How Actions treat Multi-Locations Services

Multi-Location Services are handled on an Action by Action basis based on whatever Location is selected on the Action. What this means to the User is that any related items like Charges , Equipment , or Cable that are specific to a given Location, will only be loaded onto an Action if that Action's Location matches the Location of the Service that is selected for modification. When loading a Multi-Location Service on any Change or Remove Action, the User is prompted to select the Location of the Service that the Action should be making any alterations to on that Action.

In this example, there are two Locations associated to the Multi-Location Service (616) 555-1214 and each Location can have separate Charges, Equipment, and Cable. When the User creates any Change or Remove Action for (616) 555-1214 the User will be prompted to select the Location for the Service that should be selected. In this case the User is prompted to select either "Main Campus > Dedey Hall > 1" or "Southwest Site > Hurley Hall > 1". Whichever Location is selected will determine the Charges , Equipment , and Cable that are loaded into the Action.

Charges

Charges are not required to have a Location set on them. In the above example, the actual Service record for (616) 555-1214 is displayed with its Charges tab selected. The Avaya VOIP Monthly Charge doesn't have a Location set. The other two Charges set here do have Locations and only the Charges that match the Location are loaded into the Action.

Note: Any Charges without a Location will not be loaded into the Action.

Example Action 001

Action 001 is set for Location Main Campus > Dedey Hall > 1. When the User selects the Charges tab of this Action the Cisco Analog Charge is the only Charge that is loaded into this tab. This is because the Charge has a Location specified of Main Campus > Dedey Hall > 1.

Example Action 002

Action 002 is set for Location Southwest Site > Hurley Hall > 1. When the User selects the Charges tab of this Action the Aastra Analog Charge is the only Charge that is loaded into this tab. This is because the Charge has a Location specified of Southwest Site > Hurley Hall > 1.

Equipment

Equipment is not required to have a Location unless the Equipment Catalog has the Location Required flag set. However, only Equipment with a Location can be added to a Service with an Action. For this reason, all Equipment on Actions must have a Location set to appear in the Action's Equipment tab.

Note: Equipment must have a Location to appear in the Action, and the Equipment's Location must match the Action's Location.

Example Action 003

Action 001 is set for Location Main Campus > Dedey Hall > 1. When the User selects the Equipment tab of this Action the iPhone0004 Equipment is the only Equipment that is loaded into this tab. This is because the Equipment has a Location specified of Main Campus > Dedey Hall > 1.

Example Action 004

Action 002 is set for Location Southwest Site > Hurley Hall > 1. When the User selects the Equipment tab of this Action the iPhone0035 Equipment is the only Equipment that is loaded into this tab. This is because the Equipment has a Location specified of Southwest Site > Hurley Hall > 1.

Cable Path

The Cable Path always require a Location before the Cable Path record can be saved. This Location must match the Location of the Action for the Cable Path to load into the Action's Cable tab.

Note: Cable Paths require a Location to be set.

Example Action 005

Action 001 has both Path Legs from the Cable Path associated with Service (616)555-1214, Path Leg #100 and Path Leg #200 is loaded into the Cabling tab of the Action. This is because the Cable Path has a Location specified of Main Campus > Dedey Hall > 1.

Example Action 006

Action 002 has both Path Legs from the Cable Path associated with Service (616)555-1214, Path Leg #1000 and Path Leg #1100 is loaded into the Cabling tab of the Action. This is because the Cable Path has a Location specified of Southwest Site > Hurley Hall > 1.