(2022.1) Service Desk Workflow Status Changed
- Pete Stapley (Deactivated)
- Bianca Rosa (Unlicensed)
Service Desk Workflow Status Changed
Purpose
The Notification will notify a Workgroup's Manager when the status of the (2022.1) Workflow has been changed. This allows a manager to keep real-time track of the changes to the Status of any given Workflow.
Recipient
The ##SDWF_WORKGROUP_MANAGER_EMAIL## placeholder will insert the email of the Manager of the Workgroup in the To field and will always be included.
Content
The email will provide a summary of the Workflow that had its Status changed.
The ##SD_LINK## placeholder inserts a URL link to the SD Item and is always included in the email.
The ##SDA_NUMBER## placeholder inserts the Action # into the email and is only included if there is a value for the Action #.
The ##SDWF_SEQUENCE## placeholder inserts the Wf Number from the Workflow and is always included in the email.
The ##SDWF_WORKGROUP## placeholder inserts the Workgroup specified in the Workflow and is always included in the email.
The ##SDWF_WORKER## placeholder inserts the Worker specified in the Workflow and is only included if it is specified.
The ##DATE_TIME## placeholder inserts the time when the Status was updated and is always included in the email.
The ##STATUS## placeholder inserts the status that the Workflow was changed to and is always included in the email.
The ##REMARKS## placeholder inserts the reason specified by the User when the Status is changed to Hold and always included in the email when the Status is Hold.
The ##INQUIRY_EMAIL_BODY## placeholder inserts any text entered in the Original Inquiry and only is included on Inquiry (2022.1) Requests.