Service Desk Permissions Tab example

The 'SD Permissions' tab is specific to the Charges Catalog. The functionality of this tab allows an Admin to limit what Charges can be assigned to a given Service Desk Type.

Add

Using the 'Add' functionality a User can associate a Service Desk Type with a Charge. This association will allow the Service Desk Type to be assigned to the Charge and any Children records.

Click the button.
This will open the 'Add New Service Desk Permissions' form.
Select the Service Desk Type(s) that are desired to associate with the Charge.
Click the button.

The Service Desk Type(s) will now be associated with the Charge and be the only Service Desk Type(s) that can be assigned to the Charge elsewhere in PCR-360.

Delete Selected

This will remove a single Service Desk Type from the Charge record.

Select the Service Desk Type Permission to remove from the Grid.
Click the button.
The Permission on the current Charge record will have been removed.
Note: Removing the Permission on a Parent record will remove it on all Children records as well. If a Permission is desired on a Child record, it will have to be added manually to the desired record after removing it from the Parent.

Inherited Permissions

This functionality looks up the Tree and shows any Service Desk Type Permissions that are associated with a given Charge through Inheritance from the Parent record.

Click the button.
This will open the 'View Inherited Permissions' dialog.
Click the button when finished viewing.

Permit None

This button removes any associated Service Desk Type from a given Charge. This will NOT remove any Inherited Permissions from the Parent record. To use, simply click the Permit None button. Any Service Desk Type that was associated with the Charge will have that Permission deleted. The Grid will display:
No Contacts Permission Example

Note: If 'Permit None' is set on a Parent record, the Children records will be similarly limited.

To remove the 'Permit None' Status follow these steps:

Select the line in the Grid that says:
Click the button.
The Permit None restriction will have been removed and it will be possible to associate Service Desk Type(s) with the Charge again.

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