(v1) .Messages v2022.1

Messages Grid

The Messages page serves as the communication hub for everything within PCR-360. On this page you will see messages from the system and other users that have been directed towards you.

Sending a Message

Add New Message Form

There are two tabs associated with Messages; 'Content' and 'Attachments' .

To create and send a new Message to another user, click the "Write New Message" button at the top of the main Messages grid. In the composing form that pops up, you will notice "To", "Subject" and "Content" fields are required. To select a user to send to, you can either click the down-facing caret to the right of the "To" field or start typing their name and an autocomplete menu will show names to choose from. Multiple users can be added this way within the "To" field. Next, type your "Subject" and provide the body of the message in the "Content" box. If you want to attach a file, open the "Attachments" tab and add it to the grid. When you have completed composing the new message, click the "Send" button at the bottom of the form.

Reading a Message

There are two ways to read a message. You can see a preview of the message by click the "+" box to the left of the message in the grid or you can select the desired message and click "Read Message" (alternatively double-clicking the desired message will open it as well).

Marking as Read & Deleting

If you don't care to read a message you can mark it as read by selecting it in the grid and clicking the "Mark As Read" button.

If you would like to delete a message, you can do this by either selecting it in the grid and clicking "Delete Selected" button or by viewing the message and clicking the "Delete" button at the bottom of the form.

Messaging Options

Messaging within PCR-360 can be configured to allow for only Internal Users, or to also include External Emails by the SEND_EMAIL Configuration Parameter. This configuration impacts how PCR-360 operates for Sending Reports to Coordinators, Service Desk Messaging, Sending Generated Bills, 'Imports/Exports', 'Notifications', and 'Custom Events'.

Messages Widget and Icon

When the Messages widget is active on the Landing Page, Users can view messages from the Messages Widget. The Messages Icon is located in the bottom right corner on all pages in PCR-360. When clicked, both options allow the User to see the total number of unread messages, up to 100, but only a maximum of the 10 most recent messages are viewable at one time. By default, Message check intervals occur every 30 minutes or when the Messages Icon is clicked.

Users can easily mark messages as "read" by clicking and opening individual messages one at a time or by clicking the button. This allows Users the flexibility to quickly and easily see messages from more than one location on the landing page, and manage which messages are read or unread.

Messages Widget and Icon example

If Users want to view more than 10 messages at a time or want more control over messages, they can click the button. This will redirect the User to the Messages Grid which has more options for managing system messages. For more information on how to setup widgets, please see the (v1) System Widgets page.

Known Issues In Messaging

Here is a list of currently known problems with PCR-360's Messaging. These issues will only impact Organizations that do not use Email.

When configured to only Message Internal Users, External Emails for Exports are still sent by the system.
When configured to only Message Internal Users, Coordinators are not sent Bill Generation messages.
When configured to only Message Internal Users, the 'Email Thread' tab for Service Desk Items errors when trying to send a Message through the tab.