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Cisco

Owned by Brian Dixon
Last updated: Jun 25, 2024
9 min read

Functionality Across Cisco Interface Grids

All grids that are present in the Cisco Interface with PCR-360 allow for:

  • Selecting the Call Manager with the Select CUCM button.

  • Add new records with the Add button located on the Authorization Code Grid button.

Note: the 'Gateway' grid can not add new records.

  • Update existing records with the Edit Selected button located on the Authorization Code Grid button.

  • Remove existing records with the Delete Selected button.

Note: the 'Gateway' grid can not add new records.

The 'Cisco Audit Log' can only view records of when updates were made.

This interface module emulates what is already available on the Call Manager. As such much of this Article will just provide an example of what the Grids and Forms look like.

System

Server
Cisco Server Grid example
Cisco Server Grid example
Add New Server Form example
Add New Server Form example
Phone NTP Reference
Physical Location
MLPP
Security
Geolocation Configuration

Call Routing

AAR Group
Intercom
Route Partition
Calling Search Space



Directory Number

To updated multiple records at once, select the desired records from the Grid, then click the image-20240625-165621.png button, to open the Bulk Update form.

Click the image-20240625-165643.png  button to begin the 'Bulk Update' process.

Class of Control
Partition
Calling Search Space
Forced Authorization Codes
Directory Number

To updated multiple records at once, select the desired records from the Grid, then click the image-20240625-165755.png button, to open the Bulk Update form.

Click the image-20240625-165816.png  button to begin the 'Bulk Update' process.

Advanced Features

Voice Mail
Voice Mail Pilot
Voice Mail Profile
SAF
SAF Security Profile
SAF Forwarder

Device

Gateway
Phone

To updated multiple records at once, select the desired records from the Grid, then click the image-20240625-165755.png button, to open the Bulk Update form.

Click the image-20240625-165822.png  button to begin the 'Bulk Update' process.

Remote Destination
Device Settings
Phone Button Templates
Common Device Configurations
Device Defaults

Device Defaults are specific Service Host Type, not a specific Service Host.

Analog Endpoint

Analog Phone

User Management

Application User
End User
User Group
SIP Realm

Audit Log

The Cisco 'Audit Log' is the primary reason to utilize the Cisco Switch Interface within PCR-360.  By use of the Audit Logs, a User is able to see what updates were performed when, and who made them.

When numerous records are created, PCR-360 begins an archiving process to store the older records into other tables to improve performance.  To access archived records use the Table Selector field on the grid header.



Cisco Switch Interfacing with Service Desk

A 'Service' with the Service Host of Cisco and a Pending Service Order for the Service are Required to perform the following Action.

Service Desk can appropriate a number of different types of items on the Cisco switch:

'Analog Endpoints' and 'Analog Phones'

'Devices'

'Directory Numbers'

'End Users'

'Forced Authorization Code'

Add Item

When adding new Analog Endpoints and Analog Phones, depending on the CISCO_AUTO_ASSIGN_ENDPOINT configuration, the Endpoint will be automatically assigned depending on available Servicing Equipment for the Service Desk Action's Location.

If a new item is needed to be provisioned on the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, click the Add Item button.

  3. From the dropdown menu of the button, select the type of Item desired.

  4. Fill out the details for the selected item.

  5. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.

Change Item

If an existing item is needed to be updated on the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, click the Change Item button.

  3. From the dropdown menu of the button, select the type of Item desired.

  4. Select the existing item from the form.

  5. Fill out the details for the selected item.

  6. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.

Remove Item

If an existing item is needed to be removed from the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, click the Remove Item button.

  3. From the dropdown menu of the button, select the type of Item desired.

  4. Select the existing item from the form.

  5. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.