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title2019.6
Notable Changes
    • Added the following columns to the Service Desk Equipment tab:
      • Equipment ID
      • Asset Tag
      • Serial Number
      • Mac Address
    • Renamed the Equipment column to Catalog: now the Catalog column only displays the Equipment Catalog Name and Description.
    • Adding Location Permissions to a Service Catalog no longer prevents selecting any Service Catalog on Upgrade/Downgrade Actions. Catalogs are now appropriately restricted by the Locations on the Service Catalog and Service Pools.
Please review the Database Changes in 2019.6 and make any necessary changes to your Adhoc Grids, Custom Events, and API calls.
Release 2019.6.2 (01-27-2020)
Component
Description
Type
Incident(s)
Documentation
Billing
Annual Recurring Charges, Semi-Annual Recurring Charges, and Quarterly Recurring Charges now bill correctly.

Forum Post
Cable
Renumbering a Cable Path no longer fails on Services with multiple associated Service Desk Actions.


Removing Service Desk Cabling (Deleting or Voiding) now returns the cable statuses to Assigned.


The Service Desk Cabling Auto-Assign no longer throws a "Duplicate Record" error indiscriminately. (This prevented closing Service Orders.)
IN-3018
IN-3263

The Equipment ID (for Equipment that does not have a Location), is now displayed in the Completed Cabling tab.


Communications
Cisco "Change" Actions now respect the selected Directory Number (DN) on the Action.
IN-3233
Cisco Analog Endpoints/Phones now use the correct form.
IN-3319
CustomerCenter
Now, when a request is approved in CustomerCenter, the remark is created showing the actual approved amount instead of $0.00.
IN-3351

Reopening the "Order Details" for Task Actions no longer shows the wrong form.
IN-3302
The Approval Grid no longer shows the wrong Service Desk Item when using the Service Request link on the Approval page.
IN-3244
IN-3254

The Owner on a Change Action now matches the Owner on the Service record (rather than defaulting to the logged-in user)


Imports & Exports
The Full Cable Path Import no longer replaces the path with different Service values (that are on the same Location).
IN-3303
Service Desk
The Equipment Catalog is no longer missing from the Service Order Printout.
IN-3357
Release 2019.6.1 (12-10-2019)

Component


Description


Type


Incident(s)


Documentation

Cable
The Service Desk Cabling Auto-Assign now properly links existing Paths. Previously, the auto-assign was throwing a Duplicate Path error.
IN-3018

Release 2019.6 (11-14-2019)

Component
Description
Type
Incident(s)
Documentation
API
The API now properly obeys Service Location Permissions. Previously, if no Service Catalogs set any Location Permissions (used for Services), the validation failed and would not create the Service Desk item.
IN-2846 (IN201935500)
Service Pools
Upgrade/Downgrade Actions
Fixed various issues with Service Desk API Calls:
  • The 'prob_code' and 'res_code' parameters now work as intended; both need to match against the provided Catalog.
  • Owner validation now works as intended; the owner needs to match the owner on the Service or Equipment.

Service Desk API
Cable
The Show All/Show Restricted slider setting on pickers can now be saved with a Picker Perspective.
IN-2987 (IN201834047)
CustomerCenter

Changing the Stand-Alone Equipment Quantity from within the cart (using the Qty arrows) now carries through to the Service Request.
IN201936263
Phone numbers in the My Services/Equipment grid and on the Directory page are now correctly formatted like phone numbers.  

Directory
General
The Custom Event Schedule form is no longer read-only.


LDAP role mapping no longer fails when a group name contains commas.


User-Defined Fields (UDFs) can now be used as the sorting column on a Saved Perspective.
IN-2990 (IN201834114)
Imports & Exports
The Equipment Catalog Import can now import Equipment Catalog User-Defined Fields.
IN-2893 (IN201936333)

The API now correctly obeys Service Location Permissions. Previously, if no Service Catalogs set any Location Permissions, the validation failed and would not create the Service Desk item.
IN-2846 (IN201935500)
Service Pools
Upgrade/Downgrade Actions
Service Desk
Added the following columns to the Service Desk Equipment tab:
  • Equipment ID
  • Asset Tag
  • Serial Number
  • Mac Address
This change also:
  • Renamed the Equipment column to Catalog.
  • Changed the Catalog column, so it only displays the Equipment Catalog Name and Description.


Part of IN-2885 (IN201936207)Service Desk Equipment
Service Desk Task Actions now load Default NRC Charges from the Charge Catalog. Task Actions will not allow MRC Default Charges.


A change in 2019.3 caused several extra columns to appear on the Service Desk Equipment tab; the Equipment tab now displays the correct number of columns.   

Service Desk Equipment
Adding Location Permissions to a Service Catalog no longer prevents selecting any Service Catalog on Upgrade/Downgrade Actions. Catalogs are now appropriately restricted by the Locations on the Service Catalog and Service Pools.
IN-2846 (IN201935500)
Service Pools
Upgrade/Downgrade Actions
Inactive Service Pools no longer prevent selecting a Service Catalog on Upgrade/Downgrade Actions.
IN-2846 (IN201935500)
Service Pools
Upgrade/Downgrade Actions
Database Changes in 2019.6
There are no database changes for 2019.6.
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title2019.5
Notable Changes
  • Optimized the Charges Grid and Ports/Pins/Lens Picker.
  • Added an Open Source Button to the Charges Grid.
  • Added Ports/Pins/Lens Transfer Import
  • Added an Add From SDC button to the Service Desk Workflow tab
  • Added a unique key on Ports/Pins/Lens. The Port/Pin/Len Side is now required. This prevents users from creating duplicate Ports/Pins/Lens records and prevents the system from creating duplicate Ports/Pins/Lens records from an Import.
    • Note: When the test system is upgraded to 2019.5 or later, PCR will add an Adhoc grid (to test and production) for any customers who currently use cable. Customers are responsible for cleaning up the data on production before they can upgrade to 2019.5 (or later) in production. We will NOT upgrade any customers to 2019.5 or later if the Adhoc grid still contains duplicate Ports/Pins/Lens records. If you have any issues cleaning up the data, please send an email to help@pcr.com for assistance.
Please review the Database Changes in 2019.5 and make any necessary changes to your Adhoc Grids, Custom Events, and API calls.
Release 2019.5.2 (11-13-2019)
Component
Description
Type
Incident(s)
Documentation
Billing

Using GLA Splits no longer cause the Bill Progress Percentages to go above 100%.


The Invoiced Amount on the Invoice Printout, Invoices Grid, and the GLA Account Totals/Current Balance now includes the Taxed Amount. 
IN-2921 (IN201936601)

Calls and Usage attached to Services with Split Expense GLAs Percentages now bill on each split. (Previously only the first split was billed).


The Override Amount on Service Desk Equipment Charges is now carried over to the Equipment Charges after the Service Desk Item is Finalized.
 IN-2922 (IN201936602)
CustomerCenter
Users can now set the Account Number/Default GLA on Stand-Alone Equipment.  However, the Owner and GLA MUST be the same for all pieces of Stand-Alone Equipment. (i.e. You set the Owner and GLA on once piece of Stand-Alone Equipment and it applies to all of the Stand-Alone Equipment for that Request).
(IN201936659)
Creating a New Contact with CustomerCenter no longer throws an error.


Release 2019.5.1 (10-23-2019)
Component
Description
Type
Incident(s)
Documentation
Billing
Charges stopped exactly on the Start Date of a Bill now Prorate correctly.
IN201936583

Test Bills and Bill Estimates no longer flag charges as Billing Complete.


General
Corrected an issue that:
  1. Prevented the Bulk Update from updating Services (for customers who do not user Service Pools)
  2. Prevented Service Actions from saving (for customers who do not have any Auth Code Types defined).


Release 2019.5 (10-07-2019)

Component
Description
Type
Incident(s)
Documentation
API
Added token-based authentication to Service Host REST API for Team Dynamix.

