
SERVICES_EXPENSE_GLA	list	No	Expense G/L Accounts to be used for billing of this service
SERVICES_REMARKS	list	No	List of all remarks/comments for this service

Results

Lists

When inserting or updating Service records, it is sometimes necessary to provide values that exist elsewhere in the system. The LIST method can help to retrieve available options for these values.

Below is how to make a LIST request:

GET http://DOMAIN/api/API_KEY/services.OUTPUT?LIST=LISTTYPE

Searchable

If a LISTTYPE is designated as searchable in the table below, adding the "SEARCH" param will return values that contain the provided value.

GET http://DOMAIN/api/API_KEY/services.OUTPUT?LIST=LISTTYPE&SEARCH=test

Parameter	Replace With

Parameter	Replace With
LISTTYPE	The type of List to be retrieved. Types can be found below.

List Types

Type	Description	Extra Parameters*	Searchable	Results

Type	Description	Extra Parameters*	Searchable	Results
CONTACTS	Retrieve available Contacts	CTYPE - Type of contact. Example: "worker"	yes	Contacts Results
DEPTHIER	Retrieve available Department Hierarchies		Coming Soon	Department Hierarchy Results
EXPENSE_TYPE	Retrieve available Expense Types		no	Expense Types Results
GLAS	Retrieve available GLAs		no	GLAs Results
LOCATIONS	Retrieve available Locations		yes	Locations Results
CHARGE_CATALOG	Retrieve available Charge Catalogs		yes	Charge Catalog Results
SERVICE_CATALOG	Retrieve available Service Catalogs		yes	Service Catalog Results
SERVICE_HOSTS	Retrieve available Service Hosts		no	Service Hosts Results
UDFS	Retrieve available User Defined Fields (UDF)	SERV_CATALOG_RECID (required)	no	UDFs Results
SLAS	Retrieve available SLAs		no	SLAs Results
POOLS	Retrieve available Service Pools		no	Service Pools Results
SERVICE_CLASSES	Retrieve available Service Classes		no	Service Classes Results
SERVICE_HOST_PARTITIONS	Retrieve available Service Host Partitions		no	Service Host Partitions Results
AUTH_CODE_TYPE	Retrieve available Auth Code Types		no	Auth Code Types Results
BANDWIDTH	Retrieve available Bandwidths		no	Bandwidth Results
RATING_GROUP	Retrieve available Rating Groups		no	Rating Groups Results
SERVICE_STATUS	Retrieve available Service Statuses		no	Service Status Results

*Extra Parameters can be appended to the URL in standard Query String fashion.

Write Call

Available Fields

Field	Required	Data Type	Options	Default	Notes

Field	Required	Data Type	Options	Default	Notes
recid	no*	Integer			Identifier of the record. *See Note Below
status	yes	Integer	Services API Calls		The status of the service. To set a Service to Active, the Owner field becomes required if it is not already populated.
serv_catalog	yes	Integer	Services API Calls		Recid of the Service Catalog item.
service_id	yes	String			Service ID of this service. Before inserting a new record, the system confirms there is no existing matching formatted version. If a match is found, the call will update the appropriate record. The service_id field can be formatted or unformatted. The service_id cannot be updated. *See Note Below.
owner	no*	Integer	Services API Calls		Record ID of either the Contact or the Department owner. The API will validate if the Owner's GLA Format is compatible with the Service's Billing Group Format.
owner_type	no*	String	"contact" or "department"		Type of owner
location	no	Integer	Services API Calls		Recid of location for service.
service_host	no	Integer	Services API Calls		Recid of Service Host for service.
sla	no	Integer	Services API Calls		Recid of SLA for service.
reference	no	String			Reference for service
billable	no	Integer	1 = yes; 0 = no		Designate if the Service is Billable. To set an active Service to Billable, the GLA field will become required if it is not already populated.
billing_group	no	Integer	Services API Calls		Recid of billing group for service.
essential	no	Integer	1 = yes; 0 = no		Designate if this is an essential Service.
status_date	yes	String			Date status was set for Service. Format “YYYY/MM/DD”.
assoc_service	no	Integer	Services API Calls		Recid of Associated Service.
equipment	no	String	Services API Calls		Recid(s) of equipment to add to Service. If multiple Equipment are to be assigned, separate Recids with commas. Example: 56,875.
contact	no	String	Services API Calls		Recid(s) of Contacts to add to Service. If multiple contacts are to be assigned, separate recids with commas. Example: 1234,7894.
remarks	no	String			Remarks to add to the Service.
pool	no	String	Services API Calls		Recids of Service pool(s) to add to the Service. If multiple contacts are to be assigned, separate recids with commas. Example: 548,785.
gla	no	Integer	Services API Calls		Recid(s) of GLA record(s) to assign to this service. If multiple GLAs are to be assigned, separate recids with commas. Example: 874,32. The Override GLA Format should match the Billing Group Format of the Service,
gla_percent	no*	String		100	Percentage(s) of this Service that should apply to specified GLA(s). *If multiple GLAs are provided, then percent is required and the same count of percentages need to be provided also. Total of all percentages must equal exactly 100.
gla_type	no*	String	Services API Calls		List Value(s) of Expense Type(s). *Required if GLA is specified.
directory	yes	Integer	1 = yes; 0 = no		IF service_type = "phone". Designates if this Service is to be listed in the directory.
report_911	yes	Integer	1 = yes; 0 = no		IF service_type = "phone". Designates if this Service is to be listed in emergency 911 feed.
multiple_locations	no	Integer	1 = yes; 0 = no		IF service_type = "phone". Designates if this Service has multiple locations.
bandwidth	no	Integer	Services API Calls		IF service_type = "data" OR "backbone". Recid of bandwidth record.
auth_code_type	no	Integer	Services API Calls		IF service_type = "authcode". Recid of authcode type.
service_class	no	Integer	Services API Calls		IF service_type = "authcode". Recid of Service Class for authcode.
rating_group	no	Integer	Services API Calls		Recid of Rating Group for the Service. Config USE_RATING_GROUP must be set to TRUE to use this field