Document toolboxDocument toolbox

(2022.1) General Question Step by Step

Owned by Karis Hathaway (Deactivated)
Nov 05, 2019
2 min read
  1. On the General Requests form at help.pcr.com, enter the following information.
  2. Enter a Summary of the work needed. This is a required field.
    1. For example, "Give a user forum access".
  3. Enter a Description, which should be the details of a given request. This is a required field.
    1. For example, "Please give our new hire "Tim Smith" access to the PCR forum. His email is tsmith@example.edu."
  4. Any additional information can be entered into the remaining optional fields:
    1. Type of Request
      1. Access to the Forums - request access for users to the PCR forum.
      2. Question - any question that is not covered with the other helpdesk ticket types.
      3. Other 
    2. Impact
  5. Click the Create button. 
    Example of the JSD Create button

    The General Request will be submitted to the PCR Helpdesk Team for review; PCR will find an answer to your request as quickly as possible.