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.Release Notes v2019.6

Owned by David Engblom
Last updated: Feb 24, 2020
3 min read


Release 2019.6 is now available; it is a minor release that contains bug fixes and refinements. We will begin scheduling 2019.6 updates on customer Test systems starting November 14th, 2019.

Notable Changes

    • Added the following columns to the Service Desk Equipment tab:

      • Equipment ID
      • Asset Tag
      • Serial Number
      • Mac Address
    • Renamed the Equipment column to Catalog: now the Catalog column only displays the Equipment Catalog Name and Description.
    • Adding Location Permissions to a Service Catalog no longer prevents selecting any Service Catalog on Upgrade/Downgrade Actions. Catalogs are now appropriately restricted by the Locations on the Service Catalog and Service Pools.

Please review the Database Changes in 2019.6 and make any necessary changes to your Adhoc Grids, Custom Events, and API calls.

Key

Release 2019.6.2 (01-27-2020)

Component

Description

Type

Incident(s)

Documentation

Billing

Annual Recurring Charges, Semi-Annual Recurring Charges, and Quarterly Recurring Charges now bill correctly.


Forum Post

Cable

Renumbering a Cable Path no longer fails on Services with multiple associated Service Desk Actions.



Removing Service Desk Cabling (Deleting or Voiding) now returns the cable statuses to Assigned.



The Service Desk Cabling Auto-Assign no longer throws a "Duplicate Record" error indiscriminately. (This prevented closing Service Orders.)

IN-3018

IN-3263


The Equipment ID (for Equipment that does not have a Location), is now displayed in the Completed Cabling tab.



Communications

Cisco "Change" Actions now respect the selected Directory Number (DN) on the Action.

IN-3233
Cisco Analog Endpoints/Phones now use the correct form.

IN-3319

CustomerCenter

Now, when a request is approved in CustomerCenter, the remark is created showing the actual approved amount instead of $0.00.

IN-3351


Reopening the "Order Details" for Task Actions no longer shows the wrong form.

IN-3302
The Approval Grid no longer shows the wrong Service Desk Item when using the Service Request link on the Approval page.

IN-3244

IN-3254


The Owner on a Change Action now matches the Owner on the Service record (rather than defaulting to the logged-in user)



Imports & Exports

The Full Cable Path Import no longer replaces the path with different Service values (that are on the same Location).

IN-3303

Service Desk

The Equipment Catalog is no longer missing from the Service Order Printout.

IN-3357

Release 2019.6.1 (12-10-2019)

Component

Description

Type

Incident(s)

Documentation

Cable

The Service Desk Cabling Auto-Assign now properly links existing Paths. Previously, the auto-assign was throwing a Duplicate Path error.

IN-3018


Release 2019.6 (11-14-2019)


Component

Description

Type

Incident(s)

Documentation

API

The API now properly obeys Service Location Permissions. Previously, if no Service Catalogs set any Location Permissions (used for Services), the validation failed and would not create the Service Desk item.

IN-2846 (IN201935500)

Service Pools

Upgrade/Downgrade Actions

Fixed various issues with Service Desk API Calls:

  • The 'prob_code' and 'res_code' parameters now work as intended; both need to match against the provided Catalog.
  • Owner validation now works as intended; the owner needs to match the owner on the Service or Equipment.


Service Desk API

Cable

The Show All/Show Restricted slider setting on pickers can now be saved with a Picker Perspective.

IN-2987 (IN201834047)

CustomerCenter


Changing the Stand-Alone Equipment Quantity from within the cart (using the Qty arrows) now carries through to the Service Request.

IN201936263
Phone numbers in the My Services/Equipment grid and on the Directory page are now correctly formatted like phone numbers.  


Directory

General

The Custom Event Schedule form is no longer read-only.



LDAP role mapping no longer fails when a group name contains commas.



User-Defined Fields (UDFs) can now be used as the sorting column on a Saved Perspective.

 IN-2990 (IN201834114)

Imports & Exports

The Equipment Catalog Import can now import Equipment Catalog User-Defined Fields.

IN-2893 (IN201936333)


The API now correctly obeys Service Location Permissions. Previously, if no Service Catalogs set any Location Permissions, the validation failed and would not create the Service Desk item.

IN-2846 (IN201935500)

Service Pools

Upgrade/Downgrade Actions

Service Desk

Added the following columns to the Service Desk Equipment tab:

  • Equipment ID
  • Asset Tag
  • Serial Number
  • Mac Address

This change also:

  • Renamed the Equipment column to Catalog.
  • Changed the Catalog column, so it only displays the Equipment Catalog Name and Description.



Part of IN-2885 (IN201936207)Service Desk Equipment
Service Desk Task Actions now load Default NRC Charges from the Charge Catalog. Task Actions will not allow MRC Default Charges.



A change in 2019.3 caused several extra columns to appear on the Service Desk Equipment tab; the Equipment tab now displays the correct number of columns.   


Service Desk Equipment
Adding Location Permissions to a Service Catalog no longer prevents selecting any Service Catalog on Upgrade/Downgrade Actions. Catalogs are now appropriately restricted by the Locations on the Service Catalog and Service Pools.

 IN-2846 (IN201935500)

Service Pools

Upgrade/Downgrade Actions

Inactive Service Pools no longer prevent selecting a Service Catalog on Upgrade/Downgrade Actions.

IN-2846 (IN201935500)

Service Pools

Upgrade/Downgrade Actions



Database Changes in 2019.6

There are no database changes for 2019.6.


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