Events

The Events Grid

The 'Events' grid is a read-only grid available within PCR-360 for monitoring behind the scenes actions PCR-360 is taking. Opening a record in the grid, opens the 'Manage Event' form, which provides the addition of what 'Data' returned from the last run of the Event. There are a few key fields in the grid and on the form that provide useful information about what is occurring.

Manage Event Form example

Status: There are 3 Status values for an Event. Pending, Hold, and Error.
1. Pending: The Event has not run.
2. Hold: The Event has been set to no run. This is usually manually done by PCR.
3. Error: The Event tried to complete, but experienced unexpected behavior and completed unsuccessfully.
Attempts: Ranges from 0 to 3. This tracks how many times the Event has attempted to execute for the same data. After 3 attempts, if the Event did not complete successfully, the Event will be moved into the Error Status.
Frequency: This indicates how frequently the Event will run.
- Blank: This is not a recurring Event, once executed, the Event will be removed from the grid
Process Locked: When this field is populated with a , then the Event is running normally. When this field is populated with a , then the Event Process has identified an issue, and will prevent this Event from running Again. Please Contact PCR when an Event becomes locked.

Also included in the Event is the 'Listener Class' and 'Listener Method'. These fields are valuable for setting up 'Custom Events', as well as 'Escalations/Notifications'.

Events Quick Reference

Service Desk

Services

Inventory

Payments

Billing

Import File Processing

Historical Data Archiving

Escalations

Other System Events

Network Events

Avaya Events

These Events are a part of a separate module of the Application and will not be created on your Organization's install unless the Avaya Interface Module has been purchased.

Cisco Events

These Events are a part of a separate module of the Application and will not be created on your Organization's install unless the Cisco Interface Module has been purchased.