.Service Desk Reports v2018.1

Navigate to Main > Service Desk > View/Report. Double-click on any of the corresponding nodes to see a query-only reporting Grid for the corresponding Service Desk entry type.

Reporting functionality for Service Desk entries is included here for the sake of convenience. Users will likely generate these queries/reports on a frequent basis. Accordingly, these Grids, which also appear within the 'Service Desk' folder in the Reporting section, cannot be modified.

However, all of the functionalities common to all other Grids, in terms of reporting, apply equally to these reporting Grids. For instance, Users can filter items on the Grid, sort by column, and print Grid reports. For more information on Grid functionality, see the Getting Started section entitled Critical Interfaces:The Grid .