(2022.1) SD Permissions for Charge Catalogs

(2022.1) SD Permissions for Charge Catalogs

Service Desk Permissions Tab example
Service Desk Permissions Tab example

The 'SD Permissions' tab is specific to the Charges Catalog. The functionality of this tab allows an Admin to limit what Charges can be assigned to a given Service Desk Type.

Add

Using the 'Add' functionality a User can associate a Service Desk Type with a Charge. This association will allow the Service Desk Type to be assigned to the Charge and any Children records.

  1. Click the

    Add
    Add

     button. 

  2. This will open the 'Add New Service Desk Permissions' form.

    Add New Service Desk Permissions form example
    Add New Service Desk Permissions form example
  3. Select the Service Desk Type(s) that are desired to associate with the Charge.

  4. Click the

    Save and Close
    Save and Close

    button. 

The Service Desk Type(s) will now be associated with the Charge and be the only Service Desk Type(s) that can be assigned to the Charge elsewhere in PCR-360.

Delete Selected

This will remove a single Service Desk Type from the Charge record.

  1. Select the Service Desk Type Permission to remove from the Grid.

  2. Click the

    Delete Selected
    Delete Selected

     button. 

  3. The Permission on the current Charge record will have been removed.
    Note: Removing the Permission on a Parent record will remove it on all Children records as well. If a Permission is desired on a Child record, it will have to be added manually to the desired record after removing it from the Parent.

Inherited Permissions

This functionality looks up the Tree and shows any Service Desk Type Permissions that are associated with a given Charge through Inheritance from the Parent record.

  1. Click the

    Inherited Permissions
    Inherited Permissions

     button. 

  2. This will open the 'View Inherited Permissions' dialog.

    View Inherited Permission dialogue example
    View Inherited Permission dialogue example
  3. Click the

    OK
    OK

    button when finished viewing.

Permit None

This button removes any associated Service Desk Type from a given Charge. This will NOT remove any Inherited Permissions from the Parent record. To use, simply click the

 button.  Any Service Desk Type that was associated with the Charge will have that Permission deleted. The Grid will display: 

Note: If 'Permit None' is set on a Parent record, the Children records will be similarly limited.

To remove the 'Permit None' Status follow these steps:

  1. Select the line in the Grid that says:

    No Contacts Permission Example
    No Contacts Permission Example
  2. Click the

    Delete Selected
    Delete Selected

    button. 

  3. The Permit None restriction will have been removed and it will be possible to associate Service Desk Type(s) with the Charge again.