Service Host Rest APIs
Billing
Added the following columns to the Admin → Billing → View/Report → Charges Grid:
  1. Prorate Flag (Only if the configuration BILL_MRC_CHANGE_FORCE_PRORATE is turned off)
  2. MRC Start Date (only populated for MRCs)
  3. MRC Stop Date (only populated for MRCs)
  4. NRC Transaction Date (only populated for NRCs)
  5. Annual/Semi-Annual/Quarterly Recurring Date (only populated for Alternate Recurring Charges)
  6. Annual/Semi-Annual/Quarterly Stop Date (only populated for Alternate Recurring Charges)

Charges Report
Added an Open Source button to the Admin → Billing → View/Report → Charges Grid. The new button opens the Source record: Service, GLA, Equipment, or Service Desk.


Optimized the Admin → Billing → View/Report → Charges Grid to improve grid load times significantly.  By default, the grid now autoloads (rather than waiting for you to add a filter or refresh the grid). 


The Bill grid's Check Progress form no longer shows more than 100% in the Processing Bill Calls section (when multiple Expense Object Code Overrides are defined).
Note: The Process Bill Calls section may still show more than 100% in if GLA splits are used.


GLA Changes now properly update Alternate Recurring Charges (Annual Recurring, Semi-Annual Recurring, and Quarterly Recurring).

Known Issue Forum Post
GLA Charges Import
Service Charges Import
Charge Catalog Imports
Services API (Charges)
GLA API (Charges)
Equipment API (Charges)
Charge Catalogs
Inventory Tabs - Charges
Cable
Optimized the Ports/Pins/Lens picker for Equipment records that have more than 10,000 ports.


Added a unique key on Ports/Pins/Lens. The Ports/Pins/Lens Side is now required. 
Note: When the test system is upgraded to 2019.5 or later, PCR will add an Adhoc grid (to test and production) for any customers who currently use cable. Customers are responsible for cleaning up the data in production before they can upgrade production to 2019.5 (or later). If you would like to review the Adhoc Queries or add them before scheduling your upgrade, please download the SQL file from the release notes. 

If you have any issues cleaning up the data, please send an email to help@pcr.com for assistance.

Duplicate PPL Adhoc Query Downloads
MySQL
Oracle

Communications
Added multiple enhancements to the Avaya Module:
  • Avaya Phone Templates: Form and Grid
    • Adds "System Use Templates" that can be copied to make customized templates
  • Added support for 9608SIP set types

Avaya Documentation
CustomerCenter

Approvers are now able to see the Cancel Request Button on the View Request Page for their Requests.
IN201935025

The original Owner of a Service or Equipment is now preserved for a Change Owner Request.
IN201936238
IN201834895

General
Fixed an issue where some tool-tips, filters, and hover images would appear behind a PCR-360 form.
IN201731534
Users can now update existing List Values. 
IN201936427
Imports & Exports
Added a Ports/Pins/Lens Transfer Import that will transfer ports from one Equipment record to another.

Ports/Pins/Lens/ Transfer Import
Services
The Associated Service Picker on Equipment now restricts the Services by the Location and Service Locations (for Multiple Location Services). The Service Location(s) must match (or be a descendant of) the Location specified on the Equipment record.


Service Desk
Added an Add From SDC button to the Service Desk Workflow tab. This button allows adding SDC workflow to any existing Service Desk item that is not closed (i.e., Void, Denied, Finalized, Billed, etc.).

Additional SDC Workflow: Requirements
Workflow
SDC
Add Actions created by the PCR-360 Wizard now set the Service Options (Billable, Report 911), and the Default Service Host using the Service Catalog's defaults.
IN201833229
IN201834684

Fixed alignment issues with the Service Order Description on the Service Desk Printout.
IN201936068
The Workgroup and Worker fields are once again editable on the Service Desk Labor Form.
IN201935841
IN201935576
Service Desk Labor
Equipment SDCs no longer match SDCs with the 'Any' SDC type selected.  Equipment SDCs must exactly match the Equipment Catalog on the Service Desk Item.


Database Changes in 2019.5
Table Name
Change
Table Changes
Table Name
Change
Table Changes
PORTS_PINS_LENSUpdated
CHANGE `PORT_SIDE_LISTS_RECID` `PORT_SIDE_LISTS_RECID` int NOT NULL;
 
Added a Unique index on (EQUIPMENT_RECID, PORT, PORT_SIDE_LISTS_RECID)
SERVICE_HOSTSUpdated
ADD COLUMN LOGIN_ADDRESS VARCHAR(100) NULL AFTER
ADD COLUMN LOGIN_HEADERS LONGTEXT NULL
ADD COLUMN TOKEN LONGTEXT NULL
ADD COLUMN RATE_LIMIT INT NOT NULL DEFAULT 0
ADD COLUMN RATE_LIMIT_REMAINING INT NOT NULL DEFAULT 0
ADD COLUMN RATE_LIMIT_RESET DATETIME NULL AFTER

...
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title2019.4
Notable Changes
  • We added Historical Cable Data to Service Desk. This corrects several issues with Cable Statuses on Actions. In particular, completed Actions will now reflect the Cable status at the time of completion, not the current cable status.
  • We have converted Service Order Only Actions to Task Actions. This change gives customers a more generic way of tracking work on a Service Order; since not all work relates directly to a Service. This change replaces the Service Catalog type of "Service Order Only" with "Task" and adds a "Task" option to the Action selector on Service Desk Actions. Services cannot be created using "Task" type Service Catalogs.
  • We added several new Cisco Features and fixed several bugs.
  • We removed calDav support from the PCR-360 Calendar.
  • Users with an Administrator role can now add the Row ID column to any grid or picker.
  • When an Action is saved with a Service selected, Service Remarks are now automatically copied into the Activity/Remarks tab of the Action.
  • Added the ability to run Imports in Batches.

Please review the Database Changes in 2019.4 and make any necessary changes to your Adhoc Grids, Custom Events, and API calls.
Release 2019.4.3 (11-13-2019)
Component
Description
Type
Incident(s)
Documentation
Billing
Using GLA Splits no longer cause the Bill Progress Percentages to go above 100%.


The Invoiced Amount on the Invoice Printout, Invoices Grid, and the GLA Account Totals/Current Balance now includes the Taxed Amount. 
IN-2921 (IN201936601)

Calls and Usage attached to Services with Split Expense GLAs Percentages now bill on each split. (Previously only the first split was billed).


The Override Amount on Service Desk Equipment Charges is now carried over to the Equipment Charges after the Service Desk Item is Finalized.
 IN-2922 (IN201936602)
Release 2019.4.2 (10-23-2019)
Component
Description
Type
Incident(s)
Documentation
Billing
Charges stopped exactly on the Start Date of a Bill now Prorate correctly.
IN201936583

Test Bills and Bill Estimates no longer flag charges as Billing Complete.


General
Corrected an issue that:
  1. Prevented the Bulk Update from updating Services (for customers who do not user Service Pools)
  2. Prevented Service Actions from saving (for customers who do not have any Auth Code Types defined).


Release 2019.4.1 (09-13-2019)

Component


Description


Type


Incident(s)


Documentation

General
Addresses slowness issues with the 2019.3 upgrade. 
Note: This fix reverts a bugfix introduced in 2019.1. "Fixed an issue where saving a Perspective sometimes unchecked the Auto Load Data checkbox." This bug will be addressed in a future release.
IN201936364
IN201936437

Release 2019.4 (08-26-2019)

Component
Description
Type
Incident(s)
Documentation
API
Added a Service Desk Task Action endpoint.

Service Desk API Calls
Billing
Added a GLA format column to the Invoices grid.


The GLA Replace process now adds a remark to the GLA record and the Replacement GLA record containing the Original GLA, the New GLA, the effective date, and the user that updated the record.
IN201834069
IN201832689
GLA Catalogs
GLA Tabs
Cable
Added buttons to the Service Desk Cable form that open PPL Range forms for Origination and Destination Equipment.

