(v1) .Email Account Parameters v2018.1

Email Accounts

Email Accounts are specified on a per Tenant basis – however, in the case of sending messages, if any Tenant does not specify an email account it will attempt to use the master default account. If a master default is not specified, an email will not be sent. Each account must include each of the required Account Parameters.

Account Types

Master Default

(one unique account specified for entire application)

Master Default Email Account is used for sending all non Service Desk emails if there is not a Tenant Default account entered; and also, for All Service Desk emails if there is neither a Tenant Service Desk email nor Tenant Default specified.

Tenant Default

(one Default account specified per tenant)

Tenant Default Email Account is used for sending all non Service Desk emails and all Service Desk emails if there is no Tenant Service Desk email specified. The Default Account never receives email so the incoming settings are not available.

Tenant Service Desk

(one Service Desk account specified per tenant)

Service Desk Email Account is used to for sending and receiving all Service Desk emails. If there is not a Service Desk account specified then service desk emails will be sent with the Tenant Default Account (or the Master Default Account) but, service desk email will not be received.

Account Parameters

Outgoing Transport Type

(required)

The method used for sending outgoing email. Options: “SMTP”, “SENDMAIL” or “FILE” Note: if SENDMAIL or FILE is specified some other options are not required.

Outgoing Server

(required if SMTP)

The server/host used for the outgoing email account. Example: "smtp.gmail.com"

Outgoing Port

(required if SMTP)

The port used for the outgoing email account. Example: 465

Outgoing SSL

Whether or not to use SSL encryption for the outgoing email account, not including this parameter indicates a non-secure connection. Options: "SSL" or ""  

Incoming Mailbox Type

(required)

The method used for retrieving incoming email. Options: “IMAP”, “POP3”, “MAILDIR”, “MBOX” Note: MAILDIR and MBOX are local mail storage systems – the mail and web servers must share the same machine.

Incoming Server

(required)

The server/host used for the incoming email account. Example: "imap.gmail.com"

Incoming Port

(required)

The port used for the incoming email account. Example: 993

Incoming SSL

Whether or not to use SSL encryption for the incoming email account. Options: "SSL" or ""

Email

(required)

The from email address used for outgoing messages. Example: "address@gmail.com"

Login

(required)

The login/username used to access the incoming and outgoing accounts. "address@gmail.com"

Password

(required)

The password used to access the incoming and outgoing accounts. Example: "pcrpassword"

Name

The from display name used for outgoing emails. Example: "PCR-360 Admin"

Other Email Addresses

SysAdmin

A system wide email address used when sending messages and alerts about errors and problems. This account is currently only used when the application fails to process an incoming email to Service Desk.