.Services v2019.3

The Services section provides access to Phones, Data, Backbone, Auth Codes, Trunks, and Other Services. This section allows the User to view and manually maintain all the Services tracked in the application. This section allows the User organization's financial team to monitor and make changes to the specific Services that are available to customers or that the organization is currently providing.

Services are organized by the types of Services the User organization provides to customers including Services like Phones, Data, Backbone, Authorization (Auth) Codes, Trunks, and Other Services. The offered Service types can be customized by the System Administrator who can add new types of Services to these offerings.

By clicking on a type of Service listed in the Services folder, Users can access type-specific grids that list every Service that the organization is currently providing or that is currently available for use.

Note: This list of services differs from the Services Catalog in that Services only account for tangible services that are currently in-use or available for use. For example, while the Services Catalog lists all of the phone service types, the User organization could hypothetically provide the items that populate the Services grid are specific, ready-to-use Phone Services with working phone numbers and relevant Equipment.

Once a Service is created, the Service Catalog can not be changed, except by using Bulk Update, on available Services, or by using an Upgrade/Downgrade Service Desk Action.  Both the 'Services API Endpoint' and 'Services Import' also are able to update the Service Catalog, similarly to Bulk Updating does.

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