(2024.1) Service Desk Change Actions - Add Locations
- Brian Dixon
- Bianca Rosa (Unlicensed)
Add Locations
The Add Location Change Action is only available for Phone Services. Its purpose is to add Locations (create a bridged line) to an existing Service.
If a Phone Service is selected that is not currently set to allow Multiple Locations the Service will be converted to allow Multi-Locations when the Action is Completed.
The Owner, Billing Group, Move to Location, and Service Host fields should all be read-only. The Service, Reference, Location, and SLA should be editable.
When the Action is Completed, Equipment will be added to the Service as usual, and the Cable should be added to the new Location. The Add Location Action will convert a single Location to a multiple Location Service.
When the Action is finalized the Charges will be added to the Service.
See Quick Reference: Add Locations to create an Add Locations Order.