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Release 2023.1 is now available; it is a major release that contains new features and refinements. 


NOTE: PHP 8.1 IS REQUIRED for this upgrade.


We will begin scheduling 2023.1 updates on customer Test systems starting on November 4th, 2023.

Notable Changes

Please review the Database Changes in 2023.1 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2023.1. The first session is scheduled for October 24th, 2023, at 11:00 AM Eastern, and the second is scheduled for October 246h, 2023, at 3:00 PM Eastern. 

Key

 Click here to expand...


Bug Fixes

New Features



Changed Features

Improved Performance

Removed Features

Release 2023.1 (10-13-2023)

Component

Description

Type

Incident(s)

Documentation

API









Calls & Rating






CustomerCenter






 




General

























Imports & Exports










Inventory






People




Services










Service Desk

















* Indicates external documentation not written by PCR.



Database Changes in 2023.1


Default Schema


Table NameChangeTable Changes
CC_APPROVAL_CRITERIA
Updated
ALTER TABLE `CC_APPROVAL_CRITERIA` ADD `TIER` INT DEFAULT 1 NOT NULL;
ALTER TABLE `CC_APPROVAL_CRITERIA` ADD `HASH` VARCHAR(32);
ALTER TABLE `CC_APPROVAL_CRITERIA` MODIFY COLUMN `HASH` VARCHAR(32) NOT NULL;
ALTER TABLE `CC_APPROVAL_CRITERIA` ADD UNIQUE INDEX `CC_APPROVAL_CRITERIA_6` (`HASH`);
CC_APPROVAL_APPROVERS
Updated
ALTER TABLE `CC_APPROVAL_APPROVERS` ADD `NOTIFY` TINYINT DEFAULT 1 NOT NULL;
CONTACTS_GLA_APPROVAL
Dropped 
IMPORT_FORMAT_REMARKS
New
IMPORT_FORMAT_ATTACHMENTS
New
NOTIFICATIONS
UpdatedAdded a new notification for CustomerCenter Updates
PHONE_SERVICES
Updated
ALTER TABLE `PHONE_SERVICES` DROP FOREIGN KEY `PHONE_SERVICES_2_FK`;
DROP INDEX `PHONE_SERVICES_2` ON `PHONE_SERVICES`;
ALTER TABLE `PHONE_SERVICES` DROP COLUMN `AVAILABLE_SERVICE_HOSTS_RECID`;
SERVICE_DESK_APPROVAL
Dropped 
SERVICE_DESK_APPROVERS
Dropped 
USERS_PERSPECTIVES_ROLES
New
USERS_PERSPECTIVES
Updated
ALTER TABLE USERS_PERSPECTIVES
    ADD PRIORITY INT DEFAULT 0 NOT NULL;

Metadata Schema


Table NameChangeTable Changes
No changes


Archive Schema


Table NameChangeTable Changes
No changes


Supported Versions

PCR will patch the last two versions of the application and the current LTS Release. Customers will continue to receive Help Desk Support for releases outside of the support period for a given release.  Bug fixes are only released for versions that are actively supported.

Key

Active support

A release that is actively supported.

Critical Fixes Only

A release that is supported for critical security issues only. Releases are only made on an as-needed basis.

End of life

A release that is no longer supported and will not receive bug fixes. Customers using one of these releases should upgrade as soon as possible.


Version History


 Release Types


LTS Release

An LTS Release is a Major Release that PCR will support for at least 12+ months. All other releases are supported for two release cycles. LTS Releases will be patched (as a hotfix) for any Critical or High-Impact bugs applied after a release. These include (but are not limited to): service-impacting issues, billing issues, or charge-related bugs. These issues have no workaround, or the workaround is cumbersome. LTS Releases are intended to relieve “Upgrade Fatigue” for Customers who may not need all of the latest features but need critical bugs fixed. Once the LTS time period has elapsed, PCR will work with customers to move them to the next LTS release.
Once an LTS reaches the last few months of support, it will receive only critical fixes and security patches.

Major Release

Major releases consist of new features and some bug fixes. These features have a relatively large scope with a greater impact on development and testing, e.g. Accounts Receivable, Service Desk Archiving, Work Order, etc.

Minor Release

Minor releases consist mostly of bug fixes and occasionally minor enhancements to the application. Minor enhancements are relatively small changes with a low impact on development and testing, e.g. adding a column to a grid, a new field, or tweaking the API. The specification process will occur in at least the month prior to being assigned.

The specification process will occur in tandem with the traditional development and testing cycle.



Version

Release Type

Release Date

Support Ends

2024.2

LTS

2024.1

Major

  

Critical fixes only until 2025.1 is released

2023.1

Major

  

 

2022.2

Minor

 

 

2022.1

LTS

 

24 months+


Archived Releases No Longer Supported

 Click here to expand...


Version

Release Type

Release Date

Support Ends

Release Notes

2021.3

Minor

 

 

https://pcr360.atlassian.net/wiki/x/zo8QAQ

2021.2

Minor

 

 

https://pcr360.atlassian.net/wiki/x/eY8QAQ

2021.1

LTS

 

 

https://pcr360.atlassian.net/wiki/x/Yo8QAQ

2020.4

Major

 

 

https://pcr360.atlassian.net/wiki/x/A48QAQ

2020.3

Major

 

 

https://pcr360.atlassian.net/wiki/x/g44QAQ

2020.2

Minor

 

 

https://pcr360.atlassian.net/wiki/x/lQYRAQ

2020.1

Major

 

 

https://pcr360.atlassian.net/wiki/x/FI0QAQ

2019.7

LTS

 

 

https://pcr360.atlassian.net/wiki/x/v4sQAQ

2019.6

Minor

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ

2019.5

Minor

 

 

https://pcr360.atlassian.net/wiki/x/FosQAQ

2019.4

Major

 

 

https://pcr360.atlassian.net/wiki/x/qIoQAQ

2019.3

Minor

 

 

https://pcr360.atlassian.net/wiki/x/wNUQAQ

2019.2

Minor

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ

2019.1

Major

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ

2018.1

Major

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ

2.1.4.7

Minor

 

 

https://forums.pcr.com/t/release-notes-2-1-4-7-2018-10-09/526


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