Reading Articles

For the typical User, the most regularly visited destination in the Knowledgebase is the Articles Grid. This is where users can browse a comprehensive list of all the documents and forms available to the User's organization.

Note: This functionality is for general User access and allows Users to read articles and identify errors if they find them. Users cannot add, edit, or delete items from the Articles Grid. For more information on managing articles, visit the wiki article about Article Management in the Knowledgebase.

Navigate to the Knowledgebase Articles Grid Knowledgebase by clicking on the Knowledgebase icon in the 'Main' tab and clicking on the node labeled Articles.

Double click on any of the articles in the Grid to open the item's content.

Using the controls at the bottom of the Knowledgebase Article form, Users can navigate from article-to-article using the Prev and Next buttons and report an error. Click the Report an Error button and enter a brief description of the error in the text box. Errors reported in the Articles Grid are addressed by Users in the Article Management Grid (Section Adding a New Article).