Service Desk Cabling
Ports/Pins/Lens Form
Replacing a Pair on the Path Leg form now replaces the From and To Ports.


Replacing a Pair or Port on the Paths Legs form now changes the old pair to Spare (if it isn't on any other paths).


Communications
New Cisco features:
  • Added Gateway Device Support to Service Desk Actions.
  • Added End User support to Service Desk Actions.
  • Added Device Templates to support Analog Devices.


Cisco
Communication Module
Service Desk Communication
Service Hosts
Fixed number of form issues and bugs in the Cisco Module.


CustomerCenter

Service Order Only Actions are now Task Actions.

See Task Actions changes for more detail
User-Defined Date fields in CustomerCenter no longer erroneously fail validation. 


We have fixed several display issues in CustomerCenter:
  • Pickers now render correctly.
  • The "Add Row" menu for User-Defined Tables in CustomerCenter now displays over the table.


Removed the 'Catalog Search' Box from Change and Remove Request forms.


Services and Equipment owned by a user will now show up in the "My Department Services and Equipment" grid on the home page for coordinators.


Ordering stand-alone Equipment no longer adds multiple Default GLAs to the Request.


Service and Equipment UDFs are now displayed on Report A Problem.


Equipment UDFs can now be shown in CustomerCenter.
IN201935752
Deleting Ready To Submit requests no longer throws an error.
IN201936307
IN201936258
IN201935476

Escalations & Notifications
Fixed layout issues with the Escalation Sequence form.


General
Users with an Administrator role can now add the Row ID column to any grid or picker.

How to get RECID values
Permissions
Added a Master Lock mechanism to reduce the database impact from demanding Events.  Only one Event in the Master Lock group may run at any given time.

Events
Removed calDav support from the PCR-360 Calendar.
IN201935781Calendar
User-Defined Fields can be deleted from the system entirely; the system will no longer throw an error if values are assigned to the UDFs.
IN201833382
Location History Report now includes changes to Location Servicing Equipment.
IN201726075
Inventory
Added an "Add Existing" Button to the Equipment Children tab.

Inventory - Equipment Children
Imports & Exports
Added a Service Desk Task Action Import.

Service Desk Imports
Imports can now run in batches. 
A single import definition can run the same file through multiple import types. (e.g., a CSV file containing Service and Location information could run through a Location import first to create Locations, then a Service Import to create new Services with the Locations in the file).

Import File Formats
The Available Charges Bulk Update no longer fails when triggered from an Import (i.e., the Charge Catalog Import).  This change drops the USERS_RECID (Foreign Key) column and replaces it with the USERID column (string/text).


Services
Improved the Service ID validation against the Service Catalog's Format for the API, Imports, Services, Service Desk Actions, etc. 


Service Desk
Added Task Actions to Service Orders.
This change:
  • Replaces the Service Catalog type of "Service Order Only" with "Task."
  • Adds a "Task" option to the Action selector on Service Desk Actions.
Note: This functionality replaces Service Order Only Actions. Services cannot be created using "Task" type Service Catalogs.

Task Action Requirements
Task Action Usage
Service Catalog Changes
Service Desk Actions
Added Historical Cable Data to Service Desk.
Once a Service Desk Item is Completed or Voided, Cabling data is captured and stored permanently. Completed Service Desk Items do not reflect changes to live Cable Data.
IN201935605
IN201834358
Service Desk Cabling
Service Desk Completed Cabling
Added two new reporting buttons to the Completed Cabling tab:
  • View Historical Path displays the Path before completing the Order.
  • View Current Path displays the current path on the Service.

Service Desk Completed Cabling
When an Action is saved with a Service selected, Service Remarks are now automatically copied into the Activity/Remarks tab of the Action.
Note: This functionality won on Voting List #3

Service Desk Activity/Remarks
Increased the size of the Data ID field on Service Desk Actions.
IN201935599
Service Desk Actions
Service Desk Cabling
Service Desk Communication
Removed the Catalog value from the Service Picker display to improve performance. This will improve the performance of grids showing the Service ID and Catalog, as well as the performance of the Service Picker.

Service Desk Actions
Service Desk Cabling
Service Desk Communication
Task actions (formally Service Order Only Actions) with charges can no longer be completed without an Owner.
IN201833454
Upgrade/Downgrade Actions no longer fail validation if the Service Catalog is not selected when creating the Action.  Previously, if you did not select the Service Catalog and saved the Action, a field validation error was displayed, and the form prevented correcting the data.
IN201834380
For Upgrade/Downgrade Actions, selecting a Service Catalog no longer overwrites the Services Options on the action.  The Service Options on the Action come from the options already set on the Service.

Upgrade/Downgrade Actions
Create an Upgrade/Downgrade Action
Upgrade/Downgrade Actions now update the Service Catalog on the Service upon completion of the Action.  This stopped working in 2018.1.


The entire Service Desk Cabling form is now "Read Only" for Out Cable Actions.  The Add, Clear, and Swap buttons are no longer accessible on Out Cable Actions.


Swap Actions now complete without an error when one Service has a Cable Path, and the other does not.


Pairs/Ports are now Assigned after completing a Swap Action.


Deleting the Cable Path Legs on a Swap action now sets the Pairs/Ports back to Assigned, rather than Pending Connect/Pending Disconnect.


The Service Desk View Path report now displays the Service/Circuit ID and Reference for Pending Actions.


The Service Desk 360 Wizard now populates the SDC column for Service Desk Actions.
IN201935119
Adding new Cable Data to Incidents no longer throws an error.


Alternate Recurring Charges with an action of "Stop" on Service Desk now properly stop when the Order/Action is Finalized.
IN201935363
Completing a Service Order with no Actions on it no longer throws an error.


Database Changes in 2019.4
Table Name
Change
Table Changes
BULK_UPDATE_HISTORYUpdated
DROP COLUMN USERS_RECID
ADD COLUMN USERID VARCHAR(20) NOT NULL
DEVICE_DEFAULTSNewAdded the Table to PCR-360
IMPORT_FORMATSUpdated
DROP COLUMN DUPLICATES
DROP COLUMN IMPORT_RECORD_TYPES_RECID
IMPORT_RECORD_FORMATSUpdated
ADD IMPORT_RECORD_TYPES_RECID INT NOT NULL
ADD FORMAT_SEQUENCE INT DEFAULT 10 NOT NULL
ADD DUPLICATES VARCHAR(1) DEFAULT NULL
SERVICE_DESK_CABLING_OUTRemovedDropped the Table from PCR-360
SERVICE_DESK_CABLING_PITNewAdded the Table to PCR-360

...
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title2019.3
Notable Changes
The most significant change to PCR-360 we have made in this release affects all grids and pickers in the application.  By default, the grid count is now disabled on all grids and pickers.  We have made this change in order to drastically improve performance by reducing the grid load time across the application.  In our testing, we found some grids load, on average, twice as fast, or more.   We believe this change will improve the overall usability of the application and allow our users to complete their work more efficiently.  Please review the documentation (linked in the release notes below) to see how the grid functionality has changed with this release.  
Release 2019.3.9 (11-13-2019)
Component
Description
Type
Incident(s)
Documentation
Billing
Using GLA Splits no longer cause the Bill Progress Percentages to go above 100%.


The Invoiced Amount on the Invoice Printout, Invoices Grid, and the GLA Account Totals/Current Balance now includes the Taxed Amount. 
IN-2921 (IN201936601)

Calls and Usage attached to Services with Split Expense GLAs Percentages now bill on each split. (Previously only the first split was billed).


The Override Amount on Service Desk Equipment Charges is now carried over to the Equipment Charges after the Service Desk Item is Finalized.
 IN-2922 (IN201936602)
Release 2019.3.8 (10-23-2019)
Component
Description
Type
Incident(s)
Documentation
Billing
Charges stopped exactly on the Start Date of a Bill now Prorate correctly.
IN201936583

Test Bills and Bill Estimates no longer flag charges as Billing Complete.


Release 2019.3.7 (09-13-2019)

Component


Description


Type


Incident(s)


Documentation

General
Addresses slowness issues with the 2019.3 upgrade. 
Note: This fix reverts a bugfix introduced in 2019.1. "Fixed an issue where saving a Perspective sometimes unchecked the Auto Load Data checkbox." This bug will be addressed in a future release.
IN201936364
IN201936437

Release 2019.3.6 (08-29-2019)

Component


Description


Type


Incident(s)


Documentation

Billing
The Viewbill Service Summary no longer lists Services twice under each Charge Account.


Cable
Significantly improved the performance of Ports/Pins/Lens Pickers when the Equipment has over 1000 connected Ports/Pins/Lens. 


Release 2019.3.5 (08-20-2019)

Component


Description


Type


Incident(s)


Documentation

CustomerCenter
Fixed an error caused when adding Stand-Alone Equipment to the Cart after a Package containing Stand-Along Equipment was added to the Cart. 
IN201936263
Call Processing
Call Rating no longer fails for 7-digit dialed numbers when the default NPA is blank.


Release 2019.3.4 (08-05-2019)

Component


Description


Type


Incident(s)


Documentation

Billing
The Bill Archive process no longer fails. 


Release 2019.3.3 (07-26-2019)

Component


Description


Type


Incident(s)


Documentation

API
The Services API Endpoint now adds Service Charges with the default Catalog Amount if no Amount is specified in the API call.


CustomerCenter
The Pending Requests page no longer errors under certain (edge case) conditions.



Calls
Restored the Call Type Column to the Call Details grid.


Release 2019.3.2 (07-08-2019)

Component


Description


Type


Incident(s)


Documentation

General
The Charge Total fields on forms stopped displaying data after the grid count changes; these fields now display data.
Affected forms: GLA, Services, Service Desk (Charges tab and Labor tab), and Service Desk Estimate. 
IN201935883
Imports
The Path Full import expects Location Types to be provided with multiple components (just like the Location). The Import no longer fails if multiple levels are provided for the Location Type.  



Time Entry
The "Hours Total" on the Time Entry grid stopped displaying data after the grid count changes; this field now displays data. 


Release 2019.3.1 (06-20-2019)

Component


Description


Type


Incident(s)


Documentation

Billing
When processing Monthly Recurring Charges that were Stopped on the Billed Through Date the billing process was incorrectly generating Bill Details transactions.  The process should only flag the charge as Billing Complete and not generate any Bill Details transactions.
IN201935378


Service Desk
The Workflow tab on Actions stopped displaying data after the grid count changes; this tab now displays data. 



Release 2019.3 (05-28-19)

Component
Description
Type
Incident(s)
Documentation
Component
Description
Type
Incident(s)
Documentation
API
Added a Service Desk Labor endpoint to the API.

Service Desk Labor API
Billing
The CSV option for the "Full Detail View" of the Bill now returns a CSV file containing the full Bill Details.
IN201731626
IN201731500		View Bill
Long Service Desk Descriptions without spaces no longer run off the side of the Report Printout.
IN201731654
Bill Approval no longer throws an error when the Invoices configuration option is disabled.


Calls
Added "Cost Before Markup" to the Call Details and Usage Details grids.


CustomerCenter
Removing a piece of stand-alone Equipment from the My Equipment Grid in CustomerCenter no longer triggers a 500 Error.
IN201935413
The Request Tracking Page now displays the "Move To Location", "Move Address", and "Move Building ID" when a "Move To Location" is entered on the 'Action'.


General
Grid counts are now disabled by default. This greatly improves overall application performance and reduces load times on grids.

The Grid
Pickers
Count Report Getting Started
Changed Building Number to Building ID on the Locations grid and the Locations' Address tab.

Locations Tabs
Locations Imports
360 View
Subgrid page navigation now works correctly.  Some subgrids were not displaying information; this has been fixed.  

The Grid
Dashboard drill-down now displays the correct number of results. 
IN201832282
Navigating Tab Grids with the Next and Previous buttons no longer generates an error when trying to navigate past the first or last page. 


Inventory
Inventory counts now exclude Consumed Equipment Records. This includes the Equipment Availability Indicator.


The Associated Service ID Picker on Equipment now properly limits the Services by Location for Single-Location Services.
IN201834873
Imports & Exports
Improved the performance of the GLA Charge Import.
IN201935271
The Equipment Import can now update the Location of Existing Equipment.
IN201832773Equipment Import
If the Service Import triggers certain errors, it no longer rolls-back the import lines that were processed before the error occurred.
All Imports now commit all changes after each line is processes; if an import aborts for some reason, the lines in the file before the error will stay processed, instead of being rolled back.
IN201833708
Imports

Resolved a number of issues with the Import definition header functionality: 
  • Adding a new Header Record no longer erroneously adds additional mappings.
  • Adding a new Header Record now appears in the grid after saving the record.
  • Adding mappings now correctly restricts the user from entering an Index and a Start/End position for the mapping. Import files can be Delimited or Fixed-Width, not both. 


The Equipment Import no longer throws an error when the import line contains unit values.
IN201935592
Reporting
When CSV is the default option on the Generate Report Form, the Send Email checkbox is now enabled.


Services
Added the fields "Company ID", "Reference" and "Rating Group" to the Service Bulk Update.
IN201834935
IN201834931
Service Bulk Update
Service Desk
Added a "Location Column" to the Service Desk Workflow Report.
Added a "Move To Location" Column to the Service Desk Workflow Report.


Optimized the Service Desk Equipment Report so it no longer hangs when loading the grid.


The Service Desk Labor Report now correctly opens the Service Desk Form instead of the Service Desk Labor Form.



Database Changes in 2019.3
No Database changes were made for 2019.3.

 Expand
title2019.2
Note: All versions after 2018.1 require an upgrade to PHP 7.2, hosted customers and customers who have 2018.1 already have the PHP upgrade.  Most updates to test systems will need to occur during non-business hours. Please send any scheduling requests to help@pcr.com.
This release contains some table changes that could cause issues with Adhocs, API calls, or other custom processes.  Please review the Database Changes in 2019.2 to review the changes and make the necessary changes to your customizations.

Licensed Customers will need to install PHP 7.2 before we can upgrade test to 2019.2, the instructions can be found here: PHP 7.2 Upgrade. Please consult PCR before upgrading your system.
Release 2019.2.4 (06-20-2019)

Component


Description


Type


Incident(s)


Documentation

Billing
When processing Monthly Recurring Charges that were Stopped on the Billed Through Date the billing process was incorrectly generating Bill Details transactions.  The process should only flag the charge as Billing Complete and not generate any Bill Details transactions.
IN201935378



Release 2019.2.3 (05-23-2019)

Component


Description


Type


Incident(s)


Documentation

API
To address a rapidly growing API Request table, full API responses will not be saved for successful SQL POST calls or GET API Calls; only error responses will be saved.

IN201935671
Release 2019.2.2 (05-10-2019)

Component


Description


Type


Incident(s)


Documentation

API 
The permissions set on each API Endpoint are now obeyed when called from a Custom Endpoint.

Custom API
Escalations & Notifications  
Added a process to convert the Escalation Sequences to the new format used in 2019.1.
IN201935672

Release 2019.2.1 (04-25-2019)

Component


Description


Type


Incident(s)


Documentation

General
Corrected a missing parameter from the Initial 2019.2 release.


Release 2019.2 (04-19-19)

Component
Description
Type
Incident(s)
Documentation
API
Reworked the API Error Responses to be consistent for all endpoints.

API
Cable
Fixed an issue where using the general search on the Ports/Pins/Lens grid (on the Equipment form) would throw an error.
IN201834888
IN201935103

Communications
Added COR functionality to the Avaya module.

Communications Module
Avaya COR
Added Avaya Authorization Code functionality.

Avaya Authorization Codes
CustomerCenter
Added Package Types.

Service Desk Packages
Packages
On the Order Details Form:
  • Changed the "Apply All" label to "Apply Order Details".
  • Changed the "Yes" option to "Overwrite All Order Details".

Order Details
The Location Picker was displayed on every Catalog page; now it is only displayed on the page when items on that page have Location Restrictions.

Add a Service
Add Equipment
Fixed an issue where long Package Descriptions (with line breaks) were causing layout inconsistencies on the Packages page.

Service Desk Packages
Packages
The Additional Charges section now displays the text "none" when no charges exist (instead of a blank line).


Events & Notifications
Fixed an issue causing Events to fail during the fall Daylight Savings Time transition.


General
The following functions, keywords and classes are now allowed in Custom Logic:
  • new
  • DateTime
  • DateInterval
  • add
  • sub
  • diff
  • format
  • setTimestamp
  • setTime
  • setDate

Custom Logic
Syntax
How To: Scheduling Regular Maintenance
Improvements to Custom Validation Messages
  • The Customer Name is displayed on the first line of message. This includes messages generated from a form, the API or Imports. 
  • The Error Dialog title was changed to "Error (Custom Validation)" to identify Custom Error messages.
  • The Warning Dialog title was changed to "Warning (Custom Validation)" to identify Custom Warning messages.


Custom Validation
Fixed an issue with Custom Validation where improperly formatted code in the validation message would trigger an "Oops Error" instead of displaying the appropriate error message.


Fixed an issue where some pickers would not load the Default Perspective.
IN201833946 IN201834044
Fixed a variety of display issues related to HTML in Remarks data.  HTML entered into the system via the API, Imports or the Remarks form is now filtered to remove any potentially problematic or malformed HTML.
IN201832912
IN201732074
IN201832314
Allowed HTML Tags
Imports & Exports
Fixed an issue causing Exports to fail when manually triggered from the Exports Files grid.


Removed several unused columns from Import Definitions.

Database Changes
Fixed an issue where Authcode Calls were not always rated using the correct call type for local or long-distance calls.


Reporting
Fixed an issue preventing the Crystal Report Batch process from sending the completion message. Fixed an issue preventing the Crystal Report Batch process from deleting Event the Batch is linked to.
IN201834202
Service Desk
Fixed an issue where Service Desk Remove Actions removed the Location on the Service after completion of the Action.
IN201833926
Fixed an issue where returning Equipment with a credit charge was applying a double credit after the return (rather than a Debit to cancel out the original credit).
IN201833399
Fixed an issue where the Service Desk Auto-Assign was not filtering by the Location selected on the Action.




Database Changes in 2019.2
Table Name
Change
Table Changes
Table Name
Change
Table Changes
CONTACTS_REMARKS
update
ADD COLUMN HTML_REMARKS NOT NULL
ADD COLUMN PLAIN_REMARKS NOT NULL
DROP COLUMN REMARKS
DEPT_HIERARCHY_REMARKS
update
ADD COLUMN HTML_REMARKS NOT NULL
ADD COLUMN PLAIN_REMARKS NOT NULL
DROP COLUMN REMARKS
SERVICES_REMARKS
update
ADD COLUMN HTML_REMARKS NOT NULL
ADD COLUMN PLAIN_REMARKS NOT NULL
DROP COLUMN REMARKS
EQUIPMENT_REMARKS
update
ADD COLUMN HTML_REMARKS NOT NULL
ADD COLUMN PLAIN_REMARKS NOT NULL
DROP COLUMN REMARKS
SERVICE_DESK_ACTIVITY
update
ADD COLUMN HTML_REMARKS DEFAULT NULL
ADD COLUMN PLAIN_REMARKS DEFAULT NULL
DROP COLUMN REMARKS
PURCHASE_ORDER_ACTIVITY
update
ADD COLUMN HTML_REMARKS DEFAULT NULL
ADD COLUMN PLAIN_REMARKS DEFAULT NULL
DROP COLUMN REMARKS
RETURN_ORDER_ACTIVITY
update
ADD COLUMN HTML_REMARKS DEFAULT NULL
ADD COLUMN PLAIN_REMARKS DEFAULT NULL
DROP COLUMN REMARKS
PAYMENTS_REMARKS
update
ADD COLUMN HTML_REMARKS NO NULL
ADD COLUMN PLAIN_REMARKS NOT NULL
DROP COLUMN REMARKS
PACKAGES
update
ADD COLUMN PACKAGE_TYPE_LISTS_RECID INTEGER NOT NULL
IMPORT_RECORD_TYPES_COLS
update
Removed BILLED_DATE, CONSUMED, SDA_NUMBER and AVAILABLE_SERVICE_HOST as column options.
LOCATIONS_REMARKS
update
ADD COLUMN HTML_REMARKS NO NULL
ADD COLUMN PLAIN_REMARKS NOT NULL
DROP COLUMN REMARKS
GLA_ACTIVITY
update
ADD COLUMN HTML_REMARKS DEFAULT NULL
ADD COLUMN PLAIN_REMARKS DEFAULT NULL
DROP COLUMN REMARKS
AVAYA_AARDIGITCONVERSION
update
Renamed AVAYA_AARDIGITCONVERSION TO AVAYA_AARDIGITCONVERSIONS
AVAYA_ABBREVIATEDDIALINGGROUP
update
Renamed AVAYA_ABBREVIATEDDIALINGGROUP TO AVAYA_ABBREVIATEDDIALINGGROUPS
AVAYA_AGENT
update
Renamed AVAYA_AGENT TO AVAYA_AGENTS
AVAYA_ANNOUNCEMENT
update
Renamed AVAYA_ANNOUNCEMENT TO AVAYA_ANNOUNCEMENTS
AVAYA_ARSDIGITCONVERSION
update
Renamed AVAYA_ARSDIGITCONVERSION TO AVAYA_ARSDIGITCONVERSIONS
AVAYA_AUDIOGROUP
update
Renamed AVAYA_AUDIOGROUP TO AVAYA_AUDIOGROUPS
AVAYA_AUTHORIZATIONCODE
update
Renamed AVAYA_AUTHORIZATIONCODE TO AVAYA_AUTHORIZATIONCODES
AVAYA_CABINET
update
Renamed AVAYA_CABINET TO AVAYA_CABINETS
AVAYA_COR
update
Renamed AVAYA_COR TO AVAYA_CORS
AVAYA_COVERAGEPATH
update
Renamed AVAYA_COVERAGEPATH TO AVAYA_COVERAGEPATHS
AVAYA_CTILINK
update
Renamed AVAYA_CTILINK TO AVAYA_CTILINKS
AVAYA_EXTENSIONTYPE
update
Renamed AVAYA_EXTENSIONTYPE TO AVAYA_EXTENSIONTYPES
AVAYA_HUNTGROUP
update
Renamed AVAYA_HUNTGROUP TO AVAYA_HUNTGROUPS
AVAYA_IPSERVERINTERFACE
update
Renamed AVAYA_IPSERVERINTERFACE TO AVAYA_IPSERVERINTERFACES
AVAYA_MEDIAGATEWAY
update
Renamed AVAYA_MEDIAGATEWAY TO AVAYA_MEDIAGATEWAYS
AVAYA_PICKUPGROUP
update
Renamed AVAYA_PICKUPGROUP TO AVAYA_PICKUPGROUPS
AVAYA_PORT
update
Renamed AVAYA_PORT TO AVAYA_PORTS
AVAYA_REGISTEREDIPSTATION
update
Renamed AVAYA_REGISTEREDIPSTATION TO AVAYA_REGISTEREDIPSTATIONS
AVAYA_ROUTEPATTERN
update
Renamed AVAYA_ROUTEPATTERN TO AVAYA_ROUTEPATTERNS
AVAYA_SIGNALINGGROUP
update
Renamed AVAYA_SIGNALINGGROUP TO AVAYA_SIGNALINGGROUPS
AVAYA_STATION
update
Renamed AVAYA_STATION TO AVAYA_STATIONS
AVAYA_TRUNKGROUP
update
Renamed AVAYA_TRUNKGROUP TO AVAYA_TRUNKGROUPS
AVAYA_UNIFORMDIALPLAN
update
Renamed AVAYA_UNIFORMDIALPLAN TO AVAYA_UNIFORMDIALPLANS
AVAYA_VDN
update
Renamed AVAYA_VDN TO AVAYA_VDNS
AVAYA_VECTOR
update
Renamed AVAYA_VECTOR TO AVAYA_VECTORS
AVAYA_WITNESSSTATION
update
Renamed AVAYA_WITNESSSTATION TO AVAYA_WITNESSSTATIONS


 Expand
title2019.1
Note: All versions after 2018.1  require an upgrade to PHP 7.2, hosted customers and customers who have 2018.1 already have the php upgrade.  Most updates to test systems will need to occur during non-business hours. Please send any scheduling requests to help@pcr.com.
This release contains some table changes that could cause issues with Adhocs, API calls, Grid Perspectives, or other custom processes.  Please review the Database Changes in 2019.1 to review the changes and make the necessary changes to your customizations.

Licensed Customers will need to install PHP 7.2 before we can upgrade test to 2019.1, the instructions can be found here: PHP 7.2 Upgrade. Please consult PCR before upgrading your system.

Release 2019.1.4 (06-20-2019)
Component
Description
Type
Incident(s)
Documentation
Billing
When processing Monthly Recurring Charges that were Stopped on the Billed Through Date the billing process was incorrectly generating Bill Details transactions.  The process should only flag the charge as Billing Complete and not generate any Bill Details transactions.
IN201935378


Release 2019.1.3 (05-23-2019)
Component
Description
Type
Incident(s)
Documentation
API
To address a rapidly growing API Request table, full API responses will not be saved for successful SQL POST calls or GET API Calls; only error responses will be saved.

IN201935671
Release 2019.1.2 (05-10-2019)
Component
Description
Type
Incident(s)
Documentation
Escalations & Notifications  
Added a process to convert the Escalation Sequences to the new format used in 2019.1.
IN201935672

Release 2019.1.1 (05-10-2019)
Component
Description
Type
Incident(s)
Documentation
API 
The permissions set on each API Endpoint are now obeyed when called from a Custom Endpoint.

Custom API
Release 2019.1 (03-25-19)
Component
Description
Type
Incident(s)
Documentation
API
Added the ability to use Authentication with API calls.
  • Redesigned the API Permissions form.
  • Added the ability to require Authentication.
  • Added the ability to specify an Expiration Date for the API key.

API
API Permissions
Authorization Parameters
Added the ability to Add and Update Contacts via the API.

Contact API Calls
Added the ability to specify the Source field using the Service Desk API.

Service Desk API Calls
Added an API Request Log to assist users with troubleshooting API calls. The log contains all Requests made to the PCR-360 API and the Response.

API Request Log
Added the ability to associate Equipment with a Service Desk Item via the API.

Service Desk Equipment API
Service Desk API
Added the ability to add or update the Rating-Group via the Services API.

Services API
Added the ability to specify an SDC with a Service Desk Action API call.

Service Desk Action API
Added the ability to Stop the following types of Charges via the API:
  • Service Charges
  • Equipment Charges
  • GLA Charges
IN201833443
Equipment Charges API
Service Charges API
GLA Charges API
Added the Effective Flag to the following Charge APIs:
  • Service Charge
  • Equipment Charge
  • GLA Charge

Equipment Charges API
Service Charges API
GLA Charges API
Added the ability to create the following Action types via the API:
  • Add Locations Actions
  • Change Owner Actions
  • Service ID Actions
Users GroupService Desk Action API
Modified the names and columns for various API tables.

Database Changes in 2019.1
Now all POST Requests require content in the body of the request.  URL String parameters are no longer supported for POST Requests.  

API
Added a check to the Services API POST to allow editing a Service with a Formatted Service ID. The API now checks for the Service, removing the requirement that Service RECID be passed via the API Request. Previously the API incorrectly created Duplicate Services.

Services API
Corrected the API Service Charge Error message to properly reference the Service Charge rather than Equipment Charges.


Corrected an issue with the Service Desk API not filling in all Auth Code Service Details.
Added additional fields to Service Desk API
- auth_code_type
- classes_of_service
- bandwidth

Service Desk API
Updated the API to send proper response codes.
  • API sends a 400 response code when the API key is missing or has invalid permissions.
  • API requests now fail with a 503 response code when the application is in Maintenance Mode.
  • More codes are specified in the documentation.

API Response Codes
Fixed an issue where the GLA API was not properly enforcing required GLA Components.

GLA API
Fixed an issue where the API did not populate Service Location on Remove Action if service is Multi-Location and only has one Location.
IN201834748
The Service Desk API Change and Remove Actions now allow a Location for a Multiple-Location Service only if that Location is already associated to that Service.
The API now returns appropriate error messages for change actions ("The 'location' provided is not associated with the Service." and "This Service has multiple Locations and requires the 'location' parameter.")
IN201834748Service Desk Action API
Fixed an issue where the Services API allowed duplicate GLA types of 100%.
IN201935127
Billing & Charges
The Bill process will be prevented from running if the Bill range overlaps an existing bill.

Bills
Cable
Fixed an issue where the From Equipment Location disappeared on the Cable Maintenance Grid when a pair strand was saved.
IN201935022
Calls
Fixed an issue where Call Rating would sometimes use the wrong Service Host value for Rating.
IN201832461
CustomerCenter
Fixed an issue where adding Stand-Alone Equipment to the cart would erroneously cause the system to report that Order Details were missing and prevent the cart from submitting.


Fixed an issue with the CustomerCenter Accounts Receivable Details widget where it only displayed Invoices for up to 8 accounts.


Escalations & Notifications

Added the following verbs to Escalations Sequences:
  • POST (Create)
  • PATCH (Change)
  • PUT (Replace)
  • DELETE

Escalations / Notifications
  • Changes to the Escalations Sequences Form:
    • Updated the Escalations Sequences Form to allow only JSON for Service Host Rest Escalations.
    • Removed the Table from the Escalations Sequences Form and replaced it with a JSON input area that validates JSON for Service Host Rest Escalations.
    • Added a Template Data Selector to the Escalations Sequences form for Service Host Rest Escalations.

Escalations / Notifications
Escalations / Notifications Prior to 2019.1 (for comparison)
General
Added a Source column to the Authentication Log to indicate whether a user logged in using LDAP, Shibboleth, the API etc.


Renamed some Authorization Constants:
  • Renamed AUTH_SESSION_EXPIRATION_SECONDS to AUTH_SESSION_ACTIVITY_SECONDS
  • Renamed AUTH_SESSION_REMEMBER_SECONDS to AUTH_SESSION_LIFETIME_SECONDS
  • Replaced AUTH_ADAPTER = "DbTable" with AUTH_ADAPTER = "Native"

Authorization Parameters
API Permissions
API
With this release, the Catalog tab and the Default Charges tab are always visible on the Equipment Catalog form. Default charges are only deleted when the category flag is checked and the record saved. Both Active and Inactive charges are deleted from the Catalog.

Equipment Catalog
PHP 7.2 removed support for mcrypt. All usages of mcrypt in PCR-360 have now been replaced with Openssl.


Fixed an issue where the Adhoc Query Builder form would fail to load for certain users.
IN201832648
Fixed an issue where saving a Perspective sometimes unchecked the Auto Load Data checkbox.
IN201622826
Imports & Exports
Added an Equipment Catalog Import.

Equipment Catalog Import
Added the ability to Unhide Locations using the Cable Full Path Import or the Location Import.

Locations Import
Cable Full Paths Import
Additional Information on Hidden Locations
Improved the performance of the GLA Import when updating UDF values.


The Pair/Strand, Ports/Pins/Lens, and Full Path Imports now account for duplicate Equipment IDs. If the same Equipment ID exists on multiple Equipment records in the application and is referenced in the import file, the import will insert an error line into Imported Records instead of failing the entire file.
IN201833921
IN201833126
Ports/Pins/Lens Import
Pair/Strands Import
Cable Path Full Import
Imports
Fixed an issue causing the GLA Import to fail when trying to populate a GLA Picker UDF on a GLA.


Fixed an issue where certain types of errors would cause the Cable Full Path Import to crash.


Service Desk
Added MAC Address to the Service Desk Equipment Form and Service Desk Equipment Picker.
IN201622826
Fixed an issue where the duplicate Path Leg error message just displayed  'Failed to Save Record'. The error message has more detail to allow the user to correct the data.
IN201834772
Fixed an issue where the Service ID was not displayed on the Service Desk Cabling Diagram for an Add Action.


Fixed an issue that caused odd formatting of graphical Cabling Data on print reports.
IN201834904
Fixed an issue where the Location Picker on the Service Desk Wizard allowed the user to select Inactive Service Location records.




 Anchor
Database Changes in 2019.1
Database Changes in 2019.1
Database Changes in 2019.1
Table NameChangeTable Changes
APIS
Removed

AUTHENTICATION_LOG
Updated
Added AUTH_SOURCE VARCHAR(20)
BILLS
Updated
Added BILL_END_DATE DATETIME NULL
Changed BILL_END_DATE to not allow NULL
API_KEYS
New
API_KEYS_PERMISSIONS
New
API_KEYS_USERS
New
API_KEYS_USERS_TOKENS
New
API_PERMISSIONS
New
API_REQUESTS
New

 Anchor
Hidden Locations
Hidden Locations
Additional Information on Hidden Locations
Before this change, if you had a Location record that you hid using the Hide Button on the Location Grid, and you tried to get the Cable Full Path or Location Import to create that Location, you would get an error. The import would check to see if the Location already existed. The check was ignoring hidden locations, treating them like they didn't exist. So, the import tried to create a new Location record and caused an SQL Duplicate error.
After this change, these two imports will notice that the Location already exists in a hidden state. Now the import retrieves the hidden Location record and updates it, so it is no longer hidden. The process will blank out any old information on the Location (from before it was hidden), so it will seem like a fresh new record. The remaining import logic will treat it as a new record and fill in the values as normal. The Imported Records grid will display a line showing a new Location record added.
A consequence of this is that if there were any old Service Orders that referenced this Location, then any details of the Location that were displayed on the Service Order will now show the new Location values instead of the original values. This problem will eventually be solved by the Service Order archiving change.
...
 Expand
title2018.1
Release 2018.1.5 (06-20-2019)

Component


Description


Type


Incident(s)


Documentation

Billing
When processing Monthly Recurring Charges that were Stopped on the Billed Through Date the billing process was incorrectly generating Bill Details transactions.  The process should only flag the charge as Billing Complete and not generate any Bill Details transactions.
IN201935378



Release 2018.1.4 (03-21-2019)
Component
Description
Type
Incident(s)
Documentation
Billing
Fixed an issue with Prorated Charges started during the current billing cycle. The charges billed for the entire month rather than using the Charge start date to calculate the cost.
IN201935380
IN201935378

Fixed an issue with the View Bill not displaying Calls or Usage in the Service Summary.


Service Desk
Fixed an issue where UDFs were not populated on Actions created from the 360 Service Desk Wizards.
IN201834648
Release 2018.1.3 (03-01-2019)

Component


Description


Type


Incident(s)


Documentation

Dashboard
Optimized the "Call Metrics" widget and fixed an issue where the widget prevented the application from loading. Customers using the Call Metrics widget will no longer receive the "Service Temporarily Unavailable" message.


Release 2018.1.2

Component


Description


Type


Incident(s)


Documentation

General
Fixed an issue where the "Last Modified" user was not updating after saving an existing record.
IN201935192
Release 2018.1.1 
Component
Description
Type
Incident(s)
Documentation
Billing
Fixed an issue where the View Bill Service Summary was blank for Other Equipment Charges and Other Service Desk Charges.

IN201834648
Fixed an issue with the Accounts Receivable pre-loader to prevent a rollback when inserting records.


Service Desk
Fixed Multiple issues with the Service Desk Wizard:
  • The Wizard now creates Change/Remove Actions for Suspended Services.
  • Fixed an issue where Move Actions created by the Service Desk Wizard were not adding the "Move-To" Location on Equipment loaded from the Service.
  • Fixed an issue causing the Service Grid on the Location 360 Form to display duplicate entries.
  • Fixed an issue preventing Location selection on the Service Desk Wizard for Multi-Location Services.
  • Fixed an issue where the wrong SDC was selected for Upgrade/Downgrade Actions.
  • The Location field is now read-only for Change/Remove Actions on Services with no Locations.
IN201834801
IN201834580
IN201834648

Added a "Move-To" Location field to the Service Desk Wizard for Change Actions.



Release 2018.1 (12-20-18)
Component
Description
Type
Incident(s)
Documentation
Billing & Charges
Added Accounts Receivable (AR) Module:
  • AR Specific GLAs for calculating 30, 60, 90 and 120+ day totals
  • Account Management Report
  • GLA Import for AR Accounts
  • Printable Invoices
    • Remittance coupon with AR enabled
    • 30, 60, 90, 120+ totals with AR enabled
  • Payments & Batch Payments
  • Payment Receipts
  • CustomerCenter "Account Details" widget on Homepage
  • Note: This module is available at an additional cost. Please contact your account manager if you are interested in purchasing this module.

Accounts Receivable
GLA Account Management
Invoices
Payments
Payment Batches
Account Details
Added Invoice links to the ViewBill.

View Bill
Added new functionality to Invoices:
  • Converted all Invoice Numbers to INVOICES table records
  • New Invoices form, grid and printout

Invoices
Added Back Billing:
  • Creating a new Monthly Recurring Charge with a Start Date set in the past will bill additional charge amounts to make up past billing.
  • When Stopping existing Monthly Recurring Charges if the Stop Date is set previous to the Billed Through date for that Charge the Bill will then credit the appropriate amount based on what was previously billed.
  • Catch-Up billing is controlled by the "Bill Backward" flag on Charge Catalog and Fiscal settings in Tenant.


Back Billing

Modified the Email Coordinator Bill Process to use Coordinated Department GLA Permissions, Assigned Department GLA Permissions and Contact GLA Permissions.
IN201833950
Bills
Added the Fiscal Start and Fiscal Start Next Year values to Tenant Management.

Tenant Management
Cleanup and optimization of the Charge grids.
Note: This will likely cause an issue with saved Perspectives on Charge Grids. You may need to rebuild those Perspectives after the upgrade.


Fixed an issue where Service Orders and Actions were not consistently marked as Billed. e.g. Orders or Actions Finalized In October (with a September Finalization date) and a September 1 - September 30th Billing cycle would not get marked as Billed until the next billing cycle.
  • Note: Only Incidents, Orders and Actions with Charges will be marked as Billed.  Items without Charges will stay Finalized.
IN201731381
Addressed a number of Bill Caching issues by linking the Bill Cache to the User's session.
  • Fixed an issue where the Clear Bill Cache form would occasionally display the wrong Bill Date Range.
  • Fixes an issue where the Date Ranges were incorrect for an emulated user.
  • Fixes an issue where the GLA Permissions were incorrect for a given User, but correct when emulating that User.
  • Fixes an issue where a Coordinator was unable to see Department Bills that they manage.
  • Addresses other various display issues with Cached Bills.
  • Note: The Bill Cache is now cleared when the User logs out or closes the browser.
IN201731938 IN201833982 IN201834542 IN201834557 IN201834592
Bills
Added a Billing Complete flag to Charges.  The totals on Services and GLAs are calculated based on the Billing Complete flag.
IN201832565
Updating the Description or Prorate Flag on a Service Charge, Equipment Charge, or Gla Charge now carries over to the Charge Record (and properly displayed on the Bill). However, this will not trigger a Start or a Stop on the Charge.
IN201834411
Fixed issues surrounding Charge Start Dates set in the future. (i.e. Charges set with a Start Date of next year)
  • Future Start Dates will not Start or Stop when Effective Today is selected.
  • Future Start Dates will not be recreated with today's date when Date to Last Bill is selected.
IN201731656
Service Tabs: Charges
Equipment Tabs: Charges
Stopping Annual, Semi-Annual and Quarterly Charges now triggers the bill to generate a credit. This is only for the current billing period and does not utilize Back Billing.


Fixed a display issue with the Service Charges tab that was triggered after clicking Save New on the Service Form.


Changing the Default Amount on a Charge Catalog and choosing the "Update Charges" option now properly uses Billing group pricing or GLA Component Pricing when applicable.
IN201833284
Adding a new GLA Component Pricing or Billing Group Pricing entry now prompts the User to update the existing Charges. When the User elects to "Update Charges", the Charges are now updated based on the new GLA Component Pricing or Billing Group Pricing.

IN201833996
GLA Pricing Models
Fixed an issue on the View Bill where the Billing Group dropdown displayed "All" even after a Billing Group was selected.


Fixed an issue with the View Bill where the Owner showed a different value on the CSV and PDF reports. The Owner column on the PDF displayed the Contact but the CSV displayed the Department.

IN201834235
Fixed an issue with the Bill Process Report where clicking the blue "i" icon would sometimes open the wrong record or display an error message.

IN201834361
The GLA Replace Process now properly handles Charges that have never been billed. (Previously the Charge Dates were incorrect on the new GLA)
Note: This fix is in addition to the Hotfix provided in patch 6 of 2.1.4: Charges not transferring during GLA Replace process



CustomerCenter
Added a CustomerCenter "Account Details" widget to the Homepage (Accounts Receivable license only).

Account Details
Fixed an issue where the CustomerCenter Theme Editor would not save or preview changes.


General

Migrated the application from PHP 5.6 to PHP 7.2.
  • PHP 5.6 is no longer supported past December 2018.
  • PHP 7.2 brings various performance enhancements, reduced memory usage and current security fixes.
Note: PHP 7.2 is required for 2018.1 and all subsequent releases.


Added a Wiki Help slide-out to the application that connects directly to the new PCR-360 Wiki.

Integrated Wiki Help
Changed the Prorate/Don't Prorate prompt to an Effective Date prompt with modified verbiage & buttons.



Replacing an Existing GLA
Bulk Update
Bulk Update on Inventory
Charge Catalogs
Charges Tabs
G/L Account (GLA) Catalogs
Inventory Tabs
Service Tabs
Improved the performance of the Contact Pickers in the application, particularly the Contact Owner picker on Service Desk.


Changing a GLA with the Bulk Update process now allows the user to choose whether the Charges will Prorate or not. A prompt is displayed that gives the user two options: to update the GLA Effective Today, or Backdate to the Last Bill.
Note: This affects both Service and Equipment Bulk update processes.


Bulk Update
Imports & Exports
Added a Charge Catalog Import.

Charge Catalog Import
Removed the Call Flags tab from the Import File Format form.


Updating the Default GLA on a piece of Equipment now prompts the User for the Effective Date of the change.


Inventory
Fixed an issue where the Equipment Bulk Update failed to update the Equipment Owner when the Billing Group on the New Owner matched the Billing Group on the Original Owner.        
IN201833813
Removed Remaining Techview references.


People
Adding a new Worker Rate from the Contact Form will automatically populate the Regular, Overtime and Double Overtime fields with the Default Rate on the selected Workgroup.

Workgroups
Reporting
CSV is now the default value on Grid Reports.
Note: This change was suggested during the 2018 Users Group.

Reporting on a Grid
Service Desk
Added a Path Legs Notes field to Service Desk Cabling.

Service Desk Tabs
Add Locations Actions no longer prompt the user when creating the Action. Services with a single location are not modified to a Multiple Location Service until the Action is completed.

Service Desk Change Actions
Enhanced Email Block Functionality:
  • Wildcards and regular expressions may be used for both the Email and Subject values.
  • Whitelists can be created using a negative look ahead regular expression.

Blocked Emails
The User-Defined Fields (UDFs) on an Upgrade/Downgrade Action now retain the Original Values from the Service UDFs when an Action is completed. The UDF tab displays the Original Values and the New Values that were applied to the Service.
The Imports, Service Desk Wizard and API will all set the Upgrade/Downgrade UDF values.
IN201730410
Service Desk Actions
Service Desk Import
Service Desk API
Incident codes are now displayed in Alphabetical order
IN201832233
The Reference Field on Service Desk Actions is now editable on Remove Actions.
IN201832469
The Service Desk Labor Grid now displays the Worker Rate from when the Labor Charges were added (not the current Worker Rate).
IN201833925
Fixed an issue where Finalizing a Remove Action did not always set the correct Stop Date on Charges.


Services
Fixed an issue where the Call Details tab on custom Phone-Type Services (such as Calling Cards) displayed all calls rather than just the calls for that Service.


Creating a Range of Services (from the Service Grid or Service Pools Form) no longer sets a default for the Bandwidth field.
IN201833945
It is now possible to add a Call Type to a Service Catalog Expense Object Code.



Database Changes in 2018.1
Table Name
Change
Table Changes
Table Name
Change
Table Changes
BILL_DETAILSUpdated
ADD INVOICES_RECID NULL
DROP COLUMN INVOICE_NUMBER
BILLSUpdated
CHANGE BILL_DATE DATETIME NOT NULL
ADD LAST_INVOICE INT NULL
BULK_UPDATE_HISTORYUpdated
MODIFY USERS_RECID NULL
CHARGESUpdated
ADD ALTERNATE_STOP_DATE DATETIME NULL
DROP COLUMN MRC_CHANGE_TYPE
DROP COLUMN LAST_BILLS_RECID
DROP COLUMN PREV_BILLS_RECID
CHARGES_BILLEDUpdated
ADD BILLING_COMPLETE NOT NULL
CHRG_CATALOGUpdated
ADD BILL_BACKWARD NOT NULL
EQUIPMENT_CHARGESUpdated
DROP COLUMN CHARGE_PROCESSED
EVENTSUpdatedAdded a new Event for Accounts Receivable to update GLA Account Totals
GLA_CHARGESUpdated
DROP COLUMN CHARGE_PROCESSED
SD_NUMBER_CONFIGUpdated
DROP COLUMN FISCAL_YEAR_START
DROP COLUMN FISCAL_TOGGLE
SERVICE_DESK_CABLINGUpdated
ADD COLUMN NOTES
SERVICE_DESK_CHARGESUpdated
DROP COLUMN CHARGE_PROCESSED
SERVICE_DESK_LABORUpdated
ADD COLUMN REGULAR_HOURLY NOT NULL
ADD COLUMN OVERTIME_HOURLY NOT NULL
ADD COLUMN DOUBLE_OVERTIME_HOURLY NOT NULL
ADD COLUMN DEFAULT_RATE NOT NULL
SERVICESUpdated
DROP COLUMN TECHVIEW
SERVICES_CHARGESUpdated
DROP COLUMN CHARGE_PROCESSED
TENANTSUpdated
ADD FISCAL_YEAR_START NULL
ADD FISCAL_TOGGLE NOT NULL
USER_DEFINED_FIELDS_VALSUpdatedInserted data for Upgrade / Downgrade UDFs on Actions.
GLA_ACCOUNT_MANAGEMENTNew
INVOICESNew
PAYMENT_BATCHESNew
PAYMENTSNew
PAYMENTS_ATTACHMENTSNew
PAYMENTS_INVOICESNew
PAYMENTS_REMARKSNew

...