(2024.2) Service Desk Change Actions - Service ID

Service ID

This option changes the Service ID (phone number, auth code, name etc.) to a new, or available Service ID.

The Service, Service ID, Reference, Service Host, and SLA fields will be editable. The rest will be read only. If a Phone service or Auth Code service are chosen, an available picker select will also show up on the form

When the Action is Completed the old Service ID will be set to “Inactive” and a Service for the new Service ID will be created if it does not already exist as an available Service. Any existing Equipment on the Service should be transferred to the new Service and any Equipment Changes will show up on the Service. Cable should be updated for the new Service ID as well.

When the Action is Finalized the Charges on the Old Service ID will be Stopped, as of the Finalized date, and all new monthly recurring Charges will show up on the new Service.

When a Service ID Change Action is created for a Service, a new one can not be created until the previous Service ID Change Action has been completed.

See Quick Reference: Service ID to create a Service ID Order.