.Bulk Update v2018.1

The Services Bulk Update screen allows updating multiple services at once. Existing user defined field values will be deleted and the process will run in the background, you will receive a message when it finishes updating the services.

You may update services by selecting them in the grid and clicking the "Bulk Update Selected" button, or if you want to bulk update all equipment in the grid click the "Bulk Update All" button. This will process an update for every service in the grid.

Fields Available

Service Catalog: Change the Service Catalog type. If a location is required for this new catalog type the Location field will also need to be bulk updated.

Location: Change the location where the services are located.

Status: Change the status of the services.

Service Host: Change the Service Host of the services.

SLA: Change the Service Level Agreement for the services.

Contact Owner: Change the contact owner. If the previous owner was a department it will be changed to this contact owner.

OR (Services can only be assigned to a Contact Owner or a Department Owner they cannot be set to both )

Department Owner: Change the department owner. If the previous owner was a contact it will be changed to this department owner.

GLA Format: Set the format for the GLA. If you are updating the owner as well this field will be read-only and set to the GLA Format of the owner. Otherwise you may set the format if you wish to filter the available GLA choices. The format must match the format on the equipment, otherwise it won't be able to update the GLA.

GLA: Update the GLA for the services. This field is filtered by the GLA Format, the default GLA format is used if the format field is blank. Updating this field will remove all existing GLA assignments and replace them with this selection.

When a GLA is edited, the User is prompted to select when that change should apply.  Selecting "Effective Today" will apply the change immediately, while selecting "Date to Last Billed" will begin as of the date of the last Bill Run.  An example of the prompt is displayed below.

Pools: Change the Pools assignment for the services. Like the GLA field, selections in this field will remove all existing Pools assignments, and replace them with this selection.

Billable: Change whether the services are billable or not.

Directory: Change whether the services are Directory-listed in 360 Search and CustomerCenter.

Essential: Change the Essential Service setting for the services.

Report 911: Change the Report 911 setting for the